I have nothing but praise for this hotel. I stayed here when I was attending the Supernatural TV show convention 'Asylum 10'. The receptionist told me Misha Collins was behind me and I thought she was joking, because she said "Castiel is behind you" and I thought she just meant someone in a Castiel costume, but it was THE Misha... More

We were a party of 10 people who were all booked into single accommodation for 2 nights. The hotel lobby and food were of a quality one would expect from the Hilton however the standard of the rooms and corridors is appalling. Bed with no valance on both nights, very thin duvet, dirty bathrooms with poor decor ,desperately needing refurbished.... More

You will already be aware that this is a conference hotel. However, allowing for that, the standards fall below what you expect. The rooms are worn. Mine had wallpaper hanging off the wall and a dirty bath. The shower was poor with little water pressure. Obviously, prices are increased due to its location. First night dinner in the Millers bar... More

Recently I stayed in this hotel. It was nice and quite. I really slept well. I liked the bed, furnishing and the lighting. I found the room very clean and fresh. I was travelling light so I found plenty of space in the room. Wifi worked really good in my iPad and mobile. I was staying there in connection to... More

The only good thing about this hotel was the location as it was close to the NEC. The hotel is dated and in need of a refurbishment. I had to change rooms twice due to a smell of poor drainage in the bathroom, grubby bathroom, dirty and dusty room, holes in bed linen etc. The gym is well equipped but... More

I work nearby, and have been staying at the Hilton Metropole NEC two nights per week for the last 10 months. I’ve always considered it to a good hotel overall, but with a few serious problems that really do need to be sorted out. I usually stay in a twin-deluxe or double-deluxe room. These are quite a reasonable size, nice... More

I arrived late after a impromptu visit, so late booking. There was a huge exhibition on so the hotel was very busy with guests. I asked for a quiet room, and was given one, however it was set up for special requirements, and adapted for such. The room had an ajoining door which the person next door kept trying to... More

Diamond upgrade to executive room after very efficient check in.Parking crowded and difficult but speed at reception offset this. Room new and of a good standard although pillows poor by Hilton standards. Very busy conference Hotel so be prepared for hectic bars and lounges.

Me and my sister stayed here 3 nights and had a great stay. The room was beautiful and the beds were very comfortable, slept really well. The room was very clean and there was a hair dryer, ironing board in the room which was handy. But the only problem in the room was not enough milk and the wifi did... More