Dear Rich R, Many, many thanks for a) staying at our hotel, b) promising to come back, and c) giving us such a good score. It really is an honor for us to receive such praise. We look forward with pleasure to serving you again. In the meantime, all the best, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel &... More

Dear FennyG77, What a wonderful surprise to find your positive feedback here on TripAdvisor. Thank you very much for writing about your stay. I am happy that you had a nice stay and even enjoyed some relaxing and revitalizing experiences at the Sky Lounge - Massage & Wellness Day Spa, located adjacent to the lobby. The Frankfurt airport is really... More

Dear PszczolkaM, First of all, thank you for booking our hotel and letting us know about your experiences. I am sorry for the inconveniences caused you. Our housekeeping staff normally does a very good job but it seems that the lavatory slipped someone`s attention. We will certainly take immediate measures so that an occurrence like that will not be repeated.... More

Dear sarahmary572, Thank you very much for your feedback. As you already mentioned you arrived during a very busy time – due to a cancelled flight hundreds of stranded passengers came to our hotel at the same time. I can understand that you were annoyed to have to wait upon check-in. We actually have two lines for individual guests and... More

Dear Countryman36, Thank you so much for this wonderful feedback. We are totally flattered by your praiseworthy summary of your stay at our hotel. My team does an amazing job every day and I appreciate very much that you commended them so nicely in your feedback. Ahmed, Ali, Enver, Lou and all others will be happy to receive your feedback!... More

Dear OdinTheConfused, Thank you very much for your detailed feedback. We appreciate your friendly description of our hotel facilities. Yet, I am sorry that the quality of the TV was not to your satisfaction. We indeed faced problems with our TV provider but everything is fixed now. Please accept my apologies for the inconveniences caused. As an aircraft fan I... More

Dear Tomas79_Prague, Thank you for choosing Sheraton for your stay in Frankfurt. We hope very much that you will drop in again at your next stopover in Frankfurt. My recommendation for you regarding dining options: Try our German restaurant “Taverne”. From Monday to Friday you can enjoy regional cuisine in a relaxing atmosphere. My team is looking forward to seeing... More

Dear bristolroad, Thank you for posting a review about your stay at our hotel. Unfortunately you did not provide detailed information. If you like, please contact me at Sascha.Konter(at)sheraton.com to let me know more about your experiences. It strikes me weird that my staff should have been unprofessional and the rooms dirty. I am interested to get more details. Best... More

Dear Vmo9, Thank you for commending our „La Cubana“ Cocktail & Cigar bar so nicely. You can end your day with a freshly mixed cocktail, a fine cigar and a tasty snack within an appealing atmosphere, surrounded by leather, wood and a cozy fireplace. I am glad that you enjoyed your time at our Cigar bar and hope you will... More