We booked this wile visiting the Chelsea Flower Show. The place is appalling, damp and dingy. We were first offered a room with a shower in a cupboard, with damp stains on the ceiling and the wall. When we complained, we were offered a room in the basement. The bathroom had a frosted glass door, but the room itself had... More

i could not believe the smell was it drains ??? & i was expected to carry my case up 5 flights of stairs not good when you are 62yrs old, the tophams hotel seemed clean & breakfast was ok but we only had 1 included in a 2 night deal how odd. never had that before & ive stayed in... More

i can only agree with all the other Reviews.. dont stay here. There is no reception, no security, doors do actually not lock when you shut them, an absolute nogo. A small smelly stairway where wall paper hangs down on the ceiling leads to rooms, that yeah, actually do look like the Pictures.. only lipstick on a pig kinda way.... More

booked another hotel via Travel Republic but they booked us in for the wrong date so went to check in and was informed of THEIR error. we then rang up travel republic and they at first wanted US to pay for another hotel, when we refused as this was their error they decided to book us into this hotel (where... More

We are traveling through out Europe and this is by far our worst hotel. Staff is rude and disrespectful. The room I can touch my toes to one side and fingers to the next. I am only 5'2" so that is saying something. It's so bad it's indescribable! I wish we would have listened to the reviews and paid the... More

I should have looked at Tripadvisor before booking this hotel. I can only agree with all other reviewers. this Hotel is a disgrace. the toilet wasnt clean and there was rubbish in the bathroom bin. the coffeemilk was empty but still left on the tray and there was dust everywhere. Thesmall mirrow in the bathroom was hanging off the wall,... More

If you are going to stay consider calling a police station and asking for a cell. The services will be better, staff friendlier and the policies better! This hotel is not worthy of the name - pay attention to what people have written and stay elsewhere.

Absolutely disgusting. Filthy. I do not have words to describe how bad this room was , or the smell of the whole building. I would never have imagined that health and safety in the UK would allow this room to be let.

This is my first ever feedback given online, but the experience I had in this hotel just cannot be left unshared! They say 3 star, I would give it 1 star! it's dirty, it's tiny, it's awful! I went there with a friend on business, and we shared one room. First room they wanted to assign us to, didn't even... More