Before I visited this hotel I was abit worried, as I had read many reviews on here, but I was gladly surprised to find out that it was actually a very nice hotel.
Something that had worried about me was the complaints about the noise from the metro. Although we weren't in the closest room to the metro line, we...
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Many thanks for your kind feedback following your recent stay with us. I am delighted that you enjoyed your stay, and really appreciate the depth of your constructive feedback. As a hotel, we are all about offering great levels of guest service, and it was heartening to read of your positive comments regarding the standard of guest service received. I...
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Spent one night last week on business. My room was somewhat dated but was of good size and had an excellent view over the River Tyne.
The rooms were well equipped but equipment (the hair dryer and tea/coffee facilities) were merely functional. The bathroom was clean except for one or two places where grouting needed attention. However, the bed was...
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Many thanks for your constructive feedback following your recent stay with us. I am glad that you enjoyed your stay overall. The bedroom comfort system is in the process, as we speak, of being completely upgraded throughout the hotel, with issues having been experienced in a number of bedrooms during the current cold snap. This is being conducted in conjunction...
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Stayed here on saturday night in December for concert at Newcastle arena. Parking ample. Check in simple and smooth. Reception nicely decorated for christmas. Room lovely and clean and good view over river tyne and bridges. Old fashioned decor and maybe a little tlc in areas, not modern, but functional. Nice bar downstairs. Pool and sauna and steam room free...
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Many thanks for your kind comments following your recent stay with us in December. I am delighted that you enjoyed your stay with us. As a hotel, there are a lot of exciting developments taking place in 2012, and I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
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Stayed here on business for just one night, thankfully no longer. Location is superb as as the views of the Tyne from every room.
On the negative side this hotel is so cold. The aircon/heater combo in the room would only churn out cold air. I have never been so cold in a hotel in my life. Even the corridors...
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Many thanks for your constructive feedback. I am glad that you enjoyed your stay overall. The bedroom comfort system is in the process at present of being upgraded, following a problem with a number of bedrooms during the current cold snap. We are also just about to commence a period of refurbishment, with works taking place with re-carpeting of bedrooms...
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Every room in this hotel overlooks the river Tyne and what a view it is. Gone are the shipyards, which, of course, had their own rough beauty, to be replaced by bars and restaurants and across the river in Gateshead 3 triumphant architectural gems, The Sage music and opera house, the Millennium Bridge and the The Baltic Arts Centre. As...
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Many thanks for your constructive feedback following your recent stay with us. I am glad that you enjoyed your stay overall. Location is a big virtue of the property, and we are blessed with having all 156 bedrooms overlooking the river, which is unique to any hotel within the city. With regard to breakfast, this has been fully reviewed, with...
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Stayed here with friends on the 28th, night manager very rude, but when checked in the girls at reception were friendly. This is not a 4star hotel, room was so cold, and music from the bar could heard all night, was glad my stay was over
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Thank you for your constructive feedback. Sorry to learn you had a mixed stay. Negative staff feedback is very rare indeed, as this is normally the biggest strength of the hotel through employing friendly local staff. The bedroom comfort system is also being upgraded at present, following issues experienced in a number of bedrooms during the current cold snap. I...
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Had a night here in Jan 2012.
rooms were ok. bit worn away. carpets a bit dirty
the hotel is fine and staff are good. just think its decor is a bit dated ...
and do you really need to charge for wireless?
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Thank you for your constructive feedback. I am glad that you enjoyed your stay overall. The hotel is just starting an extensive programme of refurbishment at present, centred around new carpets, new TV's, an upgrading of the bedroom comfort system, and a re-branding of the food and beverage areas. I hope we may have the pleasure of welcoming you back...
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The Copthorne Newcastle is not the newest or most glamorous of hotels, but it is comfortable and clean and every room has a view over the River Tyne.
The rooms are spacious and well equipped. The bed was very comfy and everything was in good working order.
The buffet breakfast was generous and quick, but some food items looked like...
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Many thanks for your positive feedback. I am delighted that you enjoyed your recent stay with us. There is a lot being organised at present for the hotel in 2012, with an extensive upgrading in a number of areas, including in our food and beverage outlets (your constructive breakfast comments have already been fully actioned). I hope we will have...
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Had a lovely girlie night at the Copthorne for a shopping and relaxing catch up. Central for shopping and we had a great river view.
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Thanks for your positive feedback. I'm glad you enjoyed your recent stay with us, and I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
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i visit my sister a few times a year aways staying at the copthorne, it has steadily grown tired in need of revamp but this, i have overlooked as the service and the food has always delivered.
my last stay was such a disaapointment the service still friendly with a new front of house manager, maybe not traditonally professional as...
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Thanks for your constructive feedback. I'm glad you enjoyed your stay overall, and have noted your comments. We are in the process of an extensive re-positioning of the hotel at present, which will involve a likely re-branding of the hotel restaurant in the near future. I hope we will have the pleasure of welcoming you back again soon.
Best regards,...
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