We are now in a hotel round the corner paying double the rate for the night. We booked directly with the apartment's website weeks ago and the money was taken from our bank account. We arrived at the apartment today and were told by the housekeeper that they were full and our apartment was double booked even though I had... More

Stayed for a week over christmas break. Was extremely concerned about staying considering all the bad reviews, but took the risk because of location. We had apartment 3 which was large & warm! A few small issues... Yes they are extremely hard to contact!!!! No welcome basket, no safe, only a few locking windows (which is scary if you have... More

Stayed in Apartment 4 with family (2 teenagers) and had no problems at all. Called mobile to be let in and get keys and all was good. It has been renovated not too long ago so is pretty good but not brilliant. Some little things like missing globes, lights/power points that did not work, doors that don't quite close properly... More

we stayed in apartment 4 for a week, and , whilst i will agree that both e- mail and phone communication was poor, the apartment and the service was excellent. Ignore those bad reviews!

Having read the bad reviews, the three of us were somewhat fearful of what we would find. We stayed in Apt. 4. The location is quiet, and somewhat elegant, a block away from the Lancaster Terrace bus stop, and about half-way inbetween the Queensway and Lancaster Gate tube stations. The building itself is impressive, with beautiful stairs (and an elevator).... More

Just back from wk end stay with family of 6 (4 children). The apartment was great for our family, plenty of room boys aged12 and 16 slept comfortable in large lounge and girls in twin beds. Nice light, quiet apartment right next to Hyde Park and great location for central london. We used bus 390 from kings cross station travelling... More

After booking an apartment and then receiving an email it hadn't got through... The replies to my emails were nothing but rude... All wrote in capitals letters and never had one phone call returned. Think I have had a lucky escape

In early jan 2012 we stayed in Apartment One. The layout and size of the apartment was great. For a central London location it was very impressive. Dorothy met us on time and was very nice. Great location for Tube. Many restaurants nearby. While there are some small maintanance issues that could be addressed the overall apartment and fittings is... More

My family stayed in Lancaster Gate Hyde Part Apartments last spring. Although we enjoyed the location very much and most features about the apartment, the washing machine was defective and ruined some of our clothes. Also, we never received our deposit back in spite of 6 e-mails and 3 phone calls inquiring about it. Would not recommend the place.