First impressions of the hotel were very good but when i returned to the hotel room at around 9pm the noise level from the level above was excessive. The room i stayed in i believe was below the lounge area and the high volume continued until 2.30am and then resumed at 6.00am when i assume staff must have been starting...
More
The room was of a good size with a large bed. But the room could done with a make over. The bathroom was old fashioned with a coloured suite. In one corner of the room it look as if there was a patch of damp. On the up side the hotel is in a great location very central but also...
More
Dear nluke69,
Thank you for taking the time to write a review for Grants Hotel & Storm Steakhouse.
Please accept my apologies for the maintenance concern caused by a patch of damp. I have fully inspected this with our Maintenance Manager and this is being rectified.
I am very excited about our refurbishment plans for our bedrooms this year. As...
More
We three friends met up for a girls together week-end in Harrogate as we come from different parts of the country and this was a good central point for us. We had three rooms together and each one was impressively furnished, large and clean. The restaurant is both modern yet intimate and the food was delicious. As the food is...
More
Dear Annie221,
It was a pleasure to have you and your friends at Grants Hotel & Storm Steakhouse for the weekend. It is always a delight for us to know that our guests have enjoyed their stay and also that we were able to accommodate any special requirements.
I am very much looking forward to seeing you all again very...
More
We have just returned from a fantastic weekend in Harrogate staying at Grants Hotel. From the moment we arrived through the door we received a very warm welcome from the General Manager and from then onwards the staff were very polite and courteous throughout our two night stay. We had a lovely spacious 4 poster room and ensuite bathroom and...
More
Dear Amanda,
Thank you very much for taking time to review Grants Hotel & Storm Steakhouse. I am absolutely delighted to read that you have enjoyed your stay with us. I shall pass on your comments about your experience in the restaurant to our Head Chef Staurt who will be very pleased that you enjoyed his food.
It was certainly...
More
I booked this hotel with some reservation after reading some of the reviews ..How glad Iam that I did .. from the minute we arrived it was all we hoped it would be . The package was well put together from the aftrenoon tea to the fabulous gala dinner on New Years Eve it was all excellent .
Our room...
More
Dear Libby & David,
Thank you very much for taking time to write about your stay with us. I am delighted to ready that you thoroughly enjoyed your time with us and I can assure you it was a pleasure to welcome you.
From all of us here at Grants Hotel & Storm Steakhouse, Happy New Year!
Kind regards,
Hendrik...
More
From start to finish this is the best Christmas away and in 22 years I think we have only had about 6 at home.The staff could not do enough for us.It is a 3* but in my mind it could be classed as 4*.On arrival we had afternoon tea fit for the Queen which the manager Hendrick served in the...
More
Dear Mr & Mrs Rankin & Pauline,
I had ever such a lovely time chatting to you all and it was a pleasure for me and my team to have you with us for Christmas 2011. Thank you for your lovely comments and kind words. It is such a joy to us when we hear that guests have enjoyed their...
More
We stayed on the 3 night Christmas package at Grants Hotel. On arrival we given a warm welcome and allocated a lovely spacious room at the front of the hotel recently upgraded. The room was spotless and the bed very comfortable. The public areas and restaurant had also seen some major investment thanks to the new General Manager who has...
More
Dear Mike & Annie,
I am delighted to read that you have enjoyed your 2011 Christmas with us. My team and I would like to thank you for your kind comments and we certainly look forward to welcoming you back very soon.
It has been a pleasure to look after you over Christmas.
Kind regards,
Hendrik le Roux
General Manager...
More
Our room looked like it had been decorated in the eighties and not thought about since. Little details, or rather the lack of, were the main disappointment: the bulb had blown in one of the lamps making the room dark on first entry; one measly sliver of soap was the only toiletry provided; the side of the bath had clearly...
More
Dear Ellen009,
Firstly thank you very much for writing a review for Grants Hotel & Storm Steakhouse. We really do value your comments and feedback and it helps us to improve our hotel and customer service standards constantly.
Please accept my apologies for the lack of attention to detail. I have looked into the issues that you have mentioned and...
More
We stayed overnight for our wedding anniversary/husband's birthday just for a change.
Although we didn't specifically request a 'special' room, our bedroom had a huge 4 poster bed which was a wonderful surprise and treat. The rest of the room was cosy and spotless, as was the bathroom.
It was raining in the evening, which was a shame as I...
More
Dear Princess Kimber...D
Thank you for reviewing Grants Hotel & Storm Steakhouse.
I am absolutely delighted to read that you have enjoyed your stay with us. Your feedback and comments are very important to us and I shall be passed to my team.
We shall all look forward to welcoming you to our hotel very soon.
Yours Sincerely
Hendrik le...
More
I stayed here for one night in October. I found the staff very helpful, friendly and polite.The room was small but comfortable. Very comfy bed, I have a very good night's sleep. Shower was great - very powerful and bathroom was clean. The hotel also has free parking which is a great bonus. I've read other reviews stating the interior...
More
Dear SunSprite,
It has been a pleasure to read your review, thank you very much for taking time to review our hotel.
I am delighted to let you know that we are refurbishing our bedrooms over the coming months and we are very excited about this. We are dedicating some TLC to our bedrooms to create an environment where all...
More
173 Reviews
151 Reviews
301 Reviews
