Just returned from a 2 night stay in the Excelsior. The hotel was very modern and clean in appearance. The staff were friendly at all times and helpful when looking for sightseeing information. The location was great less than 5 minutes walk from the train station which got us all around Berlin and direct to the airport. The bedroom was... More

The location of the Excelsior is excellent just a short walk from Zoo station.There are also a number of good restaurants close by. Check-in was fine and we did not have to queue for check-out as we had paid in advance.The room was o k but not 4 star.We had no tea or coffee facilities and a small bottle of... More

In general, I've never been so disappointed with a hotel. With everything from the booking to the reseption to the rooms to the service; all was BAD. I've been to almost 40 countries, and three times to Berlin, and this hotel is about the worst of all, due to the attitude they have. First of all, it was impossible to... More

This is a fine value for the money. The room was clean and moderately quiet (at the back of the building), the bed comfortable, and the coffee machine and kettle appreciated. The staff was helpful enough but certainly not the calibre of other hotels I have stayed. There is no concierge and the restaurant recommendation they gave was clearly a... More

The hotel location is very central, rooms are clean and breakfast is amazing. However, the rooms are uncomfortably small and I think its a way overpriced. More

This hotel is amazing. Myself and my friend stayed here for a long weekend. The staff were excellent, as was the service. The food and drink was well priced for a 4* Hotel too. The rooms are a tad on the small side but this is not a disadvantage. Everywhere was clean and well apointed. More

My partner and i stayed there for a long weekend, the service was great and the staff friendly, no faults there, the room was pretty small, but fortunately we were not in the room long enough as we were out exploring Berlin, The hotel is very close to the main station and underground (5 min walk), making travel around Berlin... More

very good location. but television was poor. maybe i will stay next time at berlin. More

We used this hotel for a company event. The hotel is well located in Berlin, close to shopping district and cultural spots. Rooms are ok but not more, the standard rooms are small so if you want to have the travel case on the floor dont book the standard room. Breakfast is very good but the buffe lunch and dinner... More