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Holiday Inn Reading - South M4, Jct.11

3.0 of 5
500 Basingstoke Road, Reading RG2 0SL, England
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Ranked #16 of 53 hotels in Reading
4.0 of 5 stars 162 Reviews
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162 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Swimming pool(5)
  • Long walk(4)
  • Reception area(3)
  • FREE parking(3)
  • Family room(3)
  • Pizza hut(3)
  • Hotel bar(3)
Traveller rating
    41
    57
    34
    23
    7
Only show reviews for Family (59) | Couples (24) | Business (51)
Date Rating
Crisp47
Wakefield, United Kingdom
Senior Reviewer
8 reviews
9 helpful votes
3 of 5 stars Reviewed 4 February 2012

A fairly typical business hotel. Rooms and public area were generally well maintained though feel a bit dated. Only exception was the bathroom, a bit shabby. Food in the restaurant was fine, and a good full buffet breakfast. Location wise just 2 mins from the m11 (but far enough to have no noise) and 5 mins from Reading town centre.... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
7 February 2012

Dear Guest, Thank you for taking the time to review your recent stay with us. I am very pleased to hear that you found the hotel to be in a convenient location, that you enjoyed the breakfast and food, and that you will return to the hotel on business in the future. I am sorry to read your comments about... More

Fourth_Monkey
Brighton, United Kingdom
Contributor
19 reviews
21 helpful votes
4 of 5 stars Reviewed 2 February 2012

Must start by saying that the staff at this hotel are really well managed. They are polite, accommodating and pull together when needed. At a busy time at breakfast I noticed the management assisting and was very impressed. However, probably outside of their control is the on costs at this hotel. Wifi is extorniate price as is breakfast and food.... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
3 February 2012

Dear Guest, Thank you for taking the time to review your recent stay with us. I was very happy to read your comments about our polite, accommodating staff, and how they worked together as a team. I am very pleased to hear that they impressed you, and I am also very proud of them. Regarding your comments about the cost... More

MERSEYGUY
Liverpool, United Kingdom
Reviewer
3 reviews
2 of 5 stars Reviewed 31 January 2012

Stayed on Sunday 29th January 2012. Could do with some maintenance. Radiator was broken and in the cold weather you felt it. Looks like a good hotel but on arrival the sports bar was closed, and the restaurant was closed. Only option was the poor bar food. They are so antiquated in their business. They charge £6 an hour for... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
2 February 2012

Dear Guest, Thank you for taking the time to review your recent stay with us. I was very sorry to learn of your experiences, and I would very much like the opportunity to be able to discuss these with you further. Please email me on reading@ihg.com with your name and contact details, and let me know the best time to... More

A_Reader01
Southampton, United Kingdom
2 reviews
4 of 5 stars Reviewed 30 January 2012

This was my second stay at this hotel and on the whole it was a good experience. The staff were friendly and were happy for me to park my car there from 9am even though I couldn't check in until later. My room, on the ground floor, was clean and had a massive bed (two singles joined together). Bathroom was... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
31 January 2012

Dear Guest, Thank you for your review on your recent stay with us. As the General Manager of the hotel, I was pleased to read your comments about our friendly staff, clean rooms, and comfortable beds! I am also pleased that you enjoyed the Jacuzzi and Sauna. Regarding the pool, please be assured that I have brought your comments about... More

AHB_LU
Lucerne, Switzerland
Senior Contributor
32 reviews
6 helpful votes
3 of 5 stars Reviewed 29 January 2012

When you arrive in the dark the first impression regarding this hotel is not bad at all. Lobby and restaurant are ok so far. You get something to eat and to drink in a more or less good atmosphere. - Just when you enter your room you are not really convinced that you did a good choice. Everything seems to... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
31 January 2012

Dear Guest, Thank you for taking the time to review your recent stay at the Holiday Inn Reading – South M4, Jct.11. I am sorry to learn that you were unhappy with your room, and I would very much like the opportunity to be able to discuss this with you in person. I would be grateful if you could email... More

Geordies_Travel
Newcastle-upon-Tyne, United Kingdom
Senior Contributor
23 reviews
26 helpful votes
3 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

Stayed here twice now over the past 2 months for a total of 5 nights. In general the hotel is fine bedroom areas quite nice. bathrooms are little tired but not too bad. Everything is clean as you would expect. The food on an evening is a bit hit and miss. I have eaten in the restaurant 4 times and... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
31 January 2012

Dear Guest, Thank you for your review on your recent experiences at our hotel. As the General Manager of the hotel, I was pleased to read your comments regarding the bedrooms and the cleanliness of the hotel. I am sorry to learn that you have found the quality of the food to be inconsistent, and I would like to assure... More

crosbycat
leicester
Contributor
11 reviews
7 helpful votes
4 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

The main asset this hotel has is the staff- from the checking in reception to the bar staff and breakfast staff- (Karan- I think) all were courteous, friendly and cheerful. room was more than adequate for a business trip- functional- but have to say- too hot, and no way of controlling the temperature. breakfast- better than I've had at other... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
31 January 2012

Dear Guest, Thank you for taking the time to review your recent stay with us. I was very pleased to read your wonderful comments about our friendly staff and breakfast, and to hear that you found our location convenient. I was sorry to learn that you found your room too hot. Should you have any problems like this in the... More

Pamela G
High Wycombe, United Kingdom
Reviewer
4 reviews
5 helpful votes
4 of 5 stars Reviewed 9 January 2012

My husband and I stayed here on Christmas night after spending the day with relations. The room was quiet and comfy but the bathroom rather small. However, as we only stayed for one night (at a very reasonable rate) it was adequate. We have used this hotel before, and feel that the decor is now rather tired and could do... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
18 January 2012

Dear Guest, Thank you for taking the time to review your recent stay with us. I was very pleased to hear that you enjoyed your stay, and in particular your comments about our efficient staff. I would also like to thank you for your comments regarding areas that you felt could be improved, and I would like to assure you... More

swanleyted
swanley
Senior Reviewer
8 reviews
11 helpful votes
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

Recently stayed here arrived tired but met withnlovely staff emma and sabina a credit to the hotel. Was upgraded which was nice no fuss extremly helpful.same two girls on duty upon departure again effortless checkout hope the gm recoginises these two assetts Breakfast good room great See you all again soon Only the usual HI complaint ...... Wifi far too... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
5 January 2012

Dear Guest, Thank you for taking the time to write a review on your recent stay with us. As the General Manager of the hotel, I was pleased to hear your positive feedback regarding the staff and service that you encountered. I would also like to thank you for your comments regarding areas that you feel could be improved. You... More

Greg R
North Carolina
Contributor
13 reviews
2 helpful votes
3 of 5 stars Reviewed 28 December 2011

I stayed 6 nights here on a last minute business trip from the states. I needed to be relatively close to our Newbury office and this location offered a 25 minute drive to the office and about a 35 minute train ride into London. The hotel felt a bit old and worn especially the common areas and outside. My room... More

Was this review helpful? Yes
HIReadingSouth, General Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review
5 January 2012

Dear Guest, Thank you for taking the time to write a review on your recent stay with us. I was very pleased to hear your positive feedback regarding the staff and service that you encountered, and that you enjoyed our Callaghan’s Pub. I would also like to thank you for your comments regarding areas that you feel could be improved,... More

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Holiday Inn Reading - South M4, Jct.11 Also Known As

  • Holiday Inn Reading
  • Reading Holiday Inn
Address: 500 Basingstoke Road, Reading RG2 0SL, England

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Holiday Inn Reading - South M4, Jct.11
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