just had a nice stay at this hotel. was only here for a night but have stayed here before and just as good the second time round. quick and simple check in, room was nice and clean with robes available and free milk and water....strangely also a free bottle of champers. The spa facilities are nice. I only used the... More

We are spa members and as such get a discount off the restaurant. Visited in January, and whilst the restaurant was quite busy the food and service were very good. Nice to order and have the food delivered without the server asking who ordered what. They pride themselves on using local produce. Bread excellent. With the discount good value. Agree... More

We arrived in the middle of a gale - I checked in and before I got back to the car there were 2 members of staff begining to unload our luggage, which was in our room before we reached it. We experienced the same standard of service thoughout out 8 night stay. Every request was dealt with efficency and extreme... More

Stayed here for a couple of nights having been here 4-5 times now. Nothing to fault here really. Rooms are modern, clean and functional for a business user. Free WI-FI also a big bonus Food and public areas are really good Despite other reviews my experience of the staff was excellent. They were polite and helpful. The only negative for... More

Have stayed here many times, although had a 2 year break...my goodness what has happened??? This hotel use to be fabulous, first class food and service!!! Sevice is now poor, food has gone downhill, rooms and the spa is looking tired, you now have to pay for the carpark and quite frankly the whole place is over priced!!!! More

This hotel is a tale of two halves. Firstly the rooms are comfortable and clean, the public areas are pleasant and well-looked after and the conference facilities are excellent. On the down-side, the service in the hotel really lets it down. My room had modern decor, a comfortable bed, a good selection of tea/coffee etc. and the bathroom was similar.... More

Beautiful building (lovely high ceilings, good lighting, fab real fire). No complaints. Room was as would be expected in a business hotel, spotlessly clean and didn't have to ask for anything. Spa was lovely, although the lockers seemed to be a bit temperamental. Food menu was really nothing special - I ordered room service which took almost an hour to... More

I have stayed at the Thorpe Park Hotel on a few occasions and the friendly service is always a notable feature, this seems to be a characteristic of all the Shire Hotels. My only criticism on this occasion would be the room heating which appeared to have a mind of its own, resulting in me settling for the room being... More

Which is saying something as our expectations of this hotel are high. We have stayed here on many occasions and while the hotel has always been fantastic, during this stay we were particularly impressed by how helpful the staff were. We had an interconnecting room for our son which was a bit cold and in no time a heater arrived.... More