I contacted the hotel prior to my stay in London as I had some extra needs. The hotel did not have the courtesy of responding to my email therefore I cancelled my stay and stayed at another hotel instead. At a hotel of this level my minimum expectation is that the hotel is willing to take care of their guests... More

Met a supplier here for a breakfast meeting as they were flying back to the USA that day. Staff were ok, but not really attentive. Breakfast was average, nothing special for the price and hotel reputation.

I recently stayed at the Hilton as part of a family weekend away, and in order to watch the London Marathon. We actually booked 5 double rooms, cost of which was not cheap, by any standards; but the location was perfect and they had the availability for all of us to stay in the same hotel. Upon arrival, I was... More

I don't think you can beat the value of this Hilton. Very reasonable price, decent hotel, great service. Right across the street from Hyde Park. You can take a relaxing stroll one day or jump on the Underground right outside the lobby (go 50 ft to the left) and hit the city. The rooms are basic and on the small... More

My daughter and I stayed at the hotel for one night on the 7th April. The tube station was literally round the corner with an array of good eateries within a stones throw of the front door of the hotel. The entrance lobby was compact but accessible and the staff friendly and helpful. We were given a room on the... More

This hotel is in an excellent location right across from Hyde Park and is within short walking distance from two Underground stations. The staff was very friendly and check-in was a breeze. I had a single room on the sixth floor overlooking the park. The room was spotless and well-maintained. The heating/ac worked great and no complaints about temperature --... More

I came to the Hilton by Hyde park for afternoon tea. It was an average affair. The sandwiches were just ok. The scones were very tasty, but not served with clotted cream. The strawberry tart was really soggy and I'm not sure why there was a shot if strawberry yoghurt on the plate. The service was excellent, especially as the... More

Located in an older building across from Hyde Park, the location of this hotel is fantastic. Right next to the tube station and easy walking distance to many attractions, restaurants and shopping. The room itself was very small with just barely enough room to move around. Fine for just myself but would have been uncomfortable for two or more persons.... More

Treated my mum to afternoon tea at this hotel today for her birthday however was left feeling embarrassed as it was not what either of us had expected. Considering the location i had been expecting something a little grander. This was meant to be a Hilton hotel but it felt more like a basic travel lodge type place. On arrival... More