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All 34 Swansea hotels »

Ibis Swansea

2.0 of 5
Fabian Way / A483, Swansea SA1 8LD, Wales (Formerly Ramada Encore Swansea Bay)
Hotel amenities
Ranked #27 of 34 hotels in Swansea
3.0 of 5 stars 139 Reviews
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139 reviews from our community

    Trip type
Traveller rating
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Date Rating
alextucker100
London, United Kingdom
Senior Reviewer
6 reviews
2 helpful votes
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I was working in Swansea and needed a hotel well located need where I was working and close to the city centre. I booked on the Tuesday night and paid £39 for a double bed room. The room was clean with a comfy bed and had TV with free view; the bathroom was new and well maintained. I had my... More

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wanderingstars_12
Colwyn Bay, United Kingdom
1 review
2 of 5 stars Reviewed 27 January 2012

Stayed new years day and after watching the ospreys vs. blues at the liberty stadium decided to return to the hotel for food rather than wait an hour at the harvester opposite the stadium.However when we arrived by taxi at about 9.00pm we were told that there was no hot food available but they could make us a cheese sandwich.... More

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Shugo3
Senior Reviewer
6 reviews
1 helpful vote
2 of 5 stars Reviewed 26 January 2012

Dirty bed linen, only two thin pillows, poor towels, cold room, terrible breakfast, in fact all the things mentioned below which the General Manager says have been addressed. Will never, ever use again. More

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grahamP503747
Felixstowe, United Kingdom
Reviewer
4 reviews
1 helpful vote
1 of 5 stars Reviewed 26 January 2012

Stayed for two nights at the Ibis Swansea on the Good side the roof did not leak,on the bad side the room's heating did not work, generally an uncomfortable room. The Evening meal selection was poor, better selection at the Macdonalds next door, the Breakfast was poor, although the coffee was good. If you are looking for a budget hotel... More

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KuduDevon
devon
Senior Reviewer
10 reviews
10 helpful votes
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

does what it says on the box, £36 clean, quiet, convenient for the waterfront. Polite staff reasonable room cant ask for much more for the price pretty good value. Breakfast £7.50 and could have been a bit more imaginative but really all in all you cant knock it. More

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SophieAH22
Reviewer
3 reviews
4 helpful votes
3 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Stayed here a couple of times, feel that more recently it's gone downhill quite a lot. My room was cold , don't think there was any heating on, and I couldn't even get warm in the bed. The bed was a bit hard and the pillows were completely flat. The breakfast is not all that great, it used to be... More

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IbisSwansea, General Manager at Ibis Swansea, responded to this review
25 January 2012

Dear Sophie Thank you for staying at Ibis Swansea. I am sorry to learn that your stay was not satisfactory. We have noted your comments and we are taking corrective measures. We look forward to welcoming on your next visit Regards Aasif Iqbal General Manager More

Posted by an Accorhotels.com traveller
1 review
3 of 5 stars Reviewed 14 January 2012

Chair in room in poor condition, bar lady should learn to ware her glasses and not loose them then the service could have been quicker, We have now stayed and will continue to stay at this hotel a number of times while dropping son off at university More

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IbisSwansea, General Manager at Ibis Swansea, responded to this review
25 January 2012

Dear Guest Thank you for your comments and your custom. Your comment has been noted and addressed to the particular team member. I can assure, she will be wearing glasses all times, specially on your next visit Look forward to welcoming you again Kind regards Aasif Iqbal General Manager More

YEDMANS
Posted by an Accorhotels.com traveller
Milford Haven, Wales
2 reviews
2 helpful votes
2 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

Having stayed at the Ibis, Swansea, earlier in 2011, we requested a specific room on the upper floor. However on approaching the room, we could smell a horrible stink and on opening the door to our room, were hit by a stench, so awful, it's best described like a sewer! We asked to be moved, but after about an hour,... More

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IbisSwansea, General Manager at Ibis Swansea, responded to this review
25 January 2012

Dear Guest Please accept my apologies for the inconvinience caused during your stay. Your comment have been taken on board and addressed. I hope you will give us another opportunity to welcome you at Ibis Swansea and we'll ensure that you experience a geniune hassle free stay Regards Aasif Iqbal General Manager More

Posted by an Accorhotels.com traveller
1 review
1 helpful vote
4 of 5 stars Reviewed 24 December 2011
1
person found this review helpful

We were a bit worried by previous reviews but arrived to a welcoming smile from the reception staff so after a nice chat we asked for a quiet room and were given room 212 over looking the car park.The room was clean,warm,yes the bed did creak when we got in it but it was comfortable,kettle etc and hair dryer all... More

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IbisSwansea, General Manager at Ibis Swansea, responded to this review
3 January 2012

Dear Guest Thank you very much for your kind compliments and comments. I am delighted that you enjoyed your stay at Ibis Swansea. We look forward to welcoming you on your next visit Kind regards Aasif Iqbal General Manager More

MrsCashy
London, United Kingdom
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed 19 December 2011

Stayed here for 2 nights with a colleague. We had a twin room. Room was nice enough, clean, comfortable, nice powerful shower and everything looked quite new still. Only complaint was breakfast where they charge you £7.50 for all you can eat buffet, which was a very low quality and basic choice. I have stayed in places that charge less... More

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review
3 January 2012

Dear Mrs Cashy Thank you staying at Ibis Swansea. I am sorry to learn that our breakfast did not meet your expectations. Your comments on breakfast have been noted and since addressed. We look forward to welcoming you on your next visit Kind regards Aasif Iqbal General Manager More

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