I travel all over the world for my job on an almost weekly basis and this is the best hotel I have stayed in for a long time that just gets EVERYTHING right! The most amazing bed I've slept in, beautiful decor, outstanding service, huge rooms, and a great location. I'll be back.
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I stayed at this property on a business trip for 2 nights and had a very good experience. The room was beautiful and comfortable with all the 5-star amenities you would expect. Location is excellent - - right by Trafalgar square. Staff was very attentive and quick to any needs. "Balcon" restaurant is fantastic. Internet in room is free for...
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Indeed our central location is extremely convenient for both leisure and professional purposes.
Besides this advantage, our master trump is our high standards of service and I am most pleased and thankful for you pointing this out in your positive feedback.
Our restaurant, The Balcon, as well as the St James Bar are pure gems specially after their refurbishment.
As...
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I traveled with my husband overseas, and we planned on splurging and going all out. We were not disappointed! If you can afford it, I highly recommend St. James. It is everything you could ask for and more.
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It is exactly what we love to do: pamper all of our guests. We genuinely interact with them and they can feel we truly go out of our way to have them spend a magnifique time at Sofitel London St James.
I then look forward to welcoming you back.
Kind regards,
Denis Dupart
General Manager
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This is beautiful hotel in a wonderful old building. It is very well run, the staff are extremely helpful. We came as part of a large business group, and they organised a special check in for us which was very efficient. The public areas are very attractive and well decorated. The rooms are a very good size, especially for London,...
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Our daily aim is to indulge our guests. I am glad that we have delivered to you a smooth and enjoyable stay.
All the Food & Beverage members and I were most pleased to hear that you have liked the St James Bar & our restaurant The Balcon as the refurbishment of those areas meant a lot to us.
I...
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From the second we came in to the hotel, we were met with a nice relaxed atmosphere and a feeling, that the staff would do everything to make our stay in London as pleasant as possible. The new restaurant was very interesting and the staff of the bar was great. The only problem we had were, that the beds was...
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We genuinely go out of our ways to make our guests stays as enjoyable as possible. We do not do it because we have to but because we love to do it. This makes a huge difference in our interaction with guests.
I can tell that Sofitel Luxury Hotels has once again achieved its goal with MyBed: a unique bed...
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Stayed for 3 nights to visit the Leonardo exhibition.
Hotel is beautiful, check in was great, we sat, were given a drink and all was brought to us, then a tour of the hotel.
Room was nice, if a little small, bed amazing, so comfy!, lovely linens and cosmetics in bathroom, my only criticism is that there was a dearth...
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I thank you for your praise regarding Sofitel London St James. The title of your very positive feedback sums up the advantages of the hotel and I thank you for that.
I am really glad that we have achieved your expectations in terms of high standards of service.
Upon your next visit we will gladly take you to the So-SPA...
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This place was fantastic I only wish I could give it seven stars
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You really made my day! Thank you! I couldn't be happier to hear your praise regarding Sofitel London St James.
I then look forward to your next visit in our fantastic place.
Best regards,
Denis Dupart
General Manager
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No big surprises just Sofitel expectations met in a city where expectations sadly need to be lowered at times. Staff friendly and helpful. Room and bathroom could use an upgrade but that's only because I tend to stay in newer hotels.
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I am really proud of all Sofitel London St James team members as we have met your high expectations in terms of standard of service. Indeed our everyday aim is to indulge all of our guests.
I look forward to your next visit.
With my best regards,
Denis Dupart
General Manager
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Quite frankly hard to find a negative to this hotel. We stayed for a weekend and enjoyed the proximity to Piccadilly Circus and Covent Garden. Only a 15min walk to the theater area. Amazingly peaceful and quiet considering the area. We've stayed in other Sofitel hotels around the world, but this has got to be my favorite one so far....
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I am truly proud of Sofitel London St James being your favorite Sofitel hotel worlwide. Yet each and every Sofitel hotel has its own charm.
Our everyday aim is to provide an enjoyable and memorable experience to all guests. I am so glad we have fulfilled your expectations. Our Guest satisfaction being our utmost reward.
Regarding the plug in the...
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