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All 16 Stoke-on-Trent B&Bs / inns

Tollgate Hotel & Leisure

Ripon Road, Stoke-on-Trent ST3 3BS, England
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Tollgate Hotel & Leisure
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45 reviews from our community

    Trip type
Traveller rating
    17
    13
    9
    2
    4
Date Rating
Bournemouth
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 June 2013

Arrived with a work colleague for one nights stay. We waited almost 15 minutes at the vacant reception desk until a gentleman appeared from the noisy hotel bar in a football shirt. He advised us that the hotel was playing host to a funeral party and therefore the hotel was busy and the check in service was slow. Unfortunately we... More

Was this review helpful? Yes 3
aoldfield, Owner at Tollgate Hotel & Leisure, responded to this review
10 June 2013

Dave, Many thanks for taking the time to leave a 'review'. Whilst noticing that ALL reviews you have left on Trip Advisor are extremely negative, I would like to respectfully address the points you make: "We waited 15 minutes at the vacant reception desk"...This has me most perplexed as we are fully staffed throughout our opening hours and you state... More

1 review
5 of 5 stars Reviewed 28 May 2013 via mobile

The staff here were very helpful and it is in a fantastic location for alton towers, breakfast was quick and easy, and was close to a pub for tea, and was perfect for a family of 5, and the room didnt even seem crowded . altogether a great place for a weekend break.

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NC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

Although the staff were friendly and efficient this hotel is a little tired. Bar/dining room area was somewhat basic with old-fashioned decor. The food was OK but not outstanding - full English breakfast was adequate. The room was large but again somewhat outdated. Clearly the leisure part of the hotel was popular with lots of activities being used by "locals".... More

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uk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 28 April 2013

We stayed here as on overnight pitstop before visiting Aton towers the next day, the room was large with ensure bathroom, had enough room for us 1 double and 3 singles for the kids plus a sofa to watch tv on, free wifi a bonus, breakfast was more than adequate, would prob stay here again when visiting alton towers as... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 April 2013 via mobile

Stayed for three nights in April and had a good time. The staff is friendly, the rooms are clean and the full english breakfast was perfect. The aera is very quiet and a few kilometers outside the citycentre, so we used the nice little hotelbar for a drink before bedtime. The rooms are a few years old, but as long... More

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Broughty Ferry, Dundee, United Kingdom
1 review
4 of 5 stars Reviewed 20 February 2013

I stay at this hotel even although my business visits are 40miles away. It is very friendly, free internet access, nicely stocked bar and a great full english breakfast. The rooms are reasonable size and have extra towels, pillows and blankets. Room temperature is always fine too. I go the extra mile to stay here and so does the management... More

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S.Yorkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 14 February 2013

I booked the hotel as it had a gym and included breakfast. The hotel was very tired in parts and the staff were very pleasant but the whole thing was very disorganised. Check in was not a great experience and the room was in real need of a makeover and update throughout. The bed was very hard and the bed... More

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aoldfield, Owner at Tollgate Hotel & Leisure, responded to this review
22 February 2013

Steve, Many thanks for taking the time to leave a review. We must admit that we are currently undergoing a major refurbishment programme and for you to be moved to another room, all you had to do was ask. Indeed it is most strange that, if the aspects of your stay were as bad as you state, you did not... More

Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 10 December 2012

Rooms were very dated and bed was lumpy and sagging. Didn't appreciate the contractors smoking weed outside my room...it was somewhat intimidating for a female on my own. The room was also extremely hot and there was no way of controlling the temperature or a window to open to cool it down. On the plus side it was very clean,... More

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aoldfield, Owner at Tollgate Hotel & Leisure, responded to this review
22 February 2013

Many thanks for your review. To address a few of the points you make:- To be moved to another room, if you preferred one nearer to reception, all you had to do was ask. No specific preference for this was made on your booking. If a hotel guest was "smoking weed" outside your room then you could have made us... More

South Wales
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 December 2012

Booking was obviously for one female, but ended up in the room furthest away from main building, left me feeling vulnerable in a strange place on my own. Couldn't open any windows because they open up onto walkway, and there was no small window. This was a big deal for me as I like fresh air at night. Room ok.... More

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 26 November 2012 via mobile

Ideal for a short stay. Rooms are somewhat antiquated but extremely clean and everything is functional. Beds are very comfortable but could so with duvets rather than blankets. Beware of the cleaners they come early and burst in on your room when asleep - not good with a Sunday morning hangover!!

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Additional Information about Tollgate Hotel & Leisure

Also Known As:
Tollgate Hotel And Leisure
Tollgate Hotel & Leisure Stoke-On-Trent, Staffordshire
Address: Ripon Road, Stoke-on-Trent ST3 3BS, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #8 of 16 B&Bs / Inns in Stoke-on-Trent
Price Range:
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