Things hadn't sounded very promising...the hotel had changed hands and somehow the booking had been overlooked! However, the first in a long line of positive moves was to offer the 'hen' and her mum a junior suite to compensate for the mistake. Everyone else had good quality rooms with comfy beds, the usual coffee/tea facilities and fluffy towels. The management... More

We stayed at The Balmoral for three nights and cannot thank the staff enough for there help and hospitality. Having a disabled person with us, they went out of there way to help by fetching all of our luggage in, and best of all upgrading us to a ground floor suite without even asking. Nothing was too much trouble for... More

Stayed at the Balmoral for 3 nights after a long flight from New Zealand, I know Harrogate very well and was feeling rather nervous about the stay having had a number of terrible nights in other local hotels in previous years. My worries were soon lifted when I was greeted with such warm hospitality and a swift check in. The... More

The is a difficult review as currently there are deficiencies however in the future this could be a wow hotel. Location...situated near the centre with only a seven minute walk to town and the various eateries. Has its own parking and the area where it is situated is pleasant and quiet. Staff....Could have not been more helpful, offered to assist... More

We could not have been better looked after by the team at the balmoral during our one night stay, which broke up our journey from Surrey to Edinburgh. Everyone that we came into contact with at the hotel was polite, friendly and very helpful. Thanks especially to Steve, the Deputy Manager, for the friendly chat at the bar on the... More

We stayed here for two nights at beginning May 2013 during the bank holiday. I have been to harrogate before, but my husband had not, so we came on a short break. We booked through secret escapes and therefore received a discount on the usual room rates. On arrival the reception staff were very friendly and helpful. Explained where breakfast... More

We had a fabulous two night stay at this hotel and the whole experience was wonderful from walking through the front door to leaving was tremendous. The mini suite was all we could wish for, the small private TV lounge made a change from lying in bed to watch. the bed was roomy and very comfortable. We asked for my... More

I have to agree with rosycoates. This was a dreadful experience. Rooms clean, but tired and dreary. Furniture stained and chipped. Carpet starting to fray. Climbing the stairs smelt of toilet cleaner. The heating was on all night. We were on the second floor. I was woken up from raised voices which I eventually realised we're coming from the bar,... More

We regularly stay at places that call themselves boutique and until now have been very lucky to enjoy the best of what boutique can be. Sadly the Balmoral doesn't deliver on its claims to be boutique and the photographs and descriptions on the website are from a long time ago... If you are planning to stay at the Balmoral you... More