Great city centre hotel, stayed two nights, Great location, The only problem was I could not pay by card over the phone when ordering room service, cash on delivery only. I found this poor, as its a 4 star hotel, and very expensive for parking your car. But on the whole, I would stay again.

Stayed here one night on a weekend with a friend, on a room-only basis. The hotel is convenient for New Street station and the Mailbox but is otherwise in an uninspiring area, right next to the Queensway - though that can be said for much of Birmingham city centre. A good night's sleep, we each had a double bed which... More

stayed here for one night as a last minute break.could not fault the hotel, the service, or the room. huge comfy bed and a great nights sleep. did not stay for breakfast so cannot comment but sure it would have been good

This is our favourite hotel in Birmingham, they never fail to let us down. We had 3 rooms, we were celebrating my Fathers 60th birthday. The hotel had arranged for a welcome note & wine for my Father which was unexpected & a good example of how they go the extra mile. We didn't all check in together but the... More

Overall very happy with my experience. Stayed one night, mid week, for a conference at the hotel. My room was spacious, clean, and with very nice decor-more homely than some hotels manage. Bed was extremely comfy and bathroom also did not disappoint. Breakfast in exec lounge was a real pleasure. Dinner and lunch at the hotel as part of the... More

I had the best nights sleep in a hotel for years here. The beds are amazingly comfortable and I had the perfect pillow. Result! The breakfast was delicious but it was hideously busy and the staff struggled to keep up. However they were smiling courteous and going as quickly as they could. Every member of staff was extremely helpful. Only... More

For business travellers, wi-fi is essential. For those of us who use Apple computers of Pads, the cables for wired internet are no use at all. And if you go and use the wifi in the ground floor lobby, they have the nerve to charge you for it. This is no longer acceptable. The room was clean and comfortable.

Stayed at the Crowne Plaza overnight for a work confererence. The check-in was a bit slow, but the reception staff were nice and friendly. The room was lovely (1010 on the 10th floor). The bed was gloriously comfy, the shower was powerful and hot, and there were a good range of channels on the flat-screen television. The view from my... More

I stayed for a Saturday night in April 2013 and was given a very large twin room on an upper floor. Nice bathroom and the whole room was very modern with very comfortable beds. Close to The Mailbox for eating and walking distance to the Bullring and other shops, bars and clubs. Plenty of nearby multi-storey car parking. I found... More