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Newgate Hotel

3.0 of 5
Newgate Street, Newcastle upon Tyne NE1 5SX, England
Hotel amenities
Newgate Hotel
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226 reviews from our community

Traveller rating
    11
    37
    52
    48
    78
See reviews for
Families
15
 
Couples
60
 
Solo
18
 
Business
38
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date Rating
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW via mobile

Rooms ok, breakfast below average, service poor, location fantastic, value for money good. Went here for a stag do, get what you pay for so if you're looking for cheap and cheerful this is the place. The location is perfect for a night oot in the toon!

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1 review
1 of 5 stars Reviewed 14 April 2013 via mobile

We stayed for 2 nights here on a stag weekend and as it was budget we didn't expect much. On arrival the staff were rude and we got grunted at by the receptionist. The promise of a bar to start your night off is far from the truth it's a room with a few fridges and no beers on tap... More

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JRiddell, General Manager at Newgate Hotel, responded to this review
17 April 2013

Dear Guest Many thanks for posting your views on Trip Advisor. I have read with interest your comments posted. Firstly, although the bar does not serve draft beers, there is a wide selection of beers, as well as wines and spirits available to suit all tastes. I will discuss your service comments with the reception team. I was made aware... More

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England
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 April 2013

Stayed in this hotel with my daughter for one night so that we could go to a match at St James Park. Taxi from the station dropped us at the front of the hotel on the main stareet, dont be put off by the appearance there as we were. It was a bit bleak going up the stairs and wondering... More

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JRiddell, General Manager at Newgate Hotel, responded to this review
17 April 2013

Dear Guest Many thanks for taking the time to post on Trip Advisor. I am delighted to read that you and your daughter enjoyed your stay at the Newgate Hotel. It is a pleasure to read all of the positive points you have listed, especially that you found the staff to be friendly and helpful. I will look into the... More

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 12 April 2013

Tired and dated hotel. But who cares, this place is fabulous for being at the heart of the night life in Newcastle(perfect stumbling home distance). You get free parking which is a massive bonus, so what if its hard to find its FREE. We paid 50 quid for 1 night brilliant, we will be back.

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JRiddell, General Manager at Newgate Hotel, responded to this review
17 April 2013

Dear Guest Many thanks for your review on Trip Advisor. I am delighted to read that the hotel met your expectations and you enjoyed your stay with us. For future reference the post code for the car park is NE1 5XU which will bring you to the rear of the hotel, so that you can enjoy our FREE parking facilities.... More

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 April 2013

I booked this hotel via ladsrooms.com for a party of 15 to stay two nights for my brother's stag weekend (group of late 20s up to 50s blokes). It's the most central hotel in Newcastle so it's smack bang in the middle of the nightlife & means everything is in walking distance or a short taxi to the Quayside. Most... More

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JRiddell, General Manager at Newgate Hotel, responded to this review
11 April 2013

Dear Guest Many thanks for your review on Trip Advisor. I am delighted that you enjoyed your stay with us at the Newgate Hotel. I have passed your comments on to the team who are all very pleased they helped to make your stay enjoyable. I am sorry that you found the room to be too hot although I am... More

Dundee, Scotland, United Kingdom
1 review
5 of 5 stars Reviewed 2 April 2013

we were on a girlie weekend and the hotel was fantastic, it had a good mixture of age groups (we are aged between 43~53) so no spring chickens, the staff could not do enough for you, the breakfast was superb with everything you could wish for, the reception staff gave us some good ideas as to where to go and... More

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review
11 April 2013

Dear Guest Many thanks for your review on Trip Advisor. I am delighted that you thoroughly enjoyed your stay with us at the Newgate Hotel. I have passed your comments on to the team who are all very pleased they helped to make your stay enjoyable. I look forward to welcoming you back soon. Kind regards Julie Riddell General Manager More

Newcastle upon Tyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 31 March 2013

W have stayed at this hotel twice now and our experiences have been ok, the rooms are basic run down and sometimes quite marked and dirty. We had stains on the carpet and bedding with holes in it. Our room was red hot when we moved into it so on our way out for a meal asked for the heating... More

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JRiddell, General Manager at Newgate Hotel, responded to this review
11 April 2013

Dear Guest Many thanks for your review on Trip Advisor. I have noted your comments regarding the cleanliness of the rooms and have discussed this with the housekeeping team to ensure a higher level of cleanliness is achieved. I am very pleased that you have found the staff to be friendly and helpful, and that the FREE city centre parking... More

Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 11 March 2013

Arriving in reception from the non car park entrance I found it it very difficult to find reception via many dark empty corridors. However once I had arrived, staff were very helpful and friendly. I think you are intended to find the car park first. Once I had found the car park, or asked at reception (follow the directions to... More

Was this review helpful? Yes 1
JRiddell, General Manager at Newgate Hotel, responded to this review
14 March 2013

Dear Guest Many thanks for your review on Trip Advisor. I am very pleased to see that on the whole you enjoyed your stay at the Newgate Hotel. I will pass on your comments regarding the staff, they will be pleased that you found them helpful and friendly. As you have rightly pointed out we do not provide a host... More

Crawley, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 February 2013

Great location, yes it's a bit run down but for what you pay that's what you expect. We were in Newcastle for stag, and this was a brilliant base to get around and pass out at 5am. We will stay again, only negative is the bathrooms are a bit grubby, avoid room 217!

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JRiddell, General Manager at Newgate Hotel, responded to this review
11 March 2013

Dear Guest Many thanks for taking the time to post a review on Trip Advisor. I am delighted to read that you enjoyed your stay at the Newgate Hotel. I will look into the bathroom in 217 and make imporvements as a direst result of your comments.. I hope we will have the opportunity to welcome you to the hotel... More

Northwich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 February 2013

Me and my boyfriend stayed here a few days, we thought the service was very good as was very difficult to find their free car park at the back of the hotel, one of the receptionists came out and directed him exactly where it was. Very good location not even a 5 minute walk to attractions. We went for a... More

Was this review helpful? Yes
JRiddell, General Manager at Newgate Hotel, responded to this review
11 March 2013

Dear Guest Many thanks for taking the time to post a review on Trip Advisor. I am pleased that on the whole you enjoyed your stay at the Newgate Hotel. I am delighted to read that the staff have provided excellent service for you, as I know that the car park location can cause some problems. I hope we will... More

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Additional Information about Newgate Hotel

Also Known As:
Newgate Hotel Newcastle Upon Tyne
Quality Hotel Newcastle
Address: Newgate Street, Newcastle upon Tyne NE1 5SX, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar/Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #61 of 81 hotels in Newcastle upon Tyne
Price Range:
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Situated right in the heart of the city centre with plenty of FREE car parking making it the perfect choice whether visiting on leisure or business. Staying in the heart of Newcastle you can really enjoy this lively city. Local attractions include; great shopping at the MetroCentre, Hadrian's Wall and not forgetting the breathtaking Northumbria Coastline and Gardens. ... more   less 
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Newgate Hotel
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