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Premier Inn Birmingham NEC/Airport Hotel Reviews, Birmingham

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Premier Inn Birmingham NEC/Airport

2.0 of 5
Off Bickenhill Parkway | National Exhibition Centre, Birmingham B40 1QA, England
Hotel amenities
Premier Inn Birmingham NEC/Airport
23 traveller photos
Ranked #14 of 136 hotels in Birmingham
4.0 of 5 stars 527 Reviews
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527 reviews from our community

Traveller rating
    263
    165
    69
    22
    8
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Families
112
 
Couples
172
 
Solo
26
 
Business
130
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Merthyr Tydfil, S Wales
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Best inn so far”
5 of 5 stars Reviewed 17 May 2013 NEW

I like to keep it short so here goes ! Spotless bed Large room Comfy bed Breakfast was excellent - hot food, great choice and buffet service. Clean kettle Negs Water pressure - took ages to run a bath. Bit tight with the towels.

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Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
19 May 2013

Dear Glamlad, Thank you for your fantastic 5 star review! It was very good to read that you had a pleasant stay and a great breakfast, however, I do apologise for the low water pressure issue you encountered in the bathroom, If any problems arise during your future stays then please do not hesitate to ring down to reception which... More

Peterborough
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Great Value For money”
4 of 5 stars Reviewed 14 May 2013 NEW

This is a large premier inn, that has the Bar/Restaurant attached to the Hotel. The rooms are fully air conditioned and quite spacious and the bed was very comfy. THe bathroom had a great power shower. I had added an evening meal and breakfast for £22 for this I got a 3 Course evening meal and a pint of lager... More

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Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
19 May 2013

Dear Goodsia66, Thank you for taking the time to review your recent stay with us, I was very pleased to read your stay was such a good one and I do hope we will have the opportunity to welcome you back to the hotel once again should your travel plans bring you back to the area. More

Exeter
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Typical Premier Inn, but with restaurant and bar”
3 of 5 stars Reviewed 10 May 2013

Stayed here for one night recently as its close to the business park. Bedrooms are basic and clean with everything you need. Great power shower. Restaurant and bar are ok serves basic meals, similar to any beefeater. Good selection of food at breakfast and all the staff were very helpful. WiFi as in all premier inn's is extra but good... More

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Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
14 May 2013

Dear SammyJoe37, Thank you for leaving your feedback after your recent stay with us at the Premier Inn NEC. I am so glad that you enjoyed our location, bedrooms, shower, breakfast selection and the service that the team provided. We hope to welcome you back when you next visit the area. More

Dublin, Ireland
1 review
“Comfy Stay”
4 of 5 stars Reviewed 7 May 2013

I stayed the May Bank holiday weekend with my daughter in a separate room . On arrival the staff were very helpful and friendly. The rooms were pleasant and clean. Breakfast on our first day was plentiful and good. The hotel wasn't full on this particular weekend, so on the Monday breakfast was freshly cooked, which I can only say... More

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Review collected in partnership with premierinn.com

Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
14 May 2013

Dear ChristinaD, Thank you for taking the time to leave your feedback on Tripadvisor. I am very happy that you had a comfy stay with us and that you were pleased with the location, comfortable bed, cooked breakfast, team service and the cleanliness of the hotel. I shall share your fantastic comments with the team. We look forward to welcoming... More

London, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“'Premier' Inn? I beg to differ!!!”
2 of 5 stars Reviewed 4 May 2013

I recently had the misfortune to stay at this hotel for 2 nights whilst working at an event at the NEC which is located more or less adjacent to this hotel. From the minute I arrived to the minute I left, my stay at this hotel was punctuated by a series of nightmares which caused me a great deal of... More

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WhitbreadHotels, Online Customer Service at Premier Inn Birmingham NEC/Airport, responded to this review
9 May 2013

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service and I sincerely apologise that on this occasion we have failed to achieve this. Please email your booking details to talktous@premierinn.com and we will ensure this is followed up with the Management Team.... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Terrific value for money”
4 of 5 stars Reviewed 1 May 2013

The decor is bland, the feel lacks soul, but its really good value for money. The room is large, the bed even larger, and the shower almost knocks you off your feet. The breakfast was plentiful and my poached eggs freshly prepared. I was particularly pleased with the 30 mins free wifi thrown into the price - just enough time... More

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Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
14 May 2013

Dear OohNooh, Thank you for taking the time to review us on Tripadvisor. We are pleased that you enjoyed the buffet breakfast, comfy bed, free wifi and that the value and service was to your satisfaction. We offer all our guests great value for money and I will share your nice comments with the team. We look forward to seeing... More

Plymouth, UK
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
80 helpful votes 80 helpful votes
“A terrible nights sleep after a terrible meal in a terrible restaurant  ”
2 of 5 stars Reviewed 30 April 2013 via mobile

Myself and 3 colleagues were unfortunate enough to stay here for a conference at the NEC. On first inspection the hotel, appears friendly, clean and fairly welcoming... And it was... But that was were the nice parts ended. The bar / restaurant in the hotel are far too small for the size of the hotel, we arrived at 7:30 and... More

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WhitbreadHotels, Online Customer Service at Premier Inn Birmingham NEC/Airport, responded to this review
9 May 2013

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please email your booking details including your reservation number to talktous@premierinn.com and... More

Weston-super-Mare, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Relaxing After A Long Trip”
5 of 5 stars Reviewed 29 April 2013

We booked here for the night after a trip back from Lanzarote so were quite tired when we arrived at 12:10am. They didn't have our booking which wasn't the fault of Premier Inns; however they did find us a room. They also accommodated us at the bar as I was concerned it might be closing. Staff were very helpful and... More

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Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
14 May 2013

Dear PaulineK, Thank you for leaving feedback on TripAdvisor. I am delighted that you enjoyed a relaxing stay with us and I will pass on your lovely comments to the team. We pride ourselves on offering excellent customer service and we are always pleased to recieve any feedback from our guests. We look forward to seeing you in the near... More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
“Good value for money, modern, clean rooms with large comfy beds”
4 of 5 stars Reviewed 28 April 2013

Stayed at this hotel as we were going to see Pink in concert, which was cancelled, so we ended up being in the hotel more than we'd planned! The bar was busy but staff worked quickly and efficiently and seemed reasonably friendly. Bedrooms were clean and modern, I think they'd been refurbished recently. The bed was huge and comfortable. Overall... More

Was this review helpful? Yes
Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
14 May 2013

Dear EmmaG13, Thank you for your kind comments regarding your recent stay at the Premier Inn NEC. We are delighted that the room you were allocated was to your satisfaction. I am also very happy that you found our team friendly and helpful and that everything went well. Once again, thank you for taking the time and trouble to write... More

england
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
42 helpful votes 42 helpful votes
“Just what we needed”
5 of 5 stars Reviewed 28 April 2013

Stayed for he Beyonce concert @ the LG arena next door. Arrived day before and stayed 2 nights. Room was a twin as it was me and my daughter. (Bless, she treated me for mothers day) The room seemed small compared to what i was used to with premier inn (usually staying in a double with husband), but having never... More

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See 2 more reviews by weston2631 for Birmingham
Shahina B, Guest Relations Manager at Premier Inn Birmingham NEC/Airport, responded to this review
14 May 2013

Dear Weston2631, Thank you for reviewing your recent stay with us on TripAdvisor. I am so pleased to hear that it was just what you both needed and that you found our team friendly and helpful, also that you enjoyed our breakfast buffet. We look forward to welcoming you back to the hotel in the near future. More

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Additional Information about Premier Inn Birmingham NEC/Airport

Also Known As:
Premier Inn Birmingham Nec/Airport Hotel
Premier Inn Birmingham Nec/Airport Hotel Birmingham
Premier Inn Birmingham Nec
Address: Off Bickenhill Parkway | National Exhibition Centre, Birmingham B40 1QA, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Free Parking Restaurant
Hotel Style:
#6 Family Hotels in Birmingham
#15 Business Hotels in Birmingham
Price Range: €
Hotel Class:2 star (2*)
Reservation Options:
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Premier Inn Birmingham NEC/Airport
Off Bickenhill Parkway National Exhibition Centre
Birmingham B40 1QA
England
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