The hotel indicated that it was an AA 5* hotel, in my opinion at best 3*. Arrived at 2pm Sunday afternoon only to be told our room would not be ready until 4. Advised to take a walk into the town in the rain. Room was in the 'loft' small with a bathroom which was of very poor design. Possibly... More

My husband and I booked the winter warmer deal with Classic Lodges. We had a lovely room on the first floor at the front of the hotel. The room was clean and very warm. Bed, breakfast and a 3 course evening meal and a bottle of Prosecco was included for £99 per night for 2 people. We thought it was... More

ideally situated within easy walking distance of the town. The staff were excellent, particularly on reception. The room was comfortable and clean and the bathroom facilities were excellent. The hotel was really quiet and peaceful with a pleasant and friendly atmosphere. We had a delightful afternoon tea there. My only criticism is the cooked breakfast which, considering it was cooked... More

The Old Swan is a lovely hotel with beautiful rooms set in in a quiet but central location in Harrogate. The food and service were very good and the staff particularly attentive and friendly. More

The hotel, though generally cleand and tidy, in our opinion is starting to look a little sad in places - and is in need of a facelift. Staff are friendly and courtious. However, one of the two breakfast mornings we had needed a lot to be desired. We were allowed to sit were we wished, and out "tea/coffee" order was... More

Hotel rooms 149-151 avoid! Noise from the kitchens below didn't stop during our stay,day or night! Room was cold and basic. Hotel lacked atmosphere without any 4 star facilities - for a better room, atmosphere and price go to the nearest Premier Inn. Premier Inn is not my preferred choice of hotel on a leisure break but would have been... More

Stayed at The Old Swan for a three day Christmas Package. Suite was very spacious with television in each room. Each day was planned so no time to be bored. All meals were of high quality and the staff were excellent and went out of their way to be helpful. This is a large hotel with beautiful dining and relaxation... More

I could not fault the food for this occasion it was 1st class, unfortunately the same could not be said about the disco. Overall the breakfast and evening meals were excellent, we had a really good break. More

On arrival first impressions are good, imposing building and nice grounds. Our booking in was poor, waited about 20 minutes for a room despite being the only couple in reception. The room was good, warm, clean and comfortable. Breakfast was taken in a nice old Edwardian room, self service plus served breakfast which was reasonable. Service on the first day... More