Stayed at The Cumberland just off Oxford Street in January when we visited the Boat Show in Excel. Excellent location for all Central London as Marble Arch tube station is just a minutes walk away. Fabulous minimalist reception area with good service. Room was in separate building next door but this was an advantage as the rooms were newly refurbished... More

Myself and three friends have just came back from London today and we stayed here for three nights in executive rooms.The staff were very friendly each and everyone of them, the breakfast was lovely and plenty off it. Room service was also great, at no time was anybody rude or anything else. Also pay the extra for the executive rooms... More

Rooms small and tacky. Can't believe they paid someone to come up with the design. The lobby is large and empty. Staff unwelcoming. We didn't mind paying for wi-fi except that it only worked in one area of the room. The first room we were allocated had a broken tv and heating system. We changed immediately and were upgraded. The... More

Despite its grand entrance, the Cumberland Hotel is anything but. The service is very poor - it took us about 20mins to get checked in, with 10mins of that actually spent verifying cards and answering questions at the desk to a very clueless and abrupt receptionist. The concierge desk was also a nightmare, with the on-duty assistant getting physically angry... More

I normally stay at The Hilton Met on Edgeware Road and it's to a lot higher standard than this. Rooms are dated, clean but need refreshing as look dated and run down. Service is good and staff are friendly but quaility of rooms is low! Location, 30 seconds walk to Marble Arch tube station. More

I've read the mixed reviews. This is the second time I've stayed here and I find it hard to fault. The rooms are clean, comfortable and modern. Check in and check out was quick and organised. The only negative I could find was the service in the Kua bar, as it took 5-10mins to get served. It looked like there... More

Comfortable hotel that sits right in the centre of everything you need in London. Based right opposite Marble Arch itself you would expect it to be noisy but as it is just off the main thoroughfare, this cuts down a lot on the noise. The tube station is only a few steps away and all the shops of the West... More

I stayed in this hotel for 3 nights. First of all the location is amazing.It's one minute away from the tube, Marble Arch station and right next to Oxford street.We booked a standard twin room but as soon as we arrived they upgraded us in an executive twin room and with a view of the Marble Arch.The room was very... More

Comfortable simplistic traditional rooms, reception-adapted art gallery, good food More