We stayed here because we wanted stay close to Paddington but it was a bad choice - the room was downstairs and across the street ! The cleaning was ok and the staff was helpful. The room was so tiny !

I checked in on 23 Oct 2012 and checked out on 31 Oct. The room was very dark and small. The public area was very small. The hotel has one elevator which is not enough. However, the location was very good and close to the underground station and train station. Also, the room was well equiped and clean. It needed... More

On arrival was greeted by a friendly receptionist, however I had booked 2 queen rooms with a fridge/kitchenette, and they tried to give me 2 basic rooms. When I protested I was given the correct rooms with no problem. Room was comfortable, albeit very small with only an 8 inch gap between the wall and end of the bed. Bathroom... More

When we arrived at the hotel we were greeted by 2 very friendly staff. We had a double club room. The room was very nice. We had tea, coffee and biscuits and chocolates. There was also a wide range of toiletries in the bathroom. The room was really nice. The bed was so comfortable. The bathroom was small but also... More

As a shot in the dark booking a reasonable priced room in central London I was already anxious. On arrival, check-in was easy and as a solo traveller I had a small room which was perfect for me. I was clean, modern and everything that was required. Lots of small touches that were catered for. My only negative was the... More

I spent one night at this hotel and was very pleased with it. I had booked a two twins room and was upgraded to a Club room. The room was clean, nicely appointed, the decor was contemporary, the bedding was new and the bed was very comfortable. The room overlooked a nice garden and was very quiet. It had a... More

When arriving to check in at the hotel I was told the room wasn't ready at present to which I agreed to go back later , when they gave me my two room keys i went and looked at the rooms , I had booked a double room which was small but tidy , however I had to walk through... More

Stayed at the Best Western for one night earlier this month. After reading the mixed reviews I decided to email reception and ask for room with natural light, no luck. Taken to the building opposite to the smallest rooom i have ever seen! I did not book the cheapest in the hope of getting a decet room, waste of time.... More

Hard to believe this is a 4 star hotel! We stayed here for 2 nights and were given the smallest double I have ever seen. Barely room to walk around the bed and not properly cleaned. Hardly any light, accused by staff of smoking in the room (we don't smoke!), unfriendly receptionists and overpriced. Just about sums it up! For... More