Stayed at this hotel for 3 nights this week. Lovely hotel although about a 10 minute walk from the centre of Bath. Although the plus side of this being that little bit further from the centre is that the car parking is only £4.50 per day.
Would definitely recommend.
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Right from our arrival the staff made us welcome and we on hand to help. The bed was very comfy a problem we find with many hotels. Plenty of info to help us enjoy our stay in Bath. Plus the breakfast was excellent-- food hot and plenty of choice. WE shall be going back in March with our 2 grand...
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Dear Mr Trigg,
Thank you for such a fantastic review of our hotel. All of our staff work extremely hard to help all guests have an enjoyable stay with us, it is good to know that they were able to be of assistance to you. They all pride themselves in being knowledgeable of Bath & surrounding areas, thus resulting in...
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This place was a pleasant surprise for us. We were expecting a 3 star edge of town property (which it probably is) but got a genuine 4 star service. The front desk ladies make this place. They are quick, friendly and no fuss at doing their jobs. They were always polite to us and helped us even for just a...
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Dear Guest,
I am pleased to see this review and would like to thank you for taking the time to review our hotel following on from your stay with us.
We were thrilled to read your comments about our staff; they always try their absolute utmost to constantly provide the best customer service possible; I am proud of each individual’s...
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Visited Bath for the first time in mid January. We chose this hotel having stayed in other group hotels before. Hotel is clean, comfortable and quiet, we had a room on 1st floor and had total peace and quiet every night. Bedroom and bathroom were perfectly maintained, as was everywhere in the hotel. Only gripe was at breakfast one morning...
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Dear Guest,
I would like to firstly thank you for such an encouraging review. We value all guests’ feedback so we can assure all aspects of a guests stay is kept to the best levels possible.
I will have great pleasure informing our housekeeping team and maintenance technician of your review, as I know they will be thrilled with your...
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The holiday inn is a 10 minute walk from the main centre of bath. The surrounding area doesn't have much. There is a great Indian restaurant across the road as well as a sainsburys and a cemetery next door. However it is clean and simple and does the job. The bus leaves across the road into the centre every 10...
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Dear Emma,
Thank you for your positive review; it pleases us to see all of our hard work is valued. As you have mentioned we are not located directly in the city centre but close enough for a short walk or bus ride, thus enabling guests to park in our on-site secure car park and not worry about driving around...
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We stayed for a weekend in January arriving on Friday evening and left on the Sunday.
The staff were excelent and could not have been more helpful
Whole hotel was very clean and kept in good repair.Our room was fine for the two of us, it had a pull out beds to make it a family room which i think...
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Dear Guest,
I would like to thank you for taking the time to review our hotel. We value all feedback to ensure consistent levels of excellent customer service. It always pleases our team to see such positive comments and I will have great pride in relaying your review to them in an upcoming team meeting.
I have passed on your...
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The location of the hotel is excellent. Very close to the roman bath. Hotel has good spacious rooms. We had parking on site and that was very convenient. Close to local amenities. Very close to city centre. Also, the rates are quite good.
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Dear Guest,
Thank you for your writing such a pleasant review following on from your stay with us at the Holiday Inn Express Bath. All feedback is essential to ensure we are delivering to best of standards.
It is pleasing to see you were able to take advantage of our secure on-site parking facilities and found them convenient and trust...
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We stayed here at New Year and found it be easily located about a mile along a straight road to the city centre, the staff were friendly and helpful, the rooms and general surroundings clean and tidy, the carpark was maybe a little too small for a hotle of this size and a £4.50 charge per car per night on...
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Dear Claire,
Thank you for commenting on your stay with us over the New Year, we value all feedback as it is essential to us that we are delivering the best possible services to our guests.
I am pleased to see you found our location to be easily accessible to the City Centre, although not situated directly in the centre...
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Stayed here for one night while seeing bath. Nice welcome when arrived and quick check in, got checked in at 11am instead of the 3pm check in which was good. Very clean reception area and in the breakfast area. Room was nice and very well cleaned, nice bed with a chose of pillows too. The hotel is situated in agreat...
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Dear Ant & Bec,
Thank you so much for such positive feedback, all our staff try their utmost to assist guests. Our guaranteed check in is not until 3pm as you have mentioned, we will check guests in earlier if we have the rooms available. We understand that most guests would like to go sight seeing as soon as possible....
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I've stayed at the Holiday Inn several times over the last 5-6 years (am actually due to stay for another 3 nights from tonight!) and have always found it to be clean and rooms of a good standard.The staff are faultless and will do anything to help you.Im a Bath born girl so go "home" usually 2-3 times a year...
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Dear Donna,
Firstly, thank you for taking the time to review our hotel following on from your numerous stays with us. I am glad we are able to accommodate you each time you came “home”. As you have commented, our staff consistently strives to keep customer service at high levels; it will be my pleasure to pass on your kind...
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