Novotel London ExCeL (London) - Hotel Reviews

Address: 7 Western Gateway, London E16 1AA, England

Phone Number:

Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London

Amenities:

Bar/Lounge Business Centre Fitness Centre Children Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access

Hotel Style:

#97 Best Value Hotels in London

#170 Luxury Hotels in London

#195 Business Hotels in London

#209 Family Hotels in London

Price Range: €€

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Cheap Tickets, ACCOR, Agoda, Olotels, Otel, Priceline, Venere, Tingo and HotelsClick so you can book your Novotel London ExCeL reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:: Novotel London Excel Hotel; Novotel London Excel Hotel London; Accor London Excel; Novotel London; London Novotel; Novotel London ExCeL

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764 reviews from our community

See which rooms travellers prefer - 66 traveller tips

Stephen T

Cork, Ireland

Contributor

11 reviews

9 hotel reviews

Reviews in 10 cities

11 helpful votes

“Great Location for Events in ExCel arena”

Reviewed 17 May 2013 NEW

Stayed here for a night while attending a conference in the ExCel Centre. It's a great location for events in the ExCel arena as it's a 2min walk away. There was a great selection for breakfast, however, there is no free Wifi in the hotel.

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Syn308

Tjøme, Vestfold, Norway

1 review

“Excellent”

Reviewed 16 May 2013 NEW

Nice hotel close to the excel center. Nicely interior nice lounge. Excellent quality service at the front desk of Raz. He did the little extras that made the stay perfect. Thank you, I will come back!

Was this review helpful? Yes

Ddraig

Ruthin, United Kingdom

Senior Contributor

22 reviews

10 hotel reviews

Reviews in 11 cities

39 helpful votes

“Really impressive”

Reviewed 15 May 2013 NEW

This hotel feels a cut above many others in the excel area - at least in the same price range. The staff are professional, the decor and cleanliness outstanding and the room spacious, well equipped and comfortable. Food is of a good quality and not badly priced. I remain bemused why hotels charge for wifi but Novotel does - penny... More

See 10 more reviews by Ddraig for London

Dear reviewer, It was a pleasure to read your positive comments relating to your stay at Novotel London ExCeL. I am very satisfied to read that you enjoyed our comfortable rooms, our food and found our staff professional. Regarding Internet, you will be happy to know that from July this year, we will offer complimentary Wi-Fi to our guests as... More

ianedmunds

Plymouth, United Kingdom

Top Contributor

72 reviews

43 hotel reviews

Reviews in 38 cities

50 helpful votes

“Convenient and comfortable”

Reviewed 14 May 2013 NEW via mobile

Stayed here for a night before s conference at the ExCel centre. The location is next to the ExCel centre and only a few minutes from the DLR with most of the walk being under cover (in case of bad weather!). The surrounding area has a few restaurants but is otherwise fairly sterile and lacks any real character. The hotel... More

See 20 more reviews by ianedmunds for London

Dear guest, Thank you for your review regarding your stay at Novotel London ExCeL. It was with pleasure that I read you enjoyed your stay with us and was particularly thrilled to see that you found our Reception and breakfast service efficient. We look forward to welcoming you back on your next visit to the ExCeL centre. With best regards,... More

Michael K

Ashford, England, United Kingdom

15 reviews

6 hotel reviews

Reviews in 9 cities

10 helpful votes

“Excellent hotel, clean, comfortable and excellently located.”

Reviewed 9 May 2013

I found this hotel to be perfectly located, close to the DLR and now with good links via the Emirates cable car to the O2 arena. The layout of the hotel is good and the rooms are clean, modern and comfortable. Both myself and my girlfriend found this to be the best hotel around and we would happily stay there... More

See 3 more reviews by Michael K for London

Dear guest, Thank you very much for your five star rating and your fantastic review following your stay at Novotel London ExCeL. I was really pleased to read that you found our hotel to be the best in the area and that you would happily stay again. Hoping to welcome you back very soon, I remain with best regards. Daniel... More

MsUrk91

Reviewer

3 reviews

Reviews in 3 cities

“Brilliant!”

We stayed at this hotel on the 5th of May, as we were attending the Beyonce concert across the River at the O2. The location is incredible- moments away from the tube station and the Emirates Air Line, which took us almost directly to the Arena. We were staying in room 925, a suite on the top floor, and it... More

Dear reviewer, We would like to thank you very much for taking the time to write a review here online following your stay at Novotel London ExCeL. It was a great pleasure to see that you enjoyed the location and also our Executive Suite 925 which has been newly refurbished to the new Novotel standard. I do understand your slight... More

simonp820

Newcastle-under-Lyme, United Kingdom

142 reviews

96 hotel reviews

Reviews in 92 cities

212 helpful votes

“There are other, much nicer, hotels in the vicinity”

Mistakingly booked here again not remembering I'd previously stayed and not enjoyed it! Hotel is located right next to the ExCeL (which was great) and is in a lovely little area next to the river. My 'deluxe' room was very much not 'deluxe' and with no air conditioning was simply unbearable to sleep in. TV service was a bit 'out-of-date'... More

See 24 more reviews by simonp820 for London

simonp820 has 1 more review of Novotel London ExCeL

“Average - certainly better out there”

Reviewed 15 July 2011

Thank you for taking the time to share your feedback on tripadvisor.com I am pleased to see that you rated our location, cleanliness and service with 4 stars. We take all customer feedback seriously and regret that we did not meet your expectations. I am disappointed hear that you did not enjoy your stay, as many of the comments on... More

markeleics

Leicester

2 reviews

“Fantastic hotel situated in the heart of the docklands”

Reviewed 7 May 2013 via mobile

I booked this hotel through lastminute as a secret hotel. I got a real good deal. We wanted the location as we were going to the O2 to see Beyonce. She was fab!!! We got to the hotel by about 11:30am, just wanting to drop our bags off, but we was able to check in at this time which was... More

Thank you for your fantastic five star review following your stay with us. It gave me great pleasure to read your comments about our helpful and friendly reception team. I am glad that you could try the Emirates cable car as it is just around the corner of our property and is a fun alternative way to go to the... More

PandW_13

St Neots, United Kingdom

“Perfect location for Excel”

Reviewed 7 May 2013

We chose this hotel to be near the Excel and we couldn't have been closer. It was also close to the cable car across the Thames and city airport. There is a DLR station within walking distance great for the O2 but getting to the West End requires 2 or 3 changes. The staff were helpful and there was a... More

Dear reviewer, It was a pleasure to read your positive feedbacks following your stay with us. I am particularly thrilled with your comment regarding our helpful staff and look forward to welcoming you on your next visit to the Docklands area. Kind regards, Daniel Batista Operations Manager Novotel London ExCeL More

mahoodington

Reviews in 2 cities

5 helpful votes

“Such a shame”

I was expecting this hotel to be fantastic. But when we arrived at about 2.30 we were first told our room was not ready, even though check in is at 2... Then it took a further 15 minutes to check us in. The man behind the counter was very rude and spoke to us as if we were children. As... More

Dear reviewer, Thank you very much for taking the time to share your experience here on tripadvisor. I was sorry to read that your stay was not up to your expectations. Please accept our sincere apologies for the shortfalls in the service you experienced. I hope you reported the issue regarding your room to our Reception Team and that they... More

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Novotel London ExCeL Hotel Reviews, London

Novotel London ExCeL

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