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Mercure Cardiff Holland House Hotel and Spa

4.0 of 5
24-26 Newport Road, Cardiff CF24 0DD, Wales
Hotel amenities
Mercure Cardiff Holland House Hotel and Spa
Ranked #21 of 83 hotels in Cardiff
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729 reviews from our community

Traveller rating
    274
    274
    110
    45
    26
See reviews for
Families
77
 
Couples
281
 
Solo
31
 
Business
149
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
uk
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

if you want a relaxing night/day/weekend away this is the place to go! the spa facilities are brilliant, nice indoor pool with seating area, lovely warm jaccuzi, lovely sauna and steam room!. loved it, best spa facilities i have seen out of many hotels! good night sleep in the bed and no noise from other guests. room was clean, decent... More

Was this review helpful? Yes
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
20 May 2013

Dear 1Louise2012, Lovely to hear that you experienced our fantastic leisure facilities at the hotel and I do hope that you will consider us again on your next visit to Cardiff. Thank you for your feedback regarding the parking, our car park is secure and based underground in the basement so offers peace of mind for guests staying with us.... More

London
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 48 cities Reviews in 48 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Booked a night here as exam was being held in the hotel the following morning. Managed to get a room for 50 pounds, though without breakfast which cost 10 pounds. The room was big, spacious with a great view. ensuite was nice. tv was a bit sluggish and lacking in channels. Gym is very well equipped, swimming pool is great.... More

Was this review helpful? Yes
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
20 May 2013

Dear DocMarkL, Pleased to read that you enjoyed your stay with us and thank you for your feedback regarding breakfast and I have passed this onto the Restaurant Manager. I hope that we can welcome you back to the hotel again soon. Please do keep an eye out for our fantastic promotional offers. Kind regards Michelle Davies Rooms Division Manager More

Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Good hotel, wouldn't say it was amazing - a deal is better if you can get one. Car park was full so had to come into Cardiff by train which isn't too bad but its quite a 10 minute walk from Cardiff Queen Street with an over night bag. Review: Room was spacious, lovely shower cubicle, corner bath lovely size... More

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See 8 more reviews by Sarah B for Cardiff
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
20 May 2013

Dear Sarah B, Thank you for your review of your stay in July 2012 and pleased that you enjoyed your stay with us. I hope that we can welcome you back again soon. Kind regards Michelle Davies Rooms Division Manager More

Cardigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

I stayed at this hotel for one night whilst on business in Cardiff. The staff were welcoming, friendly and informative. My hotel room was on the 12th floor with spectacular panoramic views of the city. The room was clean and had excellent facilities and the bathroom had a good bath and separate shower. Being able to control the air conditioning... More

Was this review helpful? Yes 1
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
20 May 2013

Dear Ceredigion1, Lovely to read your review and that your enjoyed your stay with us. Thank you for your feedback regarding the car park signage and it something we are reviewing. I hope that we can welcome you back again soon. Kind regards Michelle Davies Rooms Division Manager More

Exeter, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 16 May 2013 NEW

Great value hotel and great views from the 8th floor. Great big room too, sofa, big bed and dressing area! Bathroom had big bath and lovely shower. Didn't have breakfast as too expensive. Location was 5 mins walk from shopping centres.

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Review collected in partnership with Accorhotels.com

RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
20 May 2013

Dear LucyR55, So pleased that you enjoyed your stay with us. We do have a promotional offer on breakfast if prebooked on arrival of £10 per person as opposed to £16.50 on the day. I hope that we can welcome you back to the hotel again soon. Kind regards Michelle Davies Rooms Division Manager More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 14 May 2013

We booked the Presidential suite for the night of our wedding on 4th May. We booked in late (2am) and got a very nice welcome and because it was for our wedding got a late check out free! The hotel is very clean and tidy, the rooms were also clean and tidy, and the breakfast was brilliant! -one of the... More

Was this review helpful? Yes
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
15 May 2013

Dear duckywucky, Congratulations again to you both on your recent marriage. So pleased that you enjoyed your stay with us and I am sorry that Room Service entered your room before you checked out. I have passed this feedback onto the Restaurant Manager. I hope that we can welcome you back to the hotel again soon. Kind regards Michelle Davies... More

Cardiff, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 12 May 2013

Booked to stay overnight on Sat 11th May 2013. Made use of the underground car park (£14 for 24 hours ) . Check in was smooth and the reception staff were extremely polite and welcoming. The room we were allocated was a corner suite with good views and was clean and tidy. You did need to request stocking of mini... More

Was this review helpful? Yes
See 2 more reviews by fiflarue for Cardiff
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
14 May 2013

Dear fiflarue, Thank you for your review of your stay at the Mercure Holland House Hotel and for your feedback. I hope that we can welcome you back again soon. Kind regards Michelle Davies Rooms Division Manager More

Swansea, United Kingdom
2 reviews
4 of 5 stars Reviewed 9 May 2013

Was taken here as a treat on a Sunday evening, Room was very nice, modern and spacious. We had a Massage and a Facial in the spa which were amazing, then 2 for 1 cocktails in the bar for happy hour. Dinner was excellent even though a part of a deal they did not skimp on the portions and the... More

Was this review helpful? Yes
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
14 May 2013

Dear 2304Nicky, Thank you for taking the time to review your recent stay and so pleased that you enjoyed some spa treatments and our lovely cocktails in the bar. I hope that we can welcome you back to the hotel again soon. Kind regards Michelle Davies Rooms Division Manager More

Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed 9 May 2013

Would highly recommend and definitely stay there again. Walking distance to city centre, perfect after a shopping trip or show. Hotel is beautiful, clean and spacious and staff are the best. The room we had was big, comfortable , clean, warm and sunny. The bathroom was sparkly clean. Towels and toiletries readily available, we asked for more towels and they... More

Was this review helpful? Yes
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
14 May 2013

Dear Michaela T, Thank you so much for your feedback regarding your recent stay for a hen party and the lovely email that you sent to the hotel. I hope it won't be too long before we welcome you back to the hotel. Kind regards Michelle Davies Rooms Division Manager More

Swansea, United Kingdom
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 8 May 2013 via mobile

Have stayed here previously when it's been on offer for an over night stay dinner and breakfast. Easy check in, had an executive suite as part if deal which makes you feel extra special. Dinner menu is set but you do have a choice. Breakfast buffet was fab with lots of choice. Parking is available but not many spaces. Close... More

Was this review helpful? Yes
See 10 more reviews by tinytrace for Cardiff
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review
14 May 2013

Dear Tinytrace, Thank you for your review and thank you for your feedback regarding the room, I have followed this up with the Head Housekeeper. I do hope that we can welcome you back to the hotel again soon. Kind regards Michelle Davies Rooms Divison Manager More

 
 
 
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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland House Cardiff Hotel
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in Cardiff
#10 Business Hotels in Cardiff
#22 Family Hotels in Cardiff
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish baras wellas a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. WiFi internet access. Underground parking available at the hotel at GBP 14.00 per 24 hours (subject to availability). ... more   less 
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Mercure Cardiff Holland House Hotel and Spa
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