Dear Guest, Thank you for such a lovely description of the hotel, its facilities, and the service. We’re glad to know you enjoyed your stay. It looks like the first impression of the hotel wasn't that impressive. Extending the main entrance is one of our goals on the 2013 list.. We highly value our customers and their opinions. Your feedback... More

Dear Louise, Great to know you had a wonderful time staying with us. We’re glad to hear your expectations were met, both in regards to the location and the facilities the hotel provides. Thank you for choosing to stay with us and recommending us on TripAdvisor. Hope to see you soon in near future! Best wishes, Abida. More

Dear Tony, Thank you for a detailed review on your recent stay with us. Your comments and suggestions are very much valued. Our commitment to investing in the property will continue in future and hopefully the actual outside will look more welcoming on your next visit. There is a lot more to Edgware road than just cafes and shisha bars.... More

Dear Samer, Thank you for your feedback. Please note that the hotel did not take the payment twice. There was a misunderstanding which was explained to you by the reception on your arrival. The manager at Comfort Inn Edgware Road has also sent you a direct message requesting you to check with your bank. However; we appologise for the misunderstanding.... More

Dear Guest, We regret you had a bad experience before even arriving to the hotel. The problem rose due to a misunderstaing in your booking details. As you know the room was booked under your name but the credit card details were someone else’s. In this case we need a written authorisation from the card holder to charge his/her card... More

We appreciate your recommendation and it’s a pleasure to know your visit was flawless. As per the location, it's indeed a plus point for our guests as we’re situated near London’s most of the famous attractions and there are a lot of quirky restaurants on Edgware Road. The area is also famous for its variety of shops. I’m glad to... More

Sorry to read the room condition and reception service was less than satisfactory. This is very unusual for Comfort Inn Edgware Road which is a non-smoking hotel and the staff is known to be friendly. The rooms are checked on daily basis and made sure our guests don’t experience any problem on checking-in. But it seems we were not quite... More

Dear Guest, It’s always a pleasure to know your feedback, good or bad both help us to continue working to exceed your highest expectations. Guest satisfaction is our primary concern and reviews like yours encourage us to perform better day by day. It’ll be a pleasure to have you back! Best regards, Abida. More

Hi Victor Thank you for a short and sweet review! There are few choices on the breakfast menu which are not sweet since it is a continental breakfast… May be next time one of our staff members will be there to assist you and we’ll make sure you don’t miss anything on display. We are delighted that you chose to... More