We thought the hotel was very clean even if the carpet was a bit frayed. Hotel room was perfect and bathroom was new. Very clean and fresh. Great base for the city of London. Staff were good and very pleasant and nothing was too much trouble. Food was great in the restaurant and very good value. We had two hours... More

My wife used the spa, this being her 3rd time there, but on her last visit she wanted to steam room, but there was problems with the steam being the same temperature while we used it. My wife complained but they would not reduce the price want they paid even though she told them many times throughout the session. The... More

Ignore the negative comments, it is a really nice hotel, you can not please to everyone! My first impression was very helpful staff. Nice restaurant very authentic decoration (Turkish- Kyrgyz) delicious choices of meals (even the fussy eater finds something to enjoy), and there are authentic seating, low carpeted as well as normal tables. We preferred to sit down at... More

Expected things to be different.... However Staff so friendly and helpfull with parking and making sure I was looked after thanks very much. Small Maintenance needed in the rooms but ok. They need to advertise to there guests better the restaurant and facilities as I was unaware. Nothing in the room. Breakfast :- No Orange Juice and no Bacon on... More

This could be a reasonable budget hotel with a bit of remedial work. Our room was on the top floor (3 floors up) at the front of the hotel, overlooking Camberwell Road. The stairs are very steep and narrow with no handrails so would not suit everyone. The room, though minimalist, was not bad but suffered from traffic noise and... More

We booked a spa visit here through a third party acting for the hotel spa. The deal was supposed to include ''use of the steam room, hammam experience, hot towel wrapping, refreshments and tea ceremony'' When we arrived, we were told the deal included use of the steam room only. Nothing else. The hammam experience which is a full body... More

A same hotel a little hard to find if not from the area, But when we did check in the main area of the hotel was lovely, we had a lovely time relaxing in the spa, after along day traveling it amazing the two of us had the spa to are selfs as was the last booking of the day,... More

I am easily pleased so this rating is especially bad. Shower didn't work, dried in blood stain on linen, smell from drains, continental breakfast was literally corn flakes and half a diced apple, constant stream of people outside room, really noisy room beside restaurant, they wouldn't allow us change room, the crowning glory was two non paying guests from the... More

As I write this from my lumpy bed, with I'll fitting linen and a poor quality duvet, I am playing the game 'guess the carpet stain'. When I found the room in the gods the window was wide open, and it was soon apparent why. Having had a shower earlier, which was a good powerful one, the stench of drain... More