We selected this hotel on the basis of close proximity to the SNCF railway station and the downtown area. The hotel is set well back from the pedestrian-only place Drouet d'Erlon and getting to the hotel entrance entails walking through a narrow path between two restaurants into a very pleasant courtyard filled with flowers and a few tables. The rooms... More

We stayed at the Hotel Crystal for two nights in the beginning of October and loved it there! The price was right and the hotel was quite charming with a lovely garden area outside. I loved the elevator and though the room was tiny, it had everything we needed and I loved the french doors opening to the courtyard. Even... More

We stayed for the second time in Hotel Crystal. first time we had a family room. This time two rooms adjoining. So the kids had their own room with a room in between. Location: great Very friendly. Breakfast was improved, quite nice. We can recommend this hotel to everyone! More

We arrived at the hotel after driving for eight hours through Europe, very tired and in need of a rest. The hotel is easy to find in a great location and our hopes were high. The receptionist handed us our keys with no offer to help with our luggage, just pointed to a very small lift that took a few... More

Awful hotel, extremely dirty, the whole place smells ... In addition to that it's a robbery: they will charge you something like 14 euros for breakfast More

We stayed for one night on the way back from the Alps. It was quite tricky to find - but the parking was very close. I loved the lift! A real antique as were many of the furnishings. The hotel was just off a pedestrianised area with lots of restaurants which was very handy but the hotel was reached by... More

Excellent location in the heart of Reims. Plenty of restaurants nearby and parking right opposite the hotel. Some staff could speak English and they were very helpful. Hotel is not close to any of the wineries / champagne houses. We had to drive to most of them. Room was very very basic and the toilet was extremely tiny but given... More

We chose this hotel thank to the Michelin Guide and Trip Advisor and hoped for the best - all of our expectations were met and exceeded. We had rooms on the 2nd floor, one tucked in the corner and one over looking the courtyard. Both were bigger and better than we'd hoped for in a 2 star city centre hotel.... More

We selected the Crystal based on the majority of reviews and the hotel's beautiful website which I now feel is quite misleading. We were incredibly disappointed. I appreciate it is listed as a 2 star but you still expect certain standards. The original room we were showed to was on the 4th floor and it was like stepping back in... More