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Hilton Basingstoke

4.0 of 5
Old Common Road | Black Dam, Basingstoke RG21 3PR, England
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Hilton Basingstoke
Ranked #9 of 11 hotels in Basingstoke
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277 reviews from our community

Traveller rating
    50
    62
    95
    42
    28
See reviews for
Families
77
 
Couples
44
 
Solo
29
 
Business
87
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

We stayed here as part of a Legoland 2 day deal. I had read reviews and started to worry it might be a mistake but found it a really nice hotel with friendly staff. The room was clean and actually very nice, our 8 year old had the sofa bed made up for him and they had put little toiletries... More

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Management16, General Manager at Hilton Basingstoke, responded to this review
14 May 2013

Dear Guest, Thank you for posting your review of Hilton Basingstoke on Trip Advisor. I am so pleased that your initial perception of the hotel from some reviews was unfounded and that you really enjoyed your stay with us. I am delighted that your Legoland trip was such a success and the hotel was an ideal base for you. Hilton... More

Darlington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 11 May 2013

I stay here very frequently and I suppose have a fondness for it. Staff are pretty good and friendly, rooms are comfortable although getting towards needing modernising. Breakfast is fairly good, dinner menu is a bit limited in the restaurant - mainly grills. Bar area is pretty open and near reception but has a pleasant atmosphere and Sky for the... More

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Management16, General Manager at Hilton Basingstoke, responded to this review
14 May 2013

Dear Guest, Thak you for posting a review on Trip Advisor. I am pleased to learn that you are a frequent guest at this hotel and the hotel meets with your needs and thank you for such positive feedback. We do value our guests feedback as it is in this way that we can continue to improve our customer service... More

NYC
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 8 May 2013

I recently had 4 night stay at Hilton Basingstoke during a business trip. The staff was friendly and courteous. And the good part ends there. The rooms are in serious need of updates and repair. My room was on the first floor. It had no thermostat to control room temperature; whatever unit that looked like AC/ heating device didn't turn... More

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Lincoln, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 7 May 2013

Room smelt horrible when we went in. You needed to open the window to air the room but as it was night time and not that warm we couldn't. I realised why it smelt, down the side of the window it was moldy all down the wall. It was clean but really was a tired room and in well need... More

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Management16, General Manager at Hilton Basingstoke, responded to this review
10 May 2013

Dear Guest, Thank you for your review of Hilton Basingstoke. Thank you also for your comments concerning my staff and I am pleased that you found them friendly and courteous. Regarding the Hilton Breakfast which is a help yourself buffet, the items are standardized but there is an unlimited choice from the hot and cold buffet as well as healthy... More

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3 of 5 stars Reviewed 7 May 2013

We were disappointed at the room; even if large, the furniture is shabby, the carpet is old and stained, the bathroom dates back to the 80's, the bed is not comfortable and the overall look of the room makes you feel like you are in a motel. This is not the usual Hilton standards. However, apart from the room, the... More

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Review collected in partnership with Hilton Hotels & Resorts

Gloucester, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 May 2013

This hotel has more of a `motel' feel than a Hilton. The faculties are old and badly in need of an upgrade and charging for the internet in 2013 is ridiculous. The TV and associated controls were pretty dated and the room was like something out of the 80's. I had no problems with the service provided although the restaurant... More

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Management16, General Manager at Hilton Basingstoke, responded to this review
7 May 2013

Dear GuesT, Thank you for posting a review on Trip Advisor and also responding to our on-line guest questionnaire. I am disappointed to note your comments regarding your meal experience and have requested specific feedback in this regard so that I may forward it on to our Head Chef for his information and attention. However I am pleased to learn... More

Milford Haven, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 May 2013

The Hilton in Basingstoke is an excellent place to stay. The staff are very friendly and approachable, the room was very clean and fresha nd the food is devine. This will be a regular stay over for us when visiting Legoland Windsor.

Was this review helpful? Yes 1

Review collected in partnership with Hilton Hotels & Resorts

Basingstoke, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 30 April 2013

I have stayed here a few times for wedding parties and Christmass Doo's. It has everything you need for a hotel, but it doesn't beat your own bed. The beds arn't as comfortable as they look and we have had to ask to have our room cleaned a couple of times. The food is ok, but VERY pricey - you... More

Was this review helpful? Yes
See 17 more reviews by 806ChrisE for Basingstoke
Management16, General Manager at Hilton Basingstoke, responded to this review
1 May 2013

Dear Guest, Thank you for posting a review on Trip Advisor, we do appreciate guests feedback. I am pleased to learn that overall your stays were enjoyable, however I am concerned to note that you had to request your room cleaned on two occasions and I do apologise for any inconvenience caused. . When the hotel is busy especially at... More

Leeds, West Yorkshire
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 29 April 2013

We booked this hotel via a Lego Land package deal but please note, the hotel is a 45 minute drive from Lego Land. We had a standard family room and it was ok, a bit tired and tatty and in need of a refurb but clean. Plenty of tea and coffee etc. The food in the restaurant was excellent (children... More

Was this review helpful? Yes
Management16, General Manager at Hilton Basingstoke, responded to this review
1 May 2013

Dear Guest, Thank you for posting a review on this website. I am pleased to learn that your Legoland trip was an enjoyable experience and that my staff were helpful and pleasant during your stay. Thank you also for your kind comments concerning the quality of restaurant food, Chef and his team will be very pleased with such positive feedback.... More

Basingstoke, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 29 April 2013

We stayed at the hotel to mark a year since we had used it for our wedding reception. All the staff were brilliant from Katie who had arranged it down to the housekeeping staff that took the time to arrange a heart on our bed. Have used the hotel for several functions and would recommend it for service for anyone... More

Was this review helpful? Yes
See 4 more reviews by Mike D for Basingstoke
Management16, General Manager at Hilton Basingstoke, responded to this review
1 May 2013

Dear Guest, Thank you so much for posting a review on Hilton Trip Advisor with such positive feedback. I am delighted that your first wedding anniversary was celebrated at the hotel and thank you for such kind comments concerning all my staff, especially regarding Katie and my Housekeeping Department who decorated the bed as a special surprise. It is very... More

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Additional Information about Hilton Basingstoke

Also Known As:
Hilton Basingstoke Hotel
Hilton Basingstoke Hotel Basingstoke
Hilton International Basingstoke
Basingstoke Hilton International
Basingstoke Hilton
Hilton Basingstoke Hampshire
Address: Old Common Road | Black Dam, Basingstoke RG21 3PR, England
Phone Number:
Region: United Kingdom > England > South East England > Hampshire > Basingstoke
Amenities:
Beach Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#6 Luxury Hotels in Basingstoke
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern hotel located 2 miles from Basingstoke station & 35 from Heathrow Airport. ... more   less 
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