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K West Hotel & Spa

4.0 of 5
Richmond Way, London W14 0AX, England
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K West Hotel & Spa
Ranked #373 of 1,081 hotels in London
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980 reviews from our community

Traveller rating
    275
    343
    182
    96
    84
See reviews for
Families
66
 
Couples
327
 
Solo
88
 
Business
222
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Ringwood, United Kingdom
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 25 May 2013 NEW

This is an unusual glass & steel building amongst white terraced houses near Shepherd's Bush Underground. However the house is very nice inside and nothing like its exterior. It is also surprisingly large space wise. Rooms are very nice and suites are available. Staff were extremely attentive and helpful. We ate in and the evening meal was very nice but... More

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London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 24 May 2013 NEW

The spa at this hotel is just amazing. The atmosphere is very relaxing. The staff are friendly and the treatments are heavenly. The snow room is fab after a sauna or steam room. Good to visit alone for some 'me' time or with a friend or two.

Was this review helpful? Yes
Guildford, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 24 May 2013 NEW

Although from the outside of the hotel isn't much to look at the rooms are lovely. The beds are big, and the rooms are well furnished. Check in was quick and efficient, and they also put balloons in my friends room as we were there for her birthday! My issues were with mostly with the bathrooms, the first was with... More

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See 2 more reviews by Tumzine for London
Suffolk
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 17 May 2013

I know it's a bit late to review now when we stayed in Nov 2012 for my birthday! My partner and I states for 3 nights so we could explore london! When we arrived its in an odd location but that's ok. Only 5 minutes if that to the tube station! We stayed room only as breakfast was really expensive.... More

Was this review helpful? Yes 1
Hilary C, General Manager at K West Hotel & Spa, responded to this review
24 May 2013

Thank you for your wonderful review, it is never too late to write one! I am really glad you enjoyed your stay with us just some information for your next stay, continental breakfast is £8.50. We also have the weekend intimate breakfast which is £11.00! We do hope to look forward to welcoming you back soon. Kind Regards Hilary More

Munich
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 May 2013

All good here. Got a special deal and have to been to 2 other similar hotels (with late deals) and this is by far the best. The room was big and spacious. More than one lift, everything seemed new. very clean and modern. very nice bar area and good service, all round. No complaints at all and as I said... More

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See 3 more reviews by ilmini for London
Hilary C, General Manager at K West Hotel & Spa, responded to this review
24 May 2013

Thank you for your lovely review. I am glad you enjoyed your stay in particular the bar and service. We look forward to welcoming you back soon. Kind Regards Hilary More

Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 May 2013

I am a frequent business traveler to London and have stayed at the K-West more than a dozen times, and each time there I find that it has gotten progressively worse. This past trip will be my last time staying there, which is a shame since it is so conveniently located to my offices. I've noticed the last few times... More

Was this review helpful? Yes 1
See 2 more reviews by TrishtheTravelBug for London
Hilary C, General Manager at K West Hotel & Spa, responded to this review
24 May 2013

Thank you for your review. I am really disappointed to hear you didn’t enjoy your stay. We do take feed back on board and your comments have been noted. I would welcome the chance to discuss your stay further to better understand your feedback, especially since you have been such a regular guest of ours, so please do contact me... More

Bath, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 16 May 2013

I booked the K West via lastminute.com for a night over the bank holiday weekend. Great room only deal (£99) as it was 'top secret', but easy to work out. Convenient location on a side street just off the roundabout between Shepherd's Bush and Holland Park. Short walk to Westfield, Underground and Overground. Having pre-paid my room, I was rather... More

Was this review helpful? Yes
Hilary C, General Manager at K West Hotel & Spa, responded to this review
24 May 2013

Thank you for your review. I am glad you enjoyed the Spa and the comfy Bed. I am sorry however that you were not fully explained the pre authorisation procedure which is standard practise in most hotels. We don’t actually take the money from the account, it is just authorised and reserved by the bank to guarantee payment of the... More

Portadown
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013

I booked the K West Spa for my mum and I to celebrate her birthday and since she had never been to London I wanted her stay to be extra special! The K West did not disappoint - from directions to the hotel from the train station to the friendly welcome and the room was amazing!!! I would def recommend... More

Was this review helpful? Yes
Hilary C, General Manager at K West Hotel & Spa, responded to this review
24 May 2013

Thank you for review. I am so happy your mum enjoyed her birthday and that we did not disappoint! We look forward to welcoming you back to K West. Kind Regards Hilary More

London, United Kingdom
1 review
5 of 5 stars Reviewed 15 May 2013

I wanted to write this review as I have seen many mixed reviews about this hotel,our stay was great here over the weekend. Myself and my partner thoroughly enjoyed ourselves. I have to complement your staff on how professional and welcoming they all were. It was genuinely one of the best customer service experience I have received. Every part of... More

Was this review helpful? Yes
Hilary C, General Manager at K West Hotel & Spa, responded to this review
24 May 2013

Thank you for your lovely review! I am so glad you enjoyed your stay particularly the Spa treatments. We look forward to welcoming you back again. Kind Regards Hilary More

Prague, Czech Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 14 May 2013

Recently stayed in this hotel for a weekend London break. Hotel was tucked away and a little awkward to find initially. However, very polite staff, comfortable, clean room, very comfy bed and lovely quiet nights sleep. Didnt sample breakfast as thought £17 for cooked btreakfast a little on the steep side especially as we got breakfast for 4 people for... More

Was this review helpful? Yes
Hilary C, General Manager at K West Hotel & Spa, responded to this review
20 May 2013

Thank you for your review. I am so glad you enjoyed your stay with us. We do take all feedback on board and your comments have been noted. Just to let you know we offer a great Continental Breakfast option for £8.50, and our a la carte cooked breakfast starts from £9.50! We look forward to welcoming you back again... More

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Hotel Summarization (Beta)

What travellers say

  • Very nice(17)
  • Tube station(15)
  • Great location(14)
  • Shopping centres(14)
  • Room service(13)
  • Shepherd Bush(12)
  • Central line(12)
  • Bar area(9)
  • First nights(5)
  • Shepherds Bush(5)

Additional Information about K West Hotel & Spa

Address: Richmond Way, London W14 0AX, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Centre Fitness Centre Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#231 Luxury Hotels in London
#381 Family Hotels in London
Price Range: €€
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
k West Hotel And Spa
k West London
k West Hotel
K West Hotel & Spa London

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K West Hotel & Spa
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