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Kensington House Aparthotel

4.0 of 5
5 Osbourne Road | Jesmond, NE2 2AA, England
Hotel amenities
4.5 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    29
    12
    3
    1
    2
Date Rating
Jane B
Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed 26 January 2012

We stayed for one night in November to celebrate our son's 21st birthday, who lives in Jesmond. It was fantastic to have the extra space of an apartment. The staff were very helpful and the standard very high. Next morning I didn't have to do anything....just load the dishwasher and go!! Good parking and good location too. Highly recommended. More

Was this review helpful? Yes
Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
30 January 2012

Thank you for taking the time to write a lovely review for us. We are glad you enjoyed your stay with us and look forward to seeing you again in the future. Gillian Hall General Manager More

LixTraveller
Newcastle-upon-Tyne, United Kingdom
2 reviews
2 helpful votes
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

We stayed at Kensington House over Xmas and New Year for approx 1 month. The standard of accommodation was very high and the staff were very helpful. Great location, walking distance from the city centre and plenty of parking. Highly recommended for longer than average stays. Mr & Mrs Stephens More

Was this review helpful? Yes
Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
30 January 2012

Thank you for taking the time to write a lovely review for us, although I know you are extremely busy sorting out your house. It was a pleasure having you stay with us. Gillian Hall General Manager More

clairebie
Manchester, United Kingdom
1 review
3 of 5 stars Reviewed 12 January 2012

Apartments were lovely and clean. Plenty of parking and close to local Metro station, Jesmond etc. Only disappointment was staff's attitude who showed us round upon arrival...kept drilling home that damages must be paid for etc....like we were about to trash the place!!?! The complimentary shampoos etc were poor, make sure you take your own! Also, upon arrival we were... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
13 January 2012

Thank you for taking the time to write a review, all comments however negative help to improve our customer service. If you could contact me directly with the dates you stayed with us, in November, we cannot find any details for you, we can investigate your complaints more thoroughly. Gillian Hall General Manager More

billyt777
UK
Senior Reviewer
10 reviews
13 helpful votes
5 of 5 stars Reviewed 29 December 2011

We stayed in Newcastle for just one night between Christmas and New Year and found the apartments really good value for money and much better than hotels in the same area. We also had the added bonus of more flexibility, given the well equipped kichen, two bedrooms and shared bathroom. We also enjoyed free parking and a location close to... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
13 January 2012

Thank you for taking the time to write a review for us, we are glad you enjoyed your stay with us and look forward to seeing you sometime in the future. Gillian Hall General Manager More

Ian L
Slough, United Kingdom
1 review
5 of 5 stars Reviewed 30 November 2011

I booked the Kensington House for a weekend visit to Newcastle. It's in a great location for various bars and restaurants in Jesmond and just a short taxi ride into the city centre. We booked the single room apartment but were upgraded! The apartment is HUGE! It had a really comfortable lounge area with fully stocked kitchen - most useful... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
1 December 2011

Thank you for taking the time to write a positive encouraging review. We are glad you enjoyed your stay with us and look forward to seeing you again in the future. More

am4evayours
London, United Kingdom
1 review
2 helpful votes
1 of 5 stars Reviewed 20 November 2011
2
people found this review helpful

I made a reservation for a 2bed apartment and paid the full fees before arriving with my brother. We went out for a meal and returned to our apartment with my brother's girlfriend only to be stopped at the entrance by the night staff who said that Ladies were not allowed into the building after 10:30pm as she was not... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
22 November 2011

You are the same booking as Horrible stay and the same response applies. More

Gillian H
Edinburgh, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 November 2011

Travelled with son, age 8, and daughter, age 6. Reception ladies very helpful, we originally booked for one night but stayed for two! Lots of room inside the apartment, we had two bathrooms/two showers/two TV's. Tea towels, washing up liquid, tea bags, single milks, single floras in very modern kitchen. Great mix of self catering with room cleaned and towels... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
10 November 2011

Thank you for taking the time to write a review for us, I am really pleased you enjoyed your stay with us, the bar stools do seem to be a hit with our younger guests. We look forward to seeing you again in the future. More

amjust
1 review
1 helpful vote
1 of 5 stars Reviewed 4 November 2011
1
person found this review helpful

Booked and paid for my stay a few weeks before my arrival day. Arrived shorty before 11pm and the manager was not available. a few minutes my girlfriend girlfriend only to be told that she wouldn't be allowed into the building unauthorized guests are not permitted after 10:30pm. After waiting outside in the cold for over an hour, I was... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
7 November 2011

Your apartment was booked for 3 guests. You were informed at check in that no unregistered guests were allowed in the apartment, after ten. After a night out your party returned at 3.30am with two female guests as they were unregistered they were asked to leave. All guests have to be registered and pay for their accommodation. You expressed how... More

x-claire-1987-x
Edinburgh, United Kingdom
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 2 November 2011

Kensington house was a great find! We arrived at the apartments a few hours before check-in and intended to just leave the car and go for a wander then check-in later, but the ladies on reception were very friendly and allowed us to check-in there and then which was great! We never bothered using the metro and just got taxi's... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
7 November 2011

Thank you for taking the time to review our apartments we are glad you enjoyed your stay with us and look forward to seeing you again in the future. More

Heather R
Bath
2 reviews
5 of 5 stars Reviewed 27 October 2011

Have just returned from another short break in one of our favourite places to visit - Newcastle! Why you would need to stay in an hotel, when you can have the flexibility and comfort of these apartments, is beyond me. They are quiet, comfortable and in a great location. Within walking distance of the city centre, or two minutes from... More

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Gillian Hall, General Manager at Kensington House Aparthotel, responded to this review
31 October 2011

Thank you for taking the time to write a review for us. We are glad you enjoyed your stay with us and look forward to seeing you again. More

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Kensington House Aparthotel Also Known As

  • Kensington Hotel Aparthotel
Address: 5 Osbourne Road | Jesmond, NE2 2AA, England

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Show the lowest price for this hotel* (from our partners)
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