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DoubleTree by Hilton Hotel London - Chelsea

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Traveller (385)
Room & Suite (238)
Dining (65)
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About

#156 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Boasting a fantastic location at the acclaimed Imperial Wharf, DoubleTree by Hilton Hotel London - Chelsea is an ideal base in the heart of the prestigious area of Chelsea. From our hotel, guests can explore the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour; watch a Premiership football match at the Chelsea and Fulham Football Clubs or visit some of London's most popular attractions. The hotel is located a one minute walk from Imperial Wharf station on the London Overground.. We have recently added to our offering with the introduction of Cré, our new cocktail bar and coffee lounge. The Ethos of Cré represents our love for nature, respect for the planet and a celebration of togetherness. The name (Irish for earth) is drawn from our planet and what it gives us, including natural resources. Grounded by a promise of carefully sourced, fresh British inspired small dishes and lovingly crafted cocktails for social get togethers
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
24-hour security
Baggage storage
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Concierge
Newspaper
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, French, Spanish, Italian
2,305Reviews131Q+A100Room tips

Reviews
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Paul F wrote a review Yesterday
2 contributions2 helpful votes
First time in London ! The hotel was amazing ! Neha,front desk was amazing and helpful . She is the reason I would stay here again! The Cre had amazing drinks and food . Please stay here you will not regret it ! Also the hotel was extremely clean, that I apperiacte the most !
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Natalia F wrote a review Jul 2023
Chernivtsi, Ukraine2 contributions4 helpful votes
Hotel's Favourite
Stayed here this weekend and was astonished by the lobby of the hotel - it looked so amazing, beautiful decoration of the walls, showing ancient pictures of London, I recognised Chelsea Flower Show and St. Paul’s cathedral, St.James’s Park and Kew Gardens that are located in the area so close to the hotel! I was very impressed by the lobby of the hotel, a pleasant atmosphere with an updated interior, as well as fresh flowers bouquet at the reception - everything creates the atmosphere of comfort and home. We were pleasantly surprised by the reception staff - they carefully offered their help, quickly and successfully checked us in, in general Bani made a positive impression during check-in - she told us the information we were interested in, professionally conducted the check-in, was polite and proactive. The room was spotlessly clean, the staff of the housekeeping department was at the highest level!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anthony Barrett, General Manager at DoubleTree by Hilton Hotel London - Chelsea
Responded 5 Jul 2023
Dear Natalia F, Thank you ever so much for taking the time to post on your review - great to hear that you had such a wonderful stay with us and that you loved our lobby so much - we have just completed a refresh of the reception so great to hear that you were so impressed with it. Great to also hear that Bani was so helpful - she will be delighted to hear that she made such a positive and lasting impression. We hope to see you back with us when you are next back in the area. Kindest regards Anthony Barrett General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marcus C wrote a review 15 Mar
2 contributions
+1
The service that Aryana provided was amazing and she was very knowledgeable very attentive and made the dining experience grate. She looked professional and looks like she's ready for the next step in her career. The food tastes great the drinks were amazing as well. We are from you Colorado in the USA and it was very nice to come here and get great service.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Come here to eat
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 2 days ago
Thank for for sharing your kind words about Aryana and the service received. Also great that you enjoyed your food and drinks, we have recently updated our menu and we are pleased that this is well received from our guests. We hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dreamer61333119451 wrote a review 15 Mar
1 contribution
Staff are amazing and breakfast has delicious food. Shout out to the breakfast crew especially Nishani for being so wonderful and another shoutout to Soko, the mixologist from Cre Creative Bar. Soko is one of the coolest and friendliest staff I've met in all my travels. All the staff we have interacted with here have been amazing 😀. This is an amazing hotel with a great atmosphere and close to everything. Highly recommend 👌🏾
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 2 days ago
Thank you for taking the time to share your 5 star review. Great to understand you enjoyed both of our Food and Beverage offerings from breakfast and bar and that the team were able to make an impression. I look forward to sharing this feedback with them and we hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mars M wrote a review 10 Mar
1 contribution
Was only in for drinks. Wasn't sure what to get, but our bartender suggested an awesome drink. Nice ambience, music and overall feel. Really appreciated having a great conversation with our bartender, Ariana! Definitely a highlight of the night.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 2 days ago
Thank you for taking the time to share your 5 star review. It is great to understand that Aryana was able to make it a memorable experience and that you got to enjoy one of her speciality drinks. Hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura S wrote a review 9 Mar
1 contribution
Aryana was an amazing server/bartender, she made my experience so great. She was very attentive, always checking in with our table, and even suggesting/creating custom drinks for us. We already agreed before the night ended that we will be returning the next night just for her! She is the best, absolutely loved our experience because of her!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 2 days ago
It is really great to read that you would return to our Cre bar because of Aryana. This is such a great thing to read, and I am sure she will be touched by your feedback. Hope you enjoyed your next visit and hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kendall W wrote a review 9 Mar
1 contribution
My friends and I went to the hotel bar tonight after going to a local restaurant who no longer was serving food when we had arrived. When we arrived back at the hotel we went to the bar. Aryana told us the kitchen had closed, but she would double check to see if the chef would still make us food. She was able to put our food in, saving us from a night of hunger. Besides her amazing dinner save, she was an amazing bartender. She had a great attitude, suggested a wonderful martini, and shared laughs with us. My friends and I will definitely be coming back to the hotel bar tomorrow night and future nights just to see Aryana!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 2 days ago
This is a really great review to read. Really pleased that Aryana was able to go the extra mile, save the day and make it a memorable experience. Thank you for taking the time to share this story.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wander19596717107 wrote a review 9 Mar
1 contribution
Aryana was our server and she was absolutely amazing. Made sure we had food orders to the kitchen in time and even was able to give great recommendations for drinks. Her bubbly personality will definitely make you want to come back, we have already came back twice to see her!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 2 days ago
Thank you for taking the time to share your experience from our Cre bar. Really pleased that Aryana made a lasting impression and has made it a regular place for you to want to visit. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Colin P wrote a review 7 Mar
1 contribution
Always a warm welcome. Well run hotel. Stayed many times now and received consistently good service. Relatively recent refurb is big improvement. Breakfast is decent. Rooms are quiet. Jami at reception particularly helpful. The managers remember returning guests. Always nice to receive a smile after a long journey
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 2 days ago
Thank you for your 5 star review. Great to see that as a regular guest that you have recognised and commented on a consistent level of service, this means a lot. Appreciate your kind words about Jami which he will be delighted to receive. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alejandra D wrote a review 7 Mar
8 contributions3 helpful votes
A few minutes walk to the train station Imperial Wharf. Across the street is a Tesco Express (convenience store). Upon check in, Soliman was welcoming and friendly which was a relief since we were tired from our long flight. We arrived early but were still able to check us in at no additional cost which was much appreciated. Our room had a large red stain on the carpet the size of a grapefruit. I called downstairs to ensure they were aware of this pre-existing damage and wouldn't charge us for it but they misunderstood me and sent housekeeping to clean it. The lady did her best to get it out but at the same time I'm kind of unsure of why an attempt wasn't made to clean it as part of the room turnover. Sometimes housekeeping wouldn't give us additional towels to replace the ones taken. Other times the coffee wasn't replenished. Soliman did a good job at explaining to us how breakfast worked. If you bought it in advance like the day before then there was a discount of a few euros vs buying the morning of. Breakfast was a buffet 18 euros (pre-paid) - decent with eggs, baked beans, bacon and potatoes. They had a variety of pastries and croissants. They had a pancake maker but seemed to brake and was no longer working. They have a restaurant/bar inside the hotel as well separate from the breakfast area. We went there a few times for dinner and drinks. The guys working the restaurant were usually just 2 guys and they were spread thin so service was slowww but they were friendly. On Christmas Eve and Christmas Day they had a Christmas dinner menu which was 2 or 3 courses - same menu both days. The wings were very good. The main Christmas meal was a bit dry on the turkey but filling. Our last evening there, we decided to have a last drink. This is where things went south. We went to bar to try to order some drinks and a couple appetizers, and I say 'try' because we didn't succeed. We sat AT THE BAR, and the bartender Ariyana blatantly ignored us and even walked by us with zero acknowledgement. Just a stare and then looked away. So she DID see us. She looked pissed off too. Not the face you want to see on a bartender. We had never seen her there before during our entire stay. We sat at the bar for a bit longer and figured well if we go to our table, then they'll come to us and take our order. Waited some more at our table, and no one was acknowledging us. Finally we went back up to the bar and got someone's attention. We asked the guy (also new to us) if they were still taking food orders and he turned to Ariyana to ask "is the kitchen still opened?" and she rudely replied with an attitude, "the kitchen is now closed". It was a few minutes before 10pm and they closed the kitchen at 10. i said "well if you hadn't ignored us, we could've gotten our our order in". We didn't miss the opportunity to let Ariyana know that we didn't appreciate her attitude and how she ignored us. She pretended like she didn't know what we were talking about. It's a small-ish bar so how are you going to miss people sitting at your bar. She continued to argue with us and still wasn't apologizing or acknowledging her attitude. It wasn't only me that noticed. My mother and sister noticed this as well when we were first up at the bar. Someone else made our drinks but we had no food. We had snacks in our room so we went to get that and brought it down to the bar. My sister booked our stay here for 4 adults/2 rooms and wrote the manager, Mr. Taleb to let him know about our poor experience with Ariyana. It took some time to hear from him (more than a week), but he did reply. His response could've been better in my opinion and could've offered us something to make this experience better. A compensation of some sort, comped drinks for that evening would've left us with a better impression of this place but seems the manager doesn't really care about true customer service like in the U.S. I probably wouldn't stay here again if given the option.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig McNair, Other at DoubleTree by Hilton Hotel London - Chelsea
Responded 1 week ago
Thank you for taking the time to share your experience in such detail, and you constructive feedback. It is with genuine regret to understand that your experience is not in keeping with the usual high standards that we always strive for. I would like the opportunity to apologise and discuss in further detail directly. May I kindly ask that you email to reservations@dtchelsea.com and address the email to Craig and I will respond personally to you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€139 - €234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jurys inn chelsea hotel london, jurys hotel chelsea, jurys hotel london
FORMERLY KNOWN AS
Jurys Inn London Chelsea
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
172
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL LONDON - CHELSEA - UPDATED 2024 Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Hotel London - Chelsea
Which popular attractions are close to DoubleTree by Hilton Hotel London - Chelsea?
Nearby attractions include Gambado (0.04 km), Design Centre (0.4 km), and Queen's Market (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Hotel London - Chelsea?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel London - Chelsea?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at DoubleTree by Hilton Hotel London - Chelsea?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel London - Chelsea?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel London - Chelsea?
Conveniently located restaurants include Lots Road Pub and Dining Room, Yamal Alsham, and Waterside Bar & Restaurant.
Are any cleaning services offered at DoubleTree by Hilton Hotel London - Chelsea?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel London - Chelsea?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to DoubleTree by Hilton Hotel London - Chelsea?
Many travellers enjoy visiting Houses of Parliament (4.9 km), Churchill War Rooms (4.9 km), and Westminster Abbey (4.8 km).
Is DoubleTree by Hilton Hotel London - Chelsea accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.