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BEST WESTERN Mornington Hotel

4.0 of 5
12 Lancaster Gate | Westminster, London W2 3LG, England
Hotel amenities
BEST WESTERN Mornington Hotel
Ranked #333 of 1,081 hotels in London
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372 reviews from our community

Traveller rating
    96
    156
    64
    32
    24
See reviews for
Families
48
 
Couples
97
 
Solo
52
 
Business
68
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sedgwick, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

My second stay here, and deliberately chose to return as had a good experience first time around. Could and should have been very good - but was allocated a basement bedroom (room 23) which was very small and claustrophobic. Also had the disadvantage of being adjacent to the delivery entrance which was in use at 6.30am! A pity, because there... More

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Worcester, United Kingdom
1 review
2 of 5 stars Reviewed 14 May 2013

The room was fine but at about 8.30am the room next door was cleaned and hoovered. Having been slightly annoyed by this at 8.55am I then had a knock on the door by housekeeping to which I duly declined still trying to sleep. To my amazement 35 minutes later another knock on the door, housekeeping again! I made my disappointment... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
16 May 2013

Dear Dan C Thank you for taking the time to post your recent experience with us on tripadvisor. Your feedback allows us to make the right decisions to improve the experience for all future guests. I am sorry that on this occasion we did not meet your expectations. We encourage all of our guests to display the Do not disturb... More

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Cologne, Nordrhein-Westfalen, Germany
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 29 April 2013 via mobile

This best western is conveniently located on a few mins walk form Hyde park and the local central line underground station. When Approaching the hotel don't be deterred by the sloppy facade as we were, the hotel assured us they were "under renovation". This being said the inside of the quaint getaway was sleek and modern and a classical city... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
16 May 2013

Dear Christopher M Thank you for taking the time to share your recent experience with us on Tripadvisor. I appreciate all the feedback that I receive from our guests as it helps me in improving the experience that we can give our future guests. I am delighted that you enjoyed your stay with us. I have noted your comment about... More

Stavanger, Norway
Top Contributor
89 reviews 89 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 18 April 2013

We have stayed at Mornington a few years ago in a very small room on the backside of the hotel. This time we had a room on the 3rd floor frontside. (We were told by the receptionist they would try to find us an other room this time, if we were not happy - but this time we found the... More

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See 2 more reviews by T3T for London
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
23 April 2013

Dear T3T Thank you for your feedback. I appreciate all the feedback that I receive from our guests as it helps me in improving the service that we can give our future guests. I am delighted that you enjoyed your stay with us and I appreciate your recommendation. I have taken note of your comments and we are now looking... More

Suffolk
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 15 April 2013

A great location for central London. Nice area. About 200 metres from Lancaster Gate tube station which is on the central line. The hotel reception is welcoming and nicely decorated. The staff friendly and helpful. We stayed for one night and had a double room which was well equipped and clean. There was a shower but no bath. We had... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
23 April 2013

Dear Sophia000 Thank you for taking the time to share your recent experience with us on tripadvisor. I value your feedback as it allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us and i appreciate your recommendation. I look forward to welcoming you back... More

Dubai, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 26 March 2013

Stayed here for 2 nights, it's a street behind the one looking onto hyde park but the trees means that makes no difference. A small, cosy room - not for people who like space but well furnished, comfortable bed and modern bathroom, all the facilities you need; TV, wifi, desk, cupboard, ironing board. Friendly and helpful staff with Gym and... More

Was this review helpful? Yes 1
See 2 more reviews by RikTNC for London
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
1 April 2013

Dear RikTNC Thank you for taking the time to give us your feedback. All the feedback we receive allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us. It is unfortunate that due to the size of the buildings in front of us we do... More

Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 March 2013

I stayed with my girlfriend for 6 nights during February 2013. The hotel is located in a nice neighbourhood near Hyde Park close to the Lancaster Gate metro station. The staff was always very nice and helpful and the room was small but cozy. The only issue we had with this hotel was that though the wifi was free, the... More

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
1 April 2013

Dear Martin S Thank you for taking the time to give us your feedback. All the feedback we receive allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us and found us to be of great value. I have noted your comments about the wifi... More

Manchester, United Kingdom
Top Contributor
51 reviews 51 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 19 March 2013

Perhaps I was lucky looking for a reasonably priced hotel in central London...perhaps it being a Sunday helped ?? I got to the stage of avoiding staying in London if at all possible due to too many bad hotel experiences.....but fret no more.. I'll be looking for this one again in the hope that I can once again get a... More

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See 3 more reviews by Rob S for London
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
1 April 2013

Dear Rob S Thank you for taking the time to share your recent experience with us. Your feedback allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us and found us to be of great value. We are constantly reviewing our price so that we... More

Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 17 March 2013

Just got back was a lovely hotel, very clean excellent customer service. All the staff were very helpful and polite. Room adequate ours was small and compact, down side plug sockets in the wardrobe and although there was tea n coffee making facilities in the room it was in the cupboard as that's where the socket was. Compact ensuite with... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
1 April 2013

Dear Mumboss90 Thank you for taking the time to post your recent experience with us on tripadvisor. Your feedback allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us. I have noted your comments about the plugs. We are currently surveying the rooms to see... More

Esbjerg, Denmark
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 16 March 2013

If you stay in a room for 2 nights, you expect a room that is more then 7 m2. A room that is 220 x 320 cm is hardly a 2 person room. You can get to the bed from one side?? Could NOT stand upright ón the shover. Just to small. M Nice reception and fine breakfast.

Was this review helpful? Yes
See 2 more reviews by ldniko for London
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
1 April 2013

Dear Idniko Thank you for taking the time to post your recent experience with us on tripadvisor. Your feedback allows us to make the right decisions to improve the experience for all future guests. I am sorry that on this occasion we did not meet your expectations. As a listed heritage building all of our rooms are different shapes and... More

 
 
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Additional Information about BEST WESTERN Mornington Hotel

Also Known As:
Best Western London
London Best Western
BEST WESTERN Mornington Hotel London
Address: 12 Lancaster Gate | Westminster, London W2 3LG, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Suites
Hotel Style:
#205 Luxury Hotels in London
#264 Family Hotels in London
#311 Business Hotels in London
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located opposite Hyde Park and moments away from Paddington, The Best Western Mornington Hotel is an oasis of peace yet only minutes from London’s West End and Oxford Street.Completely refurbished to combine its Victorian Splendour with a modern contemporary finish, the BEST WESTERN Mornington Hotel the perfect hotel for your visit to London. With 70 fully air-conditioned bedrooms, Complimentary High Speed WIFI throughout the Hotel, a professional meeting room, and stylish bar our London Hotel is perfect for any occasion. ... more   less 
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BEST WESTERN Mornington Hotel
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