Recently stayed at the Parc but never again thanks to the snotty rude reception staff. In the bathroom the toilet roll holder had been placed so that you couldn't actually sit on the loo. The hotel only seem interested in business clients or coach parties

I am generally happy with Thistle hotels: the rooms are recent enough,beds are comfortable, the service is good and they are in good locations. This time I was also (finally) happy with the room temperature. The heating was aircon-based, which normally drives me mad as there is always something wrong with the settings and I end up freezing, but not... More

We held our wedding breakfast in the Duchess Suite at the hotel on 22 March 2013 and cannot praise the staff highly enough, particularly Michele and Adam from the events and operations teams respectively. From the beginning, we were asked exactly what we wanted and the hotel staff did their best to make it possible, and we were given a... More

We managed to book a room at this hotel for half price so have to say it was good value as we also had an option of a free room upgrade, a bottle of wine or free breakfast, we chose the breakfast. The best thing about this hotel is the location, right in the middle of Cardiff but even though... More

Nice room but don't have one overlooking Queen Street. Kept awake until 6am from noise from The Pulse nightclub. We were offered 20% discount on our stay on request. Bathroom shower controls leaked and toilet too close to the wall and loo roll holder in the way, badly designed bathroom when there was plenty of space.

Great location in city centre. Booked a family room which was great for three, with a separate bedroom area for our granddaughter. Reasonable selection in the hotel restaurant for lunch and dinner. Tasty Welsh breakfast. Car parking is limited, at a cost of £12 for 24 hours, but it's usually possible to find a car parking space.

Very nice room and friendly staff. Great ocations close to key places at the cntre of town. Slightly let dow on some details. Only one person at reception at chek out time so a LONG wait. Breakfast should have been excellent but actually wasn't - scrambled egg was like dried up rubber, bacon was flabby and unattractive and none of... More

My husband and I stayed here for two nights while I was on business in Cardiff. Location is superb, right in the middle of town, within easy walking distance of shops and tourist locales like Cardiff Castle. Our room overlooked the carpark, which was good in the sense that we didn't get the loud music and noise from Queen St,... More

Just back from 2 great nights here over the heatwave Bank Holiday weekend. Yippee a hotel bedroom air con system which actually works as it should and doesn't make all sorts of weird and wonderful noises after switching it off. I was travelling alone yet I was allocated a huge room with a huge bed (222) at rear of hotel.... More