this is the second visit to the Grand/club quarters in northumberland ave the location is superb..staff are very efficient we were given our room at 12! not 3pm which was great..we were visiting london for a theatre break..our room was on the 4th floor excellent facilities..spotless..if you run out of anything there are cupboards full on each landing along with... More

My boyfriend booked this hotel as we were up in London seeing The Lion King at the Lycuem Theatre so it wasn't to far away so it was a perfect location. Arrived at the hotel before we could check in so we spoke to the staff at reception and they double checked our booking and said we could leave our... More

Difficult trying to dodge the smokers outside the hotel whilst manoeuvering yourself and your bags inside - then you have to use your swipecard for the lifts and security doors whilst avoiding bashing into revellers with drinks. Its more geared up for the bar/restaurant with functions than a hotel. Probably because I stayed around Christmas but I felt like I... More

I got a great rate for the Grand at Trafalgar Square last minute by bidding on Priceline (~180 USD/night). I was a student in Rome and the Grand provided a perfect location for my friends and my visit to London. Trafalgar is extremely central and we were able to get anywhere by a short ride on the tube. We had... More

It's a really lovely hotel, but the big disappointment for us was the fact that there doesn't appear to be anyone servicing the room, e.g. bed making, changing towels etc. It's more than a little shabby considering that the final bill was £404 for two nights. It's things like this that the customer expects! More

This hotel is in a very central location giving you quick and easy access to the best museums, shows, shopping and dining in the city. Boyd's restaurant has delicious food and top level service. My request for a Manhattan cocktail brought the bartender over to my table for a detailed consultation! The exercise room has everything you need and the... More

Stayed with my wife for two nights on 9 and 10 December.The plus points:-great central location;pleasant bar staff;comfortable beds,excellent shower,and well stocked guest cupboards on landing with extra tea,coffee, bathroom toiletries etc. The negatives:-Indifferent, not particularly welcoming reception staff,who said that breakfast for two people for two nights was not included even though it was clearly marked as such and... More

This is my 2nd time staying here this year! Could not fault this hotel from the service to the bar to the room! We were given a room that was actually designed for wheelchair users I think based on the door and bathroom. It actually meant we had a lovely sized room. There is free water stations on each floor... More

I return to this hotel time after time because it puts me right in the middle of everything I could possibly need while in London. The Grand really can't be beat for location and price. I have stayed at this hotel five or six times now, and each stay has been worry free. I often arrive on a red-eye and... More