My first time at the Rubens and I was immediately struck by how helpful the staff were. The room, although not huge, was beautifully clean and all fabrics and finishes really well maintained. The bed was extremely comfortable - all in all a really pleasant stay. More

We found the hotel to be very comfortable and the staff excellent, helpful and polite. We had a double room and which was a good size with a very large, comfortable bed. The bathroom was modern with a great shower. Location is good, very near Buckingham Palace and Victoria Station and within walking distance (15-20 mins) of Big Ben and... More

We have been regular visitors to this Hotel over the past 25 years and on each occasion we have received excellent friendly service, great food and comfortable accomodation. We visited recently just for one night on our way to Gatwick and as usual nothing was too much trouble for the staff. We were given a lovely quiet room as requested... More

I have stayed in this hotel on two occasions during the last 6 months, once in October 2011 and then again in December 2011. Both were on business and as a single female traveller. I have to say I love this hotel and it will always be my first choice when staying in Victoria. My first stay was for 2... More

Great nice hotel. Good nice staff & helpful. The rooms were incredibly small. I had a briefcase & one medium bag 40 pounds. The room had no where to put my luggage I had to use bathroom space. I had a hard time even figuring out how the got the bed in the room it was soo small. Must admit... More

The service at the Red Carnation hotels is above and beyond any other brand that I've stayed at. My room was sumptuous and the bed was extremely comfy. There's little touches everywhere, for example my turndown service included the addition of some "sleep spray" for my pillow! The food was delicious and overall my stay was well worth the money... More

We have stayed at the Rubens on 4 occasions now and it is our favourite hotel. It has a lovely old glamour which is especially lovely at Christmas. The location is so handy (very near Victoria) and the staff are so helpful. We got engaged there this Christmas and the staff there were wonderful and made the whole thing so... More

Me and my mom had the pleasure of spending two night at the beautiful Rubens at the Palace, not only the convenient location makes it attractive to all but the exceptional service of all is what really makes you feel like royalty. It was my mom's first time in London and thanks to all personnel that we came in touch... More

Had an enjoyable stay: room comfortable and quiet, staff friendly, hotel well situated. More