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BEST WESTERN Premier Shaftsbury London Kensington

4.0 of 5
33-37 Hogarth Road | Kensington, London SW5 OQQ, England
Hotel amenities
Ranked #473 of 1,067 hotels in London
3.5 of 5 stars 634 Reviews
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634 reviews from our community

What travellers say about this hotel
  • Earls court(48)
  • Club room(28)
  • Tube station(16)
  • Air conditioning(11)
  • Very nice(7)
  • Very clean(7)
  • Flat screen TV(6)
  • Staff were friendly(6)
  • Would definitely stay(5)
Traveller rating
    126
    232
    94
    83
    99
Only show reviews for Family (37) | Couples (202) | Business (133)
Date Rating
kele c
London, United Kingdom
1 review
5 of 5 stars Reviewed 11 February 2012 NEW

I was surprised with hotel service and staff was very helpful.i will recommend this hotel to my colleague as well.` More

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g f
Worcester, United Kingdom
1 review
5 of 5 stars Reviewed 10 February 2012 NEW

Very clean and affodable hotel and the staff were very helpful and nothing was to much trouble, have stayed in other hotels in the area and at a much higher pricewith nothing like the service at this hotel. would commened this hotel to anyone viisting the area More

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Adrie v
Netherlands
Top Contributor
54 reviews
75 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW

Good location at two minute walk from Earls Court tube station. Nice hotel with small, but very stylish rooms. Same goes for bathroom; small but very nice. Water pressure seems to be a bit of a problem, though. Unfortunately no parking available, but very helpful concierge and free maps to find a parking space elsewhere. Recommened at the price we... More

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ASehgal, Manager at BEST WESTERN Premier Shaftsbury London Kensington, responded to this review
10 February 2012

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

John C
Colchester, United Kingdom
1 review
1 of 5 stars Reviewed 9 February 2012 NEW

Where to begin, I initially booked the Shaftsbury in Paddington for a surprise birthday weekend for my girlfriend. I chose this location specifically as it was close to many things I had planned over the 2 days. Upon arriving at Paddington we were told that we would be relocated as maintenance was being carried out in our room. Having now... More

Was this review helpful? Yes
ASehgal, Manager at BEST WESTERN Premier Shaftsbury London Kensington, responded to this review
10 February 2012

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

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Shibber
1 review
5 of 5 stars Reviewed 8 February 2012 NEW

Was my partners birthday booked through bookings.com. Room was good size for london hotel, Reception team extremely polite and helpful. Room cleanliness very good. Very close to Earls Court tube station. More

Was this review helpful? Yes
ASehgal, Manager at BEST WESTERN Premier Shaftsbury London Kensington, responded to this review
10 February 2012

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

John A
Leamington Spa, United Kingdom
Senior Reviewer
10 reviews
1 helpful vote
3 of 5 stars Reviewed 7 February 2012 NEW

We stayed in the Hotel for three Nights (Thursday to Saturday end of January) The total cost of our stay was £796 (this did include self-service Breakfast!!!), but nothing else on the bill. We have not stayed in a 'Boutique Hotel' before so maybe we expected too much. The public areas were souless, minimalist, Reception was like booking in your... More

Was this review helpful? Yes
HarshButFair51
Guildford, United Kingdom
Senior Reviewer
6 reviews
2 helpful votes
4 of 5 stars Reviewed 5 February 2012

I have read some of the less than favourable comments left by other reviewers and I accept that people's experience will vary, but those comments in no way reflect my own experience of using this hotel. Read on... My overriding memory of staying here was that the staff were all so helpful and friendly. I checked-in late afternoon arriving a... More

Was this review helpful? Yes
ASehgal, Manager at BEST WESTERN Premier Shaftsbury London Kensington, responded to this review
10 February 2012

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

farmor81
Shanghai, China
Reviewer
3 reviews
3 helpful votes
2 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

room 12 smelled so much smoke, so we needed to change room, their was without windows and had dark walls, the other room room 14 was better, but it was still not possible to open the window. it is long small corridors not suited to carry suitcases. but it was possible to store luggage some hours as a plus. More

Was this review helpful? Yes
ASehgal, Manager at BEST WESTERN Premier Shaftsbury London Kensington, responded to this review
10 February 2012

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

kooltje
Samedan, Switzerland
1 review
1 helpful vote
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

This hotel is sitiuated near Earls court station, although a bit hidden, this hotel offers value for money. The rooms are not oversized, but to what I am use to in London a very reasobable size. Because it is really close to the tube station all major attractions are easy to reach. The reception is a bit small, but the... More

Was this review helpful? Yes
ASehgal, Manager at BEST WESTERN Premier Shaftsbury London Kensington, responded to this review
10 February 2012

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

tala s
Guildford, United Kingdom
1 review
4 of 5 stars Reviewed 30 January 2012

The water pressure in the shower was not sufficient enough, apart from that it was an enjoyable stay, thanks More

Was this review helpful? Yes
ASehgal, Manager at BEST WESTERN Premier Shaftsbury London Kensington, responded to this review
10 February 2012

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

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BEST WESTERN Premier Shaftsbury London Kensington Also Known As

  • Shaftesbury Kensington Hotel London
  • Shaftesbury Kensington Hotel
  • Shaftesbury Kensington
  • Shaftesbury Kensington London
Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England

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BEST WESTERN Premier Shaftsbury London Kensington
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