Holiday Inn Lancaster (England) - Hotel Reviews

Also Known As:: Holiday Inn Lancaster Hotel; Holiday Inn Lancaster Hotel Lancaster; Lancaster Holiday Inn; Holiday Inn Lancaster England

Address: Caton Road, Lancaster LA1 3RA, England

Phone Number:

Region: United Kingdom > England > Lancashire > Lancaster

Amenities:

Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #5 of 7 hotels in Lancaster

Price Range: €

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: The Holiday Inn Lancaster enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offer s a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more less

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337 reviews from our community

See which rooms travellers prefer - 69 traveller tips

Loubylou74

Chester

Contributor

16 reviews

9 hotel reviews

Reviews in 10 cities

13 helpful votes

“Great hotel”

Reviewed 21 May 2013 NEW

Set in a good location for Lancaster, morecombe, the lakes etc. very friendly staff. Spotless rooms. Food is great, ate in the bar and restaurant during our stay. Breakfast has a wide variety if items, including a pancake machine! This is our 2nd stay and will be back soon.

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Dear Loubylou74 Thank you for taking the time to share your feedback with others. We're delighted to read that you had such a great stay with us that you will be coming back again. We shall look forward to welcoming you back. Sincerely, AngelaK More

Eric W

Aberdeen, United Kingdom

12 reviews

6 hotel reviews

Reviews in 8 cities

“Great base for the business traveller!”

Reviewed 10 May 2013

My company has an operation in nearby Heysham and we use this hotel for accommodation when visiting the Heysham site. For the business traveler the location is unrivalled, being within sight on the M6 and only 1 minute from the Lancaster turn-off. I have stayed here three time now and had no major issues with any aspect of the hotel's... More

Was this review helpful? Yes 2

Dear Eric W Our caring staff pride themselves on delivering great customer service with a friendly, personal touch and love to hear when our guests are satisfied with their experiences here at Holiday Inn Lancaster. Thank you and we look forward to welcoming you back to Holiday Inn Lancaster next time you visit Heysham. Sincerely, AngelaK More

Bigwavesound

2 reviews

1 helpful vote

“Many issues.”

Reviewed 9 May 2013

This Holiday Inn is a study of opposites. While the staff are very friendly and accommodating (I can't state this enough - they're really nice!) the building itself and the level of service is pretty bad. Let's start with the Internet service. In the average 10 minute span it cuts out at least 3 or 4 times, which is EXTREMELY... More

Was this review helpful? Yes 1

Dear Bigwavesound Our internet service is normally one of the fastest, most flexible and reliable high speed internet services, however I can see that this was not the case when you stayed with us. Please accept my sincere apologies for this; I do appreciate how frustrating this must have been for you. Our internet is provided by a third party... More

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Sbteri

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

“Good value but let down by the staff”

Reviewed 6 May 2013 via mobile

We got a really good deal to stay at the hotel at the last minute on a DBB rate. However no one seemed to know how the dinner part was accounted for, they couldn't find menus, brought the wrong food and I'm general lacked any appetite to help. Pardon the pun. And breakfast was worse! The rooms were nice and... More

Dear Sbteri Thank you for taking the time to write your review in which we are most concerned to learn that you have experienced poor levels of service and standards in our restaurant. Please be assured your feedback will be shared with the team and acted upon. Sincerely, AngelaK More

Tina P

Chesterfield, United Kingdom

Senior Reviewer

9 reviews

Reviews in 4 cities

“Service with a smile”

Reviewed 1 May 2013

I have visited this hotel with my husband on many occasions when visiting our son at Lancaster University. The welcome we have been given has always been warm and the staff greet you with a friendly smile, making you feel comfortable from your first entry into the hotel. All of the staff go about their business in a professional manner... More

See 3 more reviews by Tina P for Lancaster

Dear Tina P I am pleased to hear that you had another excellent stay at Holiday Inn Lancaster and thank you for your positive comments, particularly regarding the staff's professional and helpful manner. We strive to deliver great customer service and it is always gratifying when a guest highlights this aspect of their stay. We look forward to welcoming you... More

Gillypops474

Whitstable, United Kingdom

20 reviews

10 hotel reviews

Reviews in 16 cities

11 helpful votes

“Easter Break”

Reviewed 29 April 2013

We stayed here during the Eeaster holidays, using the hotel as a base for visiting the Lake District. Our bedroom was spacious, and the staff even put in an extra bed for our teenage son who was not keen on sharing a bed with his sister! The room still had plenty of space and was spotlessly clean. The staff at... More

Dear Gillypops474 I would like to thank you for taking the time to share your positive experience following your recent stay. I will certainly pass your feedback to the team who will be delighted to hear this. We are always at our guests' service and aim to make each and every guest's time with us as comfortable and relaxing as... More

John L

Senior Contributor

33 reviews

4 hotel reviews

Reviews in 6 cities

19 helpful votes

“Weekend visit”

Reviewed 28 April 2013 via mobile

Had a three night break in Lancaster staying at this hotel. The hotel is a £5/£6 taxi trip to centre of Lancaster. Our room was large , clean , and comfortable. The staff were friendly and helpful. Menu was standard fayre for this type of hotel - not very adventurous. Breakfast is rather expensive at £13.95

See 2 more reviews by John L for Lancaster

Dear John L Thank you for staying at the Holiday Inn Lancaster. I am sorry that you felt breakfast was a little expensive, but I am delighted that you commented on the staff being "friendly and helpful." Sincerely, AngelaK More

yvonne p

Durham

5 reviews

2 helpful votes

“Lovely hotel with excellent customer service”

Reviewed 28 April 2013

Stayed for two nights with my husband as a birthday weekend away. Check in - On arrival at 1.30 pm we were informed that check was not until 2pm (this was also clearly stated on the paperwork and website). The male receptionist (don't know his name) apologised about the room not being ready and took us to the bar for... More

See 2 more reviews by yvonne p for Lancaster

Dear yvonne p Thank you for taking the time to post a review on Trip Advisor following your stay at Holiday Inn Lancaster. I was delighted to read you enjoyed your stay. I do hope we shall have the pleasure of welcoming you back again. Sincerely, AngelaK More

htencate

Toronto, Canada

17 reviews

8 hotel reviews

“Old and worn out...”

Reviewed 23 April 2013

I'm here with a group of work colleagues and I'm able to report that this particular Holiday Inn is old and worn out. I regularly stay in Holiday Inns...this particular hotel obviously didn't get the memo. No fridge in room, the safe doesn't work, no ice machine in the hall and no business centre. Internet is also something like 16... More

See 3 more reviews by htencate for Lancaster

Dear htencate Thank you for staying with us and leaving such a detailed review. I am deeply sorry you find our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas and we welcome any opportunity to improve. If there is anything we can do to make your stay more... More

james c

Wigan, United Kingdom

8 reviews

Reviews in 5 cities

4 helpful votes

“1 night couple stay”

Reviewed 21 April 2013

Stayed here prior to watching football match at nearby Morecambe. Very close to M6 which was great. The hotel from an external point of view looks tired. But the negatives stop there. The room(standard double) was clean and a very spacious bathroom which was spotless. We didn't use the spa facilities as time was limited, but it looked great. We... More

Dear james c We put good customer service at the heart of everything we do so we are delighted that you commented so positively about the staff. We are very pleased you had an altogether enjoyable stay with us, includng a Torquay Utd 2-0 win over Morecambe! We look forward to welcoming you back again next year. Sincerely, AngelaK More

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Holiday Inn Lancaster Hotel Reviews, England

Holiday Inn Lancaster

337 reviews from our community

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