We were hoping to celebrate the new year with a calm, relaxing spa weekend. However, the amount of mix-ups and lapses in the service were so many during our one-night stay that we decided to write a complaint letter to the hotel – something we have never done before! Read on if you'd like to hear about our laughable time... More

The best hotel I stayed during my trip. Spacious rooms with plenty of space that dwarfs my luggage. Quality Grohe bath/wc fittings with class-leading Peter Thomas Roth toiletries. Personal balcony that overlooks the Geneva Lake. Fully-stocked minibar fridge that has boobytrapped sensors (warning labels pasted inside) to charge items to room account once removed. Excellent spread of buffet breakfast that... More

I had a very pleasant stay at this hotel. I was in Evian for my birthday and I had a great time. I was upgraded to a room in the Executive Floor with Lake view. I was also offered complementary access to the Buddha Bar Spa and had free internet access. Both, the hotel and the spa facilities were excellent.... More

I booked a stay in this hotel for a relaxing break and specifically for use of the spa and pool. I was extremely disappointed with the pool and spa area, definitely not what i would expect from a four star area. The pool area was very small, and crowded. The sauna was tiny and packed, nearly had to queue to... More

Poor customer service, pay to upgrade, the reception staff do not speak good English and don't know their product. More

Just got back yesterday, and I must say a beautiful looking hotel. Hired a car from Geneva Airport and within 1 hour we were there, with no map and no GPS! I would reccomend a car if you are staying here, transport is expensive and I did 600kms on one tank of petrol dueing my stay visiting 3 different countries!... More

I have stayed here four times in total all the previous times were excellent, accommodating staff, a nice Executive lounge and nice Spa and pool area. As a Hilton HHonors Diamond member I am usually treated well by this hotel. On the 1st June they introduced a €13 per person, per day charge for the pool. That meant €26 for... More

We stayed at Hilton Evian in July for my wife's birthday and they had a huge DJ party the same evening. Turned out to be a great weekend escape with care for the kids while we enjoyed the SPA and the party. Great personnel, everyone was very helpful. More

This an attractive modern hotel right on the shore of Lake Geneva. We had a great room with a balcony with fantastic views. My only gripes are with the slightly less than perfect service. For example, check in was a slow and the internet didn't work for us which the hotel failed to fix. However Maxime was fantastic helping us... More