I was very happy with this hotel. The room was large and very comfortable and clean with everything that was needed. My room was on the first floor which is actually down a flight on ground level - very handy for the spa/pool which was just round the corner. The only things which would have improved the room would be...
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Dear sunsetfan
Thank you for your excellent review and I am delighted that overall you enjoyed your stay and the facilities at Chesford Grange. Perhaps you could contact us with your room number and we can make sure the fan in the bathroom is fixed.
I know you stayed with us on business but there are some fantastic things to...
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Kept waiting at reception to check and check out. Room was clean and tidy but would have benefitted from a waste bin. Room service was quick and efficient but food below average, lukewarm and poor quality. Breakfast was very poor, overdone bacon swimming in fat, scrambled eggs swimming in liquid and devoid of any taste, Mushrooms and tea were good...
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Dear Cradman
Thank you for your post following your recent stay and I am very sorry you were disappointed with many aspects of your stay. However, if the issues are raised at the time with us we will do our utmost to rectify them and ensure you depart with a favourable impression of the hotel and wishing to return on...
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We stayed as part of a 250 people dinner dance, when we arrived the reception was very busy, the reception staff delt with us efficient and in a friendly manner friendly. Our meal was appetizing and hot. Our room was in the main building had been recently decorated, the hot water was not that hot.
Consideriing it was snowing hard...
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Dear RGB25
Thank you for your kind review and I am delighted you enjoyed your stay with us when you attended a Dinner Dance.
Hopefully you will return on a future occasion as we offer some great value breaks which can be viewed on the QHotels website.
Regards
Andrew Fox
General Manager
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We have recently returned from a 3 night stay at Chesford Grange and were very disappointed with various aspects of the hotel. The room itself was not that clean, dust on the sides, spill marks on the bed and blood on sheets, hair all around the bottom of the bed, the bathroom had hair on the vanity unit and toothpaste...
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Dear balloonenthusiast
I was most concerned to read your review and that you had a mixed experience. Please accept our apologies. I hope that you brought your concerns to the attention of the Duty Manager in order for the team to have the opportunity to rectify the issues you mention at the time of your stay, as we would have...
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We stayed at the Chesford Grange in December last year for my 50th Birthday Celebrations, and I couldn't have made a better choice. The hotel itself is a lovely mix of old and new and our rooms were absolutely great, spacious and light and very contemporary with all of the luxurious touches.
This is predominantly a purpose built conference hotel,...
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Dear S4COP
Thank you for your excellent review and the praise for our friendly team, I am delighted you and your friends had an enjoyable birthday weekend.
I hope we will have the pleasure of welcoming you back very soon.
Kind regards
Andrew Fox
General Manager
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We had a very pleasant stay at Chesford Grange hotel this weekend.
We stayed in a disabled room which to our surprise was on the 3rd floor, along several corridors from the lift. The room was quite adequate to my husbands needs but we were rather alarmed to say the least, with a notice on the lifts ' In case...
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Dear christinebond1
Thank you for your review and I am pleased that overall you enjoyed your recent stay with us.
However,one of our disabled rooms is located on the 3rd floor due to its size and location for ease of access. In the hopefully unlikely event of a fire, the staff are fully aware of what disabled rooms are occupied...
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We had a lovely time in this hotel. It is primarily a conference/business hotel but we got a great deal (Jan. 40% off) and the service was so personal and lovely. I took my boyfriend for a birthday treat and the staff were incredibly accomodating. They attempted to give me a free upgrade but gave me some local beers instead...
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Dear C_Crane_333
Thank you for your review and I am delighted you and your partner had an enjoyable stay for this special occasion and the team particularly in the restaurant looked after you well.
We have had some fantastic offers in our January sale but you can find great deals all year round at all of the 21 QHotels on...
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We stayed at the hotel for a weekend break which included breakfast and dinner.
The room was spacious and well appointed and the bathroom was clean with good quality fittings. The bed was very comfy as well.
The restaurant served a very good buffet breakfast and there were plenty of tables. The evening meals are served in the same restaurant...
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Dear richeep
Thank you for your review and I am pleased that on the whole you enjoyed your break with us.
However, I am sorry you felt that the service was impersonal due to a conference taking place in the hotel, we do pride ourselves on the efficient and friendly service we provide as you can see from preview reviews...
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As a couple hoping for a romantic weekend with Spa facilties this hotel was a disappointment. Ideal for the works conference or seminar - but our Sat night stay had the atmosphere of clearing up after their real conference business of the hotel dutring the previous week -especially in the all important bar area. Even at hotel prices food and...
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Dear CJF111
I was most disappointed to read your review and I am very sorry you had a mixed experience, but found the staff to be welcoming and friendly.
However, I hope you brought your concerns to the attention of the Duty Manager in order for us to have the opportunity to try and rectify the issues at the time...
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Overall a good stay. We had been to an event in Birmingham and the location was very good for the M40, but still felt like you were getting away for it all. Lymington Spa and Warwich also on the door step.
The staff were excellent. Our waiter and barman on Sunday night were 5 star and made our meal feel...
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Dear TheTaylorBoy
Thank you for taking the time to give us a review following your stay during a visit to Birmingham.
I am glad you found the extra supplement for your dog worth it as our 17 acres of grounds and nature trail are ideal for a good walk and a spot of fresh air, and our friendly team looked...
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349 Reviews
72 Reviews
21 Reviews
