I booked an holiday with the coach company Travelsphere, in Cardiff. On arrival at the hotel we were given a very warm welcome. Once in the room reception rang offering extra tea, coffee etc. The room was a large double room. As a single traveller I am often put into a small room. The room and bathroom were very clean.... More

I recently stayed her with my wife when we were on a business trip to Norwich. We had a nice large room which had been re-decorated and was nice and clean however the bathroom was another matter. It was very old and in desperate need of refurbishment which made it feel dirty and scruffy. On another note all the staff... More

We use the hotel when attending events at the Norfolk Showground. By no means a luxury hotel but does the job. Staff are friendly and helpful. We generally leave early morning and have breakfast as room service - no problem at all, even at stupid o'clock! Restaurant is fine for evening meals and even breakfast if you get up later... More

While visiting relatives in Norfolk we based ourselves at the Brook Hotel for three nights on a room only basis that was booked through LateRooms.com. At £40 per night it was an excellent deal. Emma on reception was friendly, efficient and dealt with us in a very professional manner at all times. We were given room 225, a lovely clean,... More

Went to this hotel as a surprise from my boyfriend to celebrate our anniversary and got it on a groupon deal with a 3 course meal, room and breakfast included. First impressions were that it was easy to get to, very nice and modern reception area. We stayed in a standard room. The staff at all times were very attentive... More

I stayed here with some friends over the Easter holidays. The hotel is very clean and tidy, the staff are also very helpful, however the majority of them are foreign which does sometimes make communicating difficult but still go over and above board for you. We ate in the restaurant both nights, the food was very nice, a nice varied... More

Stayed for one night in a premiere room, Room 226 looks like it has been refurbished, so why not do the bathroom at the same time! Bath panel was coming off,The new shower curtain had 0 rings but was put on the wrong pole, so was hard to pull across. The shower pressure was great, but the small shower head... More

Stayed here on business and pretty much wanted out before I had even got out the car. A police car had came hurtling in to the car park and the officer rushed inside, I walked into a 'gaudy' looking lobby and had to wait ages for anyone to acknowledge me waiting and when they did they just nodded at me.... More

Did not experience accomodation in this hotel as visited for a 'wake'. But on first experience I can say that the public area is clean and tidy with warm and welcoming staff who were most helpful. Food requirements well met and tea and coffee supplied 'piping hot'. Comfortable bar area for those who wanted to avail themselves of that part... More