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All 1,077 London hotels

The Marble Arch by Montcalm

5.0 of 5
31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
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The Marble Arch by Montcalm
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68%
Ranked #362 of 1,077 hotels in London
Most recent review
4 of 5 stars Reviewed 19 June 2013
Vivian077 North Vancouver
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160 reviews from our community

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Traveller rating
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Date Rating
North Vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 June 2013 NEW

The Montcalm hotel is lovely. The lobby is tasteful and appealing. The staff are attentive and welcoming. The rooms are updated, clean and comfortable. We had a problem with: the bar fridges - 3 did not work, the TV did not work, the plug ins did ins did not work room 516 - they said it must be an electrical... More

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Yate, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 18 June 2013 NEW

We were meant to stay in another hotel but due to a broken boiler got moved here The staff were very helpful and friendly The room was clean and tidy and a great shower although with so many jets and nozzles took us a few minutes to work out We had a good nights sleep in the comfortable bed You... More

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Buenos Aires, Argentina
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

every time i travel to london it is quite dificult to find a good hotel, well located, good price, nce room. well, this one was the one! just take in mind there's no room service, just breakfast and they have 2 buildings so you may have to walk one block. all the rest was fantastic

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marblearch26, Front Office Supervisor at The Marble Arch by Montcalm, responded to this review
16 June 2013

Dear Guest, Thank you for your feedback. We appreciate your comments; we take our guest feedback as paramount to our success and work on them as far as possible. I have shared your valued feedback with my colleagues. We look forward to welcoming you back. Thanks Kind Regards, Hiral Thanawala More

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

Montcalm is everything you would want from a hotel. The location around the corner from Marble Arch and Hyde Park but in a quiet side street, Easy walking distance to Oxford st etc and other points if interest, The decor is fabulous, old building on the outside, great cutting edge decor on the inside. Attention to detail is evident including... More

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See 3 more reviews by Rubarbara47 for London
marblearch26, Front Office Supervisor at The Marble Arch by Montcalm, responded to this review
16 June 2013

Dear Rubarbara47, Thank you for your feedback. We appreciate your comments and we take our guest feedback as paramount to our success and work on them as far as possible. I have shared your valuable feedback with my team members. We do look forward to welcoming you back in the near future. Please feel free to contact us for any... More

1 review
4 of 5 stars Reviewed 12 June 2013

Great location!!! clean & staff are friendly,rooms were a bit too small +Coffee Machine & tea, disappointed with dining room service Enough room for a double bed with no room left over expensive by comparison to other places

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marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
13 June 2013

Dear Maha A, Thank you for staying at The Marble Arch by Montcalm. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valuable feedback with my team members. We do look forward to welcoming you back in the near future. Please feel free to contact... More

Canada
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 June 2013

Good location and an interesting building. Room was typically London small but clean and while an OK price by London standards, expensive by comparison to other places. Staff friendly, spa was not bad. If you have a bit of time on your hands I would strongly recommend a look at the Wallace Collection, just a short walk away http://www.wallacecollection.org

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marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
10 June 2013

Dear Theitodds, Thank you for staying at The Marble Arch by Montcalm. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valuable feedback with my team members. We do look forward to welcoming you back in the near future. Please feel free to contact us... More

New York City, New York
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 28 May 2013

Great location, place looks beautiful. I was led to my room in the "spa level" ( which most people also call "the basement..."). Room pretty small. So I pay 280 GBP for a small space in the basement ? Bathroom is nice, amenities (American charger, tea & coffee) are nice, but room service menu is completely uninspiring. Biggest problem is... More

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See 2 more reviews by Oliver J for London
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
5 June 2013

Dear Oliver J, Dear Thank you for your feedback. We appreciate your comments and we take our guest feedback as paramount to our success and work on them as far as possible. Please accept my apologies for the inconvenience caused during your stay with us. I hope you’ll give us a second change to make it up to you. We... More

Montreal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 27 May 2013 via mobile

The location is very good. However, rooms at this property can be extremely small. While the property is clean and the rooms well appointed the size of two rooms I stayed in were astonishingly small even by European standards. Enough room for a double bed with no room left over - to the point where it would be difficult for... More

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marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
5 June 2013

Dear Guest, Thank you for staying at The Marble Arch by Montcalm. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valuable feedback with my team members. We do look forward to welcoming you back in the near future. Please feel free to contact us... More

Oslo
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 26 May 2013

We didn't book this hotel, but got transferred because of some trouble with our first hotel. We were told we were lucky, since this was a 5 star hotel, with free breakfast and great location. I agree about the location - 3 minutes to walk to Hyde Park and the start of Oxford Street. Not a lot of restaurants close... More

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See 4 more reviews by TBTr for London
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
29 May 2013

Dear TBTr, Thank you for your feedback. We appreciate your comments; we take our guest feedback as paramount to our success and work on them as far as possible. Please accept my apologies for the inconvenience caused during your stay with us. If we were informed that you didn't like the room, we would happily move you. I hope we... More

Athens, Greece
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 21 May 2013

Nice, clean,and nicely designed room, but not very spacious. Amenities such as coffee and tea in room are always nice! Great location for shopping! Helpfull staff. Watch out if you are paying by an other currency with a debit card, the rate they charge is very high. Ask them to charge you in pounds. The only bad thing in the... More

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See 2 more reviews by erietta for London
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
29 May 2013

Dear Erietta, Thank you for your feedback. We appreciate your comments and I am happy to know that you like the hotel and the staff who work here. Unfortunately we can not do much about the size of the room. We look forward to welcoming you back. Thanks Kind Regards Adela Drencenyova Duty Manager More

 
 
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Additional Information about The Marble Arch by Montcalm

Also Known As:
The Marble Arch By Montcalm Hotel London
The Marble Arch By Montcalm Hotel
Palace Hotel London
The Marble Arch By Montcalm London
Address: 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#223 Luxury Hotels in London
Price Range: €€€€
Hotel Class:5 star (5*)
Reservation Options:
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