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All 658 Berlin hotels

Holiday Inn Berlin City-West

4.0 of 5
Rohrdamm 80, 13629 Berlin, Germany (Formerly HI Berlin Esplanade)
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Holiday Inn Berlin City-West
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58%
Ranked #359 of 658 hotels in Berlin
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192 reviews from our community

    Trip type
Traveller rating
    35
    74
    56
    22
    5
Date Rating
Boston, Massachusetts
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 June 2013

When we made this reservation via Orbitz, we were told that wifi was free as was the hotel shuttle to the airport. Upon check in, we were told wifi was 4,95 euro for the first hour and that each person using the shuttle was charged 4,00 euro each. There were no restaurants close by to walk to eat about 9:00... More

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HI_93, Manager at Holiday Inn Berlin City-West, responded to this review
12 June 2013

Dear shacksugar99, Thank you for taken the time to post a review of our hotel on TripAdvisor. Your comments are an important feedback for us and will help us to continually improve. We would like to add that we do offer free of charge internet for our guests at our Business Lounge right beside the reception area. It is correct... More

Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 May 2013

Stayed here for 2 nights in April. The shower head was broken and despite going to reception straight away the receptionist was very dismissive and said she'd get the housekeeper to have a look at it. The housekeeper did her best to fix it, but we were told maintenance would have to look the following day and that there were... More

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Bangkok, Thailand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 17 May 2013

During my stay in this hotel several group travels including Chinese or Korean groups arrived and rated this hotel in my private rating to “Group Tour Hotel”, which I intend to avoid if possible. Because of these large groups I could not have a enjoyable breakfast, the waiter, when asked where I could sit and have my breakfast, pointed out... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review
6 June 2013

Dear Gerhard H, Thank you for your recent stay with us and reviewing our property. I would also like to apologize for the overall dissatisfaction you had experienced because of other guests. Our goal is to provide clean and comfortable stay to all of our valued guest and make their stay a memorable one. Rest assured that the issues you... More

Chesterfield, Missouri
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 11 May 2013

We chose this hotel for its value and proximity to Tegel Airport. This was our last night in Europe and was a 14 hr layover from Rome to Berlin and then Berlin to Chicago. In fairness, this review has to be tempered with the fact we had just vacationed on a Windsurf Cruise of the Italian coast followed by a... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review
4 June 2013

Dear David H, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your... More

rishon le zion israel
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 15 April 2013

This is a hotel which is close to tegel airport and hosts a lot of groups from all over the world ans air crew of differnts airlines. This is a big hotel with no peronal attitude. the staff in the breakfast buffet hall were rude especially the manager who is also serving and after orederding two hot choclates and receiving... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review
29 April 2013

Dear shlomit6, Thank you for staying with us. We are pleased you liked our convenient location as well as your room accommodations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was... More

Copenhagen, Denmark
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 10 April 2013

I normally don't stay at Holiday Inn because they vary a lot in quality. This one is one of the better ones. We got a 1 room suite (complementary upgrade from being Priority Club Platinum member) and it was nice. The suite is basically 2 rooms connected - in 1 of the rooms there wasd a dining table and a... More

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See 3 more reviews by CPHBear for Berlin
Doncaster, United Kingdom
1 review
5 of 5 stars Reviewed 24 March 2013

The staff were really friendly. Breakfast was fantastic with lots of choice both English and continental.The foyer had two computers with free internet service which was available to all. The rooms had coffee and biscuits and were very clean and spacious. There was a good mix of people from lots of different countries which made for some good conversation at... More

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HI_93, Manager at Holiday Inn Berlin City-West, responded to this review
2 April 2013

Dear „Trogirciovonewbridge", Thank you very much for staying at the Holiday Inn Berlin City-West. Your feedback is highly appreciated. We are pleased that you praised our breakfast and our rooms as well as our friendly and helpful employees. Guests like you are the reason why we keep on smiling at work. We would be glad if you visit us soon... More

Putnam Valley, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 27 January 2013 via mobile

Needed a hotel close to the airport because our flight was leaving in the middle of the night and we wanted together some rest before the flight. When we arrived they didn't have our room ready because they were overbooked the night which we understood. We left our bags at reception and went sightseeing. When we returned, we were given... More

Was this review helpful? Yes 3
hibcw, Manager at Holiday Inn Berlin City-West, responded to this review
1 February 2013

Dear TravelingCoupleNY, We thank you for your detailed feedback and for taking the time to bring these matters of concern to our attention. Your feedback is important and taken seriously. I have taken note of the points you have raised and communicated them immediately to our Management Team to review. I can assure you that customer service and guest satisfaction... More

Brighton, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 25 January 2013

I chose this hotel through looking at good old Tripadvisor. I think I may have got my airports mixed up at some point as this is really close to Tegel airport, but completely the other side of town (and a 50 min journey) from Schonenfeld, where the Easyjet flights come in. But the public transport is excellent and - other... More

Was this review helpful? Yes 1
hibcw, Manager at Holiday Inn Berlin City-West, responded to this review
1 February 2013

Dear Alsnp, We were delighted to have the pleasure of hosting you during your recent trip to Berlin and are pleased that our high quality of room accommodation delighted you. Many thanks for taking the time to share your experiences with us and other reviewers. We hope you had a safe trip back to Brighton and certainly look forward to... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 January 2013

Stayed for new eve celebration with family and had interconnecting rooms which were fairly spacious. Disappointed with the view from the room. Also bed was a double and felt really small. The wardrobe door was on a sliding runner and kept sliding off. Breakfast very good but busy and items kept running out and we were sent to the buffet... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review
29 January 2013

Dear thebestofitaly, We appreciate you taking the time to share your feedback regarding your stay with us. Please accept my sincere apology for the shortcomings you experienced during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I appreciate you taking the time to share... More

 
 
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Additional Information about Holiday Inn Berlin City-West

Also Known As:
Holiday Inn Berlin City-West Hotel
Holiday Inn Berlin City-West Hotel Berlin
Holiday Inn Berlin
Berlin Holiday Inn
Address: Rohrdamm 80, 13629 Berlin, Germany (Formerly HI Berlin Esplanade)
Phone Number:
Region: Germany > Berlin
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#150 Luxury Hotels in Berlin
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome at the 4 star hotel HOLIDAY INN BERLIN CITY-WEST in Berlin. The hotel is located very close to the airport Tegel TXL, the fairground Messe Berlin and the ICC, the Kurfürstendamm in the city centre and castle Charlottenburg. Everything can be reached within 15 minutes by public transport. We also offer a shuttle service to the airport Tegel, daily from 06.30am until 10.00pm available on request. Just give us your flight details and we will pick you up. The modern 4-star-hotel - which is in close proximity to Siemens, BMW or Vattenfall headquarters - offers 336 comfortable double rooms and suites, including 247 non-smoking rooms. All rooms are equipped with LCD TV s, air conditioning, double-glazed windows, telephone, pay-TV, radio and WiFi & High Speed Internet Access.Relax in the indoor pool with sauna and our new fitness room. Our á la carte restaurant 'Il Faggio', the 'Kleene Kneipe', our little pub, or the 'Intermezzo' offer a wide range of regional and international specialities. 24h room service is available as well. Fourteen modern meeting rooms with natural daylight offer state of the art technical equipment - the best place to live your ideas hosting up to 900 delegates. We are looking forward to welcome you at the Holiday Inn Berlin City-West ... more   less 
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