We stayed at the hotel as part of a birthday shopping trip for my daughter. It's location in perfect for the shops and is a stones throw from New Street station. We were given excellent adjoining rooms on the top floor. They were very spacious with lovely comfy beds. The breakfast was good although we stayed in bed a little... More

I recently popped in to have a cup of coffee and a look around. This is one of Birmingham's original grand hotels boasting a secret network of tunnels (now sadly closed) from the close by New Street train station. In days gone these tunnels would transport the wealthy guests luggage unseen from train to bed room. Nowadays it's perfectly acceptable... More

I stayed here in October 2012, as part of a business trip. The hotel is really lovely. I was in a recently referbished room, looking out onto the pedestrianised street below (I think on the 4th Floor). The rooms are lovely, and the bed was super comfy. Bathroom is great, with towles, bath robes and slippers provided. The location couldnt... More

An excellent all round hotel with exceptionally attentive staff. I really can't say too much about the friendliness of the staff. One hundred metres from the new entrance to New Street station it couldn't be more central - right in the middle of the pedestrianized city centre area.

We stayed here for two nights over the May Bank Holiday. We were lucky to be upgraded to a lovely large suite. The staff were welcoming and very helpful. The location is excellent and breakfast was fresh and cooked to order with plenty of choice. The room was clean and the bed comfy. Very large clean bathroom. Honestly could not... More

My love for the traditional was fulfilled at this hotel during a very busy bank holiday weekend in May. Location couldnt be better, a 5 minute walk from the Bullring and Selfridges and a 10 minute walk to the Mailbox and its canal district. The male receptionist could not have been more helpful, in a friendly non pompous way. He... More

I was on a conference for a weekend. The hotel is very nice and the "corporate" food was varied, and quite imaginative at times - not your run of the mill conference fare. The room was very well fitted out, with a big comfy bed, but no bath, just a shower - and a design that made it virtually impossible,... More

Good location in the centre of Birmingham, within easy walking distance of rail stations, Bull Ring, Mail Box and museums. Friendly but discrete staff. Comfortable room, with all conveniences. We stayed overlooking New Street, and never heard a thing. Limited wi-fi signal in the room, but this the only downside and hardly a chore to use the public areas. The... More

Stayed on Leisure break. Room 340 (I think) and the room was, without exception, the smallest double I have ever stayed in. I thought we had been inadvertantly placed in a single (only 1 towel and 1 bath robe and small bed) but, after contacting hotel, was informed that the bed was a "small double". The hotel Manager did offer... More