This was our sixth year at this hotel and as always was a pleasure. The staff are some of the best I have ever encountered and nothing is too much trouble. All those in the group were most complimentary and I am only sorry this is our last year in Birmingham as the exhibition is moving to London in 2014... More

Location of this hotel is great, you can walk to the train station, shops, restaurants and theatre easily. The staff were all polite and friendly and breakfast was great. Didn't have dinner but the restaurant is located overlooking the canal which is nice. The only downside was the size of our bedroom, it was a bit disappointing in comparison to... More

First time at PI, went in with low expectations and was pleasantly surprised. Kitchen staff and reception were fantastic, Gosia and Georgie in particular. Both ladies went out of their way to make my stay more comfortable and pleasant. For example, I arrived at the hotel several hours before check-in was scheduled after three back-to-back flights and Georgie was able... More

I stayed here for work and this is what you expect from a Premier Inn, room was clean and staff were helpful and polite. Only two things to note in the bathroom the hot water came out the cold side and warm water came out on the cold side. The walls were also quite thin, you could hear people through... More

This is an excellent place to stay in the heart of Birmingham. Close to the canal and all that it has to offer, you are also only a short 10-15 min walk from the Bullring Shopping Centre. Staff were extremely friendly and helpful. Breakfast was good value for money.

Stayed one night on a business trip and as usual with Premier Inns the experience was a good one. The staff were very friendly, room was clean and no noise at night. Breakfast was cooked to order and had the usual vast array of choices. Location is ideal as easy walk from Birmingham New Street station.

Great location beside the canal, nice to see the narrowboats and the ducks floating by during breakfast. Small, comfortable rooms.... very cheery and pleasant staff. Food was great, both the "premier" breakfast and dinner. We had several folks booking rooms at the same time and the dynamic pricing on the rooms was a bit naughty..... If I'm back in Birmingham... More

This hotel is a rip off, got charged 150 pound for a two night stay with no breakfast and then to add insult got the smallest room in the hotel. This is a budget hotel so charge budget prices. Its not the Hilton. Breakfast costs a whopping 8.95 for a badly cooked luke warm breakfast. I would recommend guests to... More

I signed up to trip advisor especially to give this review and say thanks to the staff. My previous experiences with budget hotels has always been dubious at best but my stay here was definitely well above any expectation I had. The rooms were clean, warm and comfortable. The evening meals were brilliant but the thing that really stood were... More