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All 27 Offenbach hotels

Sheraton Offenbach

4.0 of 5
Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
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Sheraton Offenbach
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Ranked #5 of 27 hotels in Offenbach
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161 reviews from our community

    Trip type
Traveller rating
    37
    79
    32
    8
    5
Date Rating
Iowa
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 29 May 2013

This hotel did not meet my expectations based on other Starwood hotels I have stayed at in other locations. The service was friendly and the rooms were clean but the decor and quality weren't what I typically prefer in a hotel. Good buffet in the morning and a bus stop and subway are close by, which is nice. I was... More

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SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
3 June 2013

Dear roadtraveler79, Thank you very much for posting your review at TripAdvisor.com. I regret that your stay at our property did not fulfil your expectations like it does at other Sheraton Hotels. Unfortunately you did not enjoy the design of our rooms and our fitness facilities. If you prefer it more comfortable, I can recommend you our superior or executive... More

Rome, Italy
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 May 2013

I have been to the Sheraton Offenbach many times, since 1996. I think the hotel is getting worse over the years. It's very good for business trips but Internet is not free in the rooms and quite expensive, the rooms are quite clean but are getting old, breakfast is still good but overall quality is not as it used to... More

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SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
22 May 2013

Dear PaoloCuccagna, Thank you very much for providing your feedback regarding your frequent stays at the Sheraton Offenbach Hotel to us. Because of your feedback and the feedback from all our guests it is possible for us to improve our service. I highly appreciate your loyalty to our hotel. It is our highest aim to impress with an extraordinary service,... More

Atlanta,Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 April 2013

I stayed at this hotel while attending the Ambiante trade show in Frankfort. It is a very comfortable hotel close to the rail station in Offenbach. The staff was friendly and helpful. The breakfast buffet in the morning was good with many options. The hot water in the bathroom was sporatic changeing from hot to cold very quickly so showering... More

Was this review helpful? Yes 1
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
2 May 2013

Dear designman6, thank you very much for posting your experiences at the Sheraton Offenbach Hotel on TripAdvisor.com. I regret the issue you had with the water in your room. But I am happy to read that you enjoyed your stay at our Hotel. Especially I like to thank you for your nice words regarding our staff. We are always glad... More

Frankfurt, Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 12 March 2013

Three fundamentals that you look for in a hotel room: bed to sleep in, clean and quiet room, finally, hot water to clean with. Pass on one and two for this hotel but fail on the third. Checked in yesterday evening after a day travelling to find out there is no hot water and there is still no hot water... More

Was this review helpful? Yes 1
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
21 March 2013

Dear Craig J, Thank you very much for choosing the Sheraton Offenbach Hotel for your recent stay in Offenbach and for providing us your feedback. Unfortunately we had a breakage in our hot water supply system, which could be fixed on Tuesday. I deeply regret the technical issue from Monday evening and Tuesday morning and apologize for the inconvenience you... More

Mumbai, India
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 26 February 2013

The staff is very friendly and helpful. The rooms are nice though the bathrooms are a little small but acceptable. Breakfast spread is very good. The best part is that the hotel is just 50 meters away form the station hence easy to reach at any part of the city. Shopping area and plenty of restaurants closeby, within walking distance.... More

Was this review helpful? Yes 1
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
2 March 2013

Dear KMShah, First of all I like to thank you for selecting the Sheraton Offenbach Hotel for your recent stay here in Offenbach. I am happy to read that you enjoyed your two stays with us. I really appreciate your kind words. Feedbacks like yours are high motivating for my colleagues. Your are right, our hotel is located very central.... More

Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 22 February 2013

We stayed here in December 2012 on the opening night of our tour and the hotel served its purpose well. The group were looked after with a light meal that was mainly seafood (delicious for those who love it but there were some that didn't) and a drink. The service from the hotel staff was very good. The rooms were... More

Was this review helpful? Yes 1
SheratonOffenbach, Assistant to General Manager & to Human Resources at Sheraton Offenbach, responded to this review
27 February 2013

Dear Freo, thank you very much for staying at the Sheraton Offenbach Hotel and providing your feedback to us and the TripAdvisor community. I am happy that you and your group had a great start to your tour! Your comment about our staff was really motivating, thank you for your kind words. You are right, our computers in the lobby... More

Melbourne Australia
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 February 2013

Stayed here as part of a tour. The room was of a reasonable size but lacked a few conveniences I like such as a safe and coffee and tea making facilities, the bathroom was functional and everything was clean. The breakfast was okay. It is quite a distance from central Frankfurt but the underground is close by and convenient. Check... More

Was this review helpful? Yes 1
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
8 February 2013

Dear Thewearyone, First of all I like to thank you and your group for selecting our hotel for your recent stay in Offenbach. I am glad to read that you enjoyed your stay with us. Unfortunately you missed safes in the room. I regret that you did not stay with us a few days later. Since this week we are... More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 18 January 2013

While the Sheraton Offenbach is not in Frankfurt, they list themselves as a Frankfurt hotel, which can be somewhat confusing. That said, the metro runs right outside the hotel and it is a quick and simple journey into central Frankfurt as well as to the airport if desired. Guest Rooms are simple, with beds on the smaller side - these... More

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SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
23 January 2013

Dear Traveler104, Thank you very much for staying with us and for sharing your experiences at our property with us and the Tripadvisor community. I really appreciate the time you spend in your very detailed comment and your recommendation. I am happy that you could enjoy our delicious and fresh breakfast buffet. I agree with you, the choice is really... More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 17 January 2013

This is one of my least favorite Sheraton Hotels that I have ever stayed at. The blanket on the bed barely covered the top of the bed, so if your tall your gonna have an interesting time staying completely under the covers. The room is just okay, nothing fancy at all but rather basic. There was not even a complimentary... More

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SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
23 January 2013

Dear Peeples15, Thank you for staying at our hotel and for providing your feedback to us. I regret that you did not enjoy your stay at our property and I am upset that the Sheraton Offenbach Hotel is your least favourite one. I am a little bit surprised about your comment regarding the bottle of water. We offer the complimentary... More

df MEX
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 14 January 2013

Sheraton Offenbach, this is a hotel you can live without it, it's boring no wireless internet at rooms, breakfast and internet connection pretty expensive. Rooms are very standard. Staff the same. regards Pedro

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SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach, responded to this review
17 January 2013

Dear Pedro G, Thank you very much for sharing your impressions with us and the TripAdvisor community. It is our highest goal to impress our guests with an extraordinary service. I truly regret that we could not make you feel like home during your stay at our property. Dear Pedro G, we are planning to install Wifi in the rooms... More

 
 
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Additional Information about Sheraton Offenbach

Also Known As:
Sheraton Offenbach Hotel Offenbach
Sheraton Offenbach Hotel
Sheraton Hotel Offenbach
Sheraton Hotel Frankfurt
Sheraton Frankfurt
Frankfurt Sheraton
Address: Berliner Strasse 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Region: Germany > Hesse > Offenbach
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 27 hotels in Offenbach
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sheraton Offenbach Hotel offers 221 modern rooms, 1 restaurant, bar and free internet access in public area. The Busing Palais, dated 18th century, offers 10 banquet daylight rooms, perfect for the next conference, anniversary or wedding. With Sheraton Fitness guests are invited to simply relax after an exhausting day. The great garden terrace and the close proximity to Busing Park make this an incomparable location. Downtown Frankfurt is only 20 minutes away. ... more   less 
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