Warm,prompt and friendly welcome. Excellent bedroom - super king bed. We had come to see War Horse. Theatre a couple of hundred yards away and excellent eating pubs. Good choice at breakfast but ... Hot food had been sitting there for a long time and was unappetising. Easy and quick checkout. Taxi easily hailed

Spent two nights at the Thistle Kingsley, Holborn. Reception staff friendly and helpful as were the restaurant staff. Breakfast was good. The room was well equipped and clean but there was a fan running 24/7 which created a loud hum which kept us awake. Ate twice in the lounge bar. First time it was good. Second time they had two... More

PROS: Very nice hotel, ideally situated for West end, Covent garden, Museum, Oxford street...Bus stop 5 steps from front door. Room + bathroom very clean.Very comfortable beds. Did not find the room to be too small as some did. Nice big hotel bar and dining room. Staff make a point at being polite, not just the front desk, always hellos... More

I made the Kingsley my goto hotel in London a while back, simply because of the outstanding service, the top notch suites and the location. The suites of Kingsley by Thistle are by far some of the most spacious and quality rooms you will ever find in a London hotel. The service goes above and beyond to make sure you... More

Staff is very friendly, and location is very good but this hotel is not a 4 star hotel. Rooms are very small, and there is no mini bar in the room. The fan coil is very rumorous; really they need to change this equipment. Rooms also need some renovation. I chose this hotel looking at the reviews, but I cannot... More

This is my 3rd time at this hotel and it won't be my last. The service is second to non. All staff very polite and friendly always happy to help with a smile. If you are looking for fine dinning then you need to look no further we had room service which was delicious and was very quick. I would... More

I have amended my original feedback after extensive talks with the hotel Operations Manager. I was not asked to do this but I wanted to update my review to show how our problem was dealt with. Unfortunately you cannot edit a review, it has to be removed and another one submitted. We stayed as a group of ladies for a... More

I met up with a friend for a three night stay in London to sightsee and go and see Phantom of the Opera and Les Mis.. Every member of staff i met or spoke to was very friendly, polite and helpful. The best part about this hotel is its location. Five minute walk from the underground and a few stops... More

A very Lovely clean well maintained hotel wonderful reception staff we really enjoyed our stay here wish ed we had stayed longer hoping to return again for another break in the summer would definetly recommend it ...