Mercure Windsor Castle Hotel (Windsor, England) - Hotel Reviews

Also Known As:: Mercure Castle Windsor Hotel; Mercure Castle Windsor Hotel Windsor; Accor Castle Windsor; Mercure Windsor

Address: 18 High Street, Windsor SL4 1LJ, England

Region: United Kingdom > England > South East England > Berkshire > Windsor and Maidenhead > Windsor

Amenities:

Free High-Speed Internet Restaurant Room Service Suites Wheelchair access

Hotel Style:

#2 Luxury Hotels in Windsor

#3 Business Hotels in Windsor

#4 Family Hotels in Windsor

#5 Romantic Hotels in Windsor

Price Range: €€

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, ACCOR, Expedia, Tingo, Venere and Travelocity so you can book your Mercure Windsor Castle Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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609 reviews from our community

See which rooms travellers prefer - 84 traveller tips

Inspector1990

2 reviews

Reviews in 2 cities

“Best hotel in Windsor by far!”

Reviewed 16 May 2013 NEW via mobile

Stayed here for two nights and had a lovely time. The staff were all very kind and helpful especially front desk staff- think Matthew and Louise/Louisa who worked hard to ensure our stay was perfect throughout. Rooms are lovely, we had an executive room which overlooked the high street and castle. Worth the extra money! We were also impressed with... More

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Dear Inspector1990, Thank you for your recent review. I was delighted to see you had a fantastic stay with us and will be pleased to share your feedback with Matthew and Louise who I know will be encouraged by this. We look forward to welcoming you back in the summer months. Kind Regards, David Hayden General Manager More

Sarah G

London, United Kingdom

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 6 cities

15 helpful votes

“Excellent hotel - food superb”

Reviewed 15 May 2013 NEW

The location of this hotel is excellent, just a quick stroll to the castle, shops and many bars & restaurants. The room was a nice size, clean & quiet. The two best things about this hotel are the staff, and the food. The staff were extremely friendly and helpful at all the times. The food was really quite spectacular. We... More

Dear Sarah G, Thank you for your recent review. I was delighted to see you had a excellent stay with us. I will ensure I share your feedback with the team who I know will be encouraged by this. On behalf of the team we hope we can welcome you back to the hotel in the near future. Kind Regards,... More

tony f

Newbury, United Kingdom

1 helpful vote

“Nice room,good breakfast but lack of staff”

The hotel is set in a wonderful location and the room we were finally allocated was nice except we were a couple and they first tried to put us in a twin room when the booking clearly said a double, and then for the rest of our stay we only had facilities in our room for one person,one glass, one... More

Review collected in partnership with clever-hotels.com

Dear tony f, Thank you for your recent review of the hotel. Please accept my apologies that on this occasion we did not deliver the level of service and give you the experience that I know we are capable of and to which many reviews testify. Please be assured I will discuss your feedback with the relevant members of the... More

MELANIE H

BRISTOL

“Great Hotel”

Reviewed 14 May 2013 NEW

Weekend away at the Windsor Horse Show with friends. Quiet room overlooking main road with 4 poster bed, fabulous! Great staff, and relaxing bar lounge for the evening, leisurely breakfast with all you can eat buffet.

Was this review helpful? Yes 1

Dear Melanie H, Thank you for your review following your recent stay with us. Thank you for the feedback and I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

50something18

nottingham england

Contributor

18 reviews

10 hotel reviews

Reviews in 10 cities

4 helpful votes

“Excellent service”

Reviewed 13 May 2013 NEW

We booked the Mercure in Stains, but do to a power cut when we arrived, we could not book in, we asked to move elsewhere and Windsor was suggested. All was re arranged without any fuss or inconvience. On arrival in Windsor all was ready for us, the car park attendant was very good as we were in a large... More

See 2 more reviews by 50something18 for Windsor

Dear 50something18, Thank you for your review and I am pleased that the electrical issue at our sister property in Staines did not prevent you from having an enjoyable stay in the area. We look forward to welcoming you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

VFLondon

London

Senior Contributor

27 reviews

20 hotel reviews

Reviews in 20 cities

12 helpful votes

“Smiling staff, good breakfasts but....”

Reviewed 9 May 2013

As with other guests, there was a mix up with the booking. It was dealt with in a friendly way at the time but the follow-up was poor: my letter seeking clarification went unanswered - always a disappointment. We made the mistake of not checking disabled/baby-buggy access so ended up in a tricky situation, with far too much lifting and... More

Dear VFLondon, Thank you for your recent review. Please accept my apologies for the mix up with your booking and then the lack of response from ourselves in relation to your follow up. I have followed up with the team about this and ensuring an appropriate response is always undertaken by ourselves. We have fixed the automatic door and I... More

Rosemary F

Dublin

6 reviews

3 hotel reviews

Reviews in 3 cities

“Great hotel location and great staff!!”

Reviewed 7 May 2013

We stayed for the long wk-end and it was great!! There was a mix up with the booking but it was dealt with so quickly and discretely! Rooms are comfy, bed are to! Bathroom clean and fresh looking. Bar wasn't to big but friendly staff. Bang in the center of Windsor, perfect. We went to legoland and the bus stop... More

See 3 more reviews by Rosemary F for Windsor

Dear RosemaryF, Thank you for your recent review. When you write you would come back I know we have got it right which is great as we try to deliver this kind of experience to all our guests. Please be assured I will share your feedback with the team who I know will be encouraged by this. I hope we... More

Jill07193

Palma de Mallorca, Spain

Reviewer

3 reviews

2 helpful votes

“Yet another lovely stay”

This is my second visit to the hotel and I always ask for a room in the main hotel building. This time we had a privilege room over looking Windsor Castle, with complimentary drinks, nespreso machine, paper, bathrobes, etc. Room is nice and modern. Very friendly, polite and helpful staff.

Dear Jill07193, Thank you for your recent review, I was delighted to read you had another enjoyable stay with us. Please be assured I will share your feedback with the team as I know they will be pleased to receive it as we focus all our attention on trying to provide a great service for our guests at the hotel.... More

Ross B

1 review

“Great hotel for a weekend away, business or leisure”

Reviewed 6 May 2013 via mobile

Although we found the 'premier room' a little small, it had everything else we could have asked for considering the £170 per night price tag. Lovely view of the high street outside which gave several opportunities to see the castle guards as they marched down the street in front. We found the staff to be very welcoming, from the front... More

Dear Ross B, Thank you for your positive review and the fact you mention you would recommend us as a hotel . On behalf of all the team thank you for your business and we hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

Lucy R

Petersfield, England, United Kingdom

7 helpful votes

“Great Location and Free Parking!”

Reviewed 6 May 2013

We had a one night stay here over the bank holiday. The hotels selling points are the location near the castle and near shopping and restaurants, also the free parking is a bonus. Parking in Windsor can be a nightmare and expensive so this was a godsend. Check in was speedy, room in the mews was small but perfectly functionable.... More

Dear LucyR, Thank you for your review, I am pleased you had a good experience at the hotel and know the team as well as myself appreciate your feedback and comments. We hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

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Mercure Windsor Castle Hotel Reviews, Windsor

Mercure Windsor Castle Hotel

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