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Novotel Newcastle Airport

3.0 of 5
Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Hotel amenities
Novotel Newcastle Airport
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355 reviews from our community

Traveller rating
    88
    162
    62
    28
    15
See reviews for
Families
100
 
Couples
98
 
Solo
44
 
Business
78
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2013 NEW via mobile

My husband and I had our wedding at the Novotel on 4th May 2013. Everything was perfect, the staff were brilliant and they went over and above to help make our day extra special. I want to personally thank Joanne Topping for all her help with the run upto the big day, she was very efficient and helpful. All our... More

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Biggin Hill, England, United Kingdom
2 reviews
4 of 5 stars Reviewed 20 May 2013 NEW

Swimming Pool, Sauna, Bar, Good sized-comfy room, not expensive to stay. What else can you ask for staying in Newcastle for one night? Hotel was very good, only a ten- fifteen minute drive into the town centre. Could not ask for much more

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Coventry
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 9 May 2013

A good hotel as far as Novotel standards go, staff were excellent, cleanliness very good & has a great night's sleep. The only thing holding it back is the cost of food in the restaurant & the quality of the food. I Find most Novotels to be the same, the food is very expensive for what it is. Other than... More

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Review collected in partnership with Accorhotels.com

sha909, General Manager at Novotel Newcastle Airport, responded to this review
13 May 2013

"Many thanks for your kind review. I am glad my team made your stay enjoyable. [General Manager Sheena Hodgson] " More

Huddersfield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

We had an overnight stay with business the following day in Newcastle. It is ideally situated just off the A1 and as we arrived late in the evening literally used the hotel for a pit stop. Considering the proximity of the A1 there was no noise and we had an excellent sleep. We did not have a breakfast the following... More

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sha909, General Manager at Novotel Newcastle Airport, responded to this review
13 May 2013

"Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, [General Manager Sheena Hodgson] " More

Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 7 May 2013

Nicely laid out hotel, clean, pleasant and helpful staff. Restaurant has good service and food. Breakfast well stocked & nice. Rooms are large and comfortable. I had no noise at all despite being opposite the service lifts. The only complaint is the car parking system which I've seen people comment about. The guy in front of me trying to get... More

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sha909, General Manager at Novotel Newcastle Airport, responded to this review
13 May 2013

"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, [General Manager Sheena Hodgson] " More

Edinburgh, United Kingdom
1 review
3 of 5 stars Reviewed 5 May 2013

We stayed at the Novotel Newcastle Airport as we were visiting Newcastle for the weekend. I think being an Airport hotel the majority of the guests perhaps use the conference facilities and of course for the airport. As we did not fit into this catergory I feel we were treated with not the same level of customer service. We were... More

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sha909, General Manager at Novotel Newcastle Airport, responded to this review
7 May 2013

"I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on [0191 2140303 ] to discuss this further. Kind regards, [General Manager Sheena Hodgson] " More

A TripAdvisor Member
5 of 5 stars Reviewed 29 April 2013

We used this hotel for an overnight before a very early flight from Newcastle Airport. The shuttle bus was very convenient as only my husband was flying - I was able to have a long lie and a leisurely breakfast, which was excellent value, before driving home. Staff were very pleasant and most helpful. Bed was really comfortable with crisp,... More

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Review collected in partnership with Accorhotels.com

sha909, General Manager at Novotel Newcastle Airport, responded to this review
7 May 2013

"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, [General Manager Sheena Hodgson] " More

Kirkcudbright, United Kingdom
1 review
3 of 5 stars Reviewed 24 April 2013

Good proximity to airport. Friendly staff in the restaurant. The food was adequate. Interconnecting rooms very helpful. It was easy to book. Some areas of the hotel needed refurbishment but there was scaffolding so perhaps this is underway.

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review
29 April 2013

"Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, [General Manager Sheena Hodgson] " More

la truchere
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 April 2013

Thoroughly satisfactory in respect of accommodations, facilities and services. Reasonable walking distance to Metro with transport service to city centre. Exceptional attentiveness and responsiveness of staff distinguish this hotel and encourage return.

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

sha909, General Manager at Novotel Newcastle Airport, responded to this review
29 April 2013

"Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, [General Manager Sheena Hodgson] " More

Redcar, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 April 2013

I stayed at this hotel with my two children aged 8 and 13. On arrival the hotel lobby is very impressive, clean and staff friendly and helpful. Breakfast was just £8.50 for myself and the children were free which is excellent value and it was delicious. The pool is small but very nice and great for the kids, the rooms... More

Was this review helpful? Yes
sha909, General Manager at Novotel Newcastle Airport, responded to this review
16 April 2013

"Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, [Sheena Hodgson General Manager ] " More

 
 
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Additional Information about Novotel Newcastle Airport

Also Known As:
Novotel Newcastle Airport Hotel Newcastle Upon Tyne
Novotel Newcastle Airport Hotel
Novotel Hotel Newcastle Airport
Novotel Newcastle Upon Tyne
Novotel Newcastle
Newcastle Upon Tyne Novotel
Address: Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Newcastle upon Tyne
Price Range:
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Novotel Newcastle Airport offers state of the art facilities with stylish new design. Located 5 min drive from Newcastle International Airport now offering shuttle service and flight information screen. 126 en suite rooms including accessible rooms andinternet. Elements Bar and Restaurant. Ideally placed for conference and events with 8 rooms (200 persons) and leisure suite with indoor heated pool, sauna, gym. Easy reach of city centre night life, Metro Centre shopping and the Northumberland coast. ... more   less 
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Novotel Newcastle Airport
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