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All 95 Leeds hotels »

Thorpe Park Hotel & Spa

4.0 of 5
1150 Century Way | Thorpe Park, LS15 8ZB, England
Hotel amenities
Ranked #3 of 95 hotels in Leeds
4.5 of 5 stars 183 Reviews
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183 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • High quality(5)
  • Would highly recommend(4)
  • Helpful and friendly(4)
  • Little touches(3)
  • Seating area(3)
  • Few times(3)
  • Rooms are clean(3)
  • Wonderful place(3)
Traveller rating
    126
    36
    11
    6
    4
Only show reviews for Family (33) | Couples (64) | Business (34)
Date Rating
Annie716
Sheffield
1 review
1 of 5 stars Reviewed 9 February 2012 NEW

This was our 2nd visit after staying here same time last year. We thought we'd give it another chance as last year the whole hotel was freezing due to some heating fault. I couldnt believe it again, we went to the spa & nothing was working. Most of the lockers broken, 2 out of 5 showers not working, costume drier... More

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busastep
Edinburgh, UK
Senior Contributor
22 reviews
32 helpful votes
4 of 5 stars Reviewed 7 February 2012 NEW

just had a nice stay at this hotel. was only here for a night but have stayed here before and just as good the second time round. quick and simple check in, room was nice and clean with robes available and free milk and water....strangely also a free bottle of champers. The spa facilities are nice. I only used the... More

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leedsUKLesley
leeds UK
Top Contributor
61 reviews
20 helpful votes
4 of 5 stars Reviewed 5 February 2012 NEW

We are spa members and as such get a discount off the restaurant. Visited in January, and whilst the restaurant was quite busy the food and service were very good. Nice to order and have the food delivered without the server asking who ordered what. They pride themselves on using local produce. Bread excellent. With the discount good value. Agree... More

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Ann L
Westcliff-on-Sea, United Kingdom
1 review
5 of 5 stars Reviewed 5 February 2012 NEW

We arrived in the middle of a gale - I checked in and before I got back to the car there were 2 members of staff begining to unload our luggage, which was in our room before we reached it. We experienced the same standard of service thoughout out 8 night stay. Every request was dealt with efficency and extreme... More

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Newquaygreen
Cornwall
Top Contributor
75 reviews
26 helpful votes
5 of 5 stars Reviewed 5 February 2012 NEW

Stayed here for a couple of nights having been here 4-5 times now. Nothing to fault here really. Rooms are modern, clean and functional for a business user. Free WI-FI also a big bonus Food and public areas are really good Despite other reviews my experience of the staff was excellent. They were polite and helpful. The only negative for... More

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ExplorerIIYorkshire
Yorkshire
Contributor
20 reviews
13 helpful votes
2 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Have stayed here many times, although had a 2 year break...my goodness what has happened??? This hotel use to be fabulous, first class food and service!!! Sevice is now poor, food has gone downhill, rooms and the spa is looking tired, you now have to pay for the carpark and quite frankly the whole place is over priced!!!! More

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Shire Hotels, Gordon Jackson - General Manager at Thorpe Park Hotel & Spa, responded to this review
3 February 2012

Thank you for posting your report, I am extremely sorry for any disappointment you experienced at Thorpe Park last December. I would be grateful if you could find time to call me at the Hotel (01132641000) to discuss your feedback in more detail, as some time has elapsed since your visit. It would also give me the opportunity to apologise... More

kayleigh101
Bedford
Senior Reviewer
9 reviews
6 helpful votes
3 of 5 stars Reviewed 31 January 2012

This hotel is a tale of two halves. Firstly the rooms are comfortable and clean, the public areas are pleasant and well-looked after and the conference facilities are excellent. On the down-side, the service in the hotel really lets it down. My room had modern decor, a comfortable bed, a good selection of tea/coffee etc. and the bathroom was similar.... More

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Shire Hotels, Gordon Jackson - General Manager at Thorpe Park Hotel & Spa, responded to this review
3 February 2012

Thank you for posting your review. Whilst glad that you enjoyed much of your experience, I am sorry that the Reception team did not appear to be on top form during your stay We will certainly review your comments with the team, as it is fundamental that all guests are given excellent customer service during the length of their stay... More

Claire-Louise K
London, United Kingdom
1 review
4 of 5 stars Reviewed 28 January 2012

Beautiful building (lovely high ceilings, good lighting, fab real fire). No complaints. Room was as would be expected in a business hotel, spotlessly clean and didn't have to ask for anything. Spa was lovely, although the lockers seemed to be a bit temperamental. Food menu was really nothing special - I ordered room service which took almost an hour to... More

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Shire Hotels, Gordon Jackson - General Manager at Thorpe Park Hotel & Spa, responded to this review
30 January 2012

Thank you for a positive response to your recent stay, though sorry that room service took so long. Twenty minutes is our promised maximum time for delivery, so we will review why this occurred and put matters right. Very much hope we can look forward to your return to Thorpe Park Hotel when you are next visiting Leeds. Kind regards... More

Wowywowy
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 22 January 2012

I have stayed at the Thorpe Park Hotel on a few occasions and the friendly service is always a notable feature, this seems to be a characteristic of all the Shire Hotels. My only criticism on this occasion would be the room heating which appeared to have a mind of its own, resulting in me settling for the room being... More

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Shire Hotels, Gordon Jackson - General Manager at Thorpe Park Hotel & Spa, responded to this review
26 January 2012

Many thanks for posting such a positive report following your stay. Thank you also for recognizing the friendly nature of the team at Thorpe Park, they are extremely appreciative – you obviously haven’t met the General Manager yet !! Really sorry you had trouble with the heating controls in your room. On your next visit we will ensure they are... More

Loverofluxury
Sheffield
Contributor
12 reviews
28 helpful votes
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

Which is saying something as our expectations of this hotel are high. We have stayed here on many occasions and while the hotel has always been fantastic, during this stay we were particularly impressed by how helpful the staff were. We had an interconnecting room for our son which was a bit cold and in no time a heater arrived.... More

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Shire Hotels, Gordon Jackson - General Manager at Thorpe Park Hotel & Spa, responded to this review
6 February 2012

Thank you so much for taking time to post your comments – it’s great to hear that the team played such a big part in making your stay with us memorable for all the right reasons, and I know Belinda will be delighted to have been mentioned. We look forward to welcoming you back soon. Kind Regards Gordon Jackson -... More

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Thorpe Park Hotel & Spa Also Known As

  • Thorpe Park Hotel
  • Thorpe Park Leeds
Address: 1150 Century Way | Thorpe Park, LS15 8ZB, England

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