I have used the New Kent several times over the past twoyears and can safely saythat it has been a great place to stay and a home from home,slightly quirky in some respects but I cannot find any reason tofault. The staff on the whole are amazingly helpful and pleasant, nothing is ever too much trouble!! The restaurant isone of... More

There is quite a contrast between the effort put in by the staff and the quality of the accommodation overall. I've found the staff one of the best I've ever met, they were always with a smile and actively looking to find out if there was something I needed to be happy as a customer. The hotel is worn out,... More

Nice rooms comfy beds flat screen TVs nice variety of food on menu . staff very friendly rooms very modern and clean close to all the jesmond /osbourne street bars however a few things to be aware parking at the hotel is very limited and to be really petty the shampoo and hand soap ain't up to much other than... More

Stayed 2 nights over a weekend (Friday & Saturday nights) very warm and friendly greeting by receptionist on arrival, room was very well furnished and equipped, free wi fi in room which was handy. Bathroom was very spacious with brilliant showere, only criticism was the hairdryer - one of those awful wall mounted tube things that are totally useless for... More

We stayed in this hotel with our young grand daughter and had a comfortable stay. Our room was large and clean and beds were comfortable. The staff were really friendly especially the waitress who served us for our evening meal and breakfast which I must say were both delicious Hotel. Hotel was handy for the metro and for £5 for... More

I stayed in this hotel for business and had a good stay. The staff were friendly throughout and although the rooms are quite dated, mine was immaculately clean, so I didn't see this as a problem. My room had a flatscreen TV with Freeview and room service is available. I would describe the rooms as three star and comfortable. I... More

Upon arriving, I was welcomed with friendly and warm greeting. The room was quite small but, cozy, and had all required features. Breakfast was really tasty and the service was very efficient and friendly. Would I stay there again? Yes! Thank you.

The hotel is around 5 minutes drive from the centre of Newcastle in the student area of jesmond. Parking is limited with around 10 parking spots, there is some onsite available. The hotel itself is ok, as usual with best western hotel wifi is free. My room was a very large double so can't complain about room size. Breakfast was... More

We have been having our Christmas lunch's here for years. The staff are friendly and efficient and we find we have little"waiting" time. The food is plentiful and tasty . A good selection of courses and plenty of time to eat them. I would recommend everyone to book for Xmas.