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Hilton London Syon Park

5.0 of 5
London Syon Park, London TW8 8JF, England
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Hilton London Syon Park
Ranked #284 of 1,077 hotels in London
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424 reviews from our community

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Date Rating
Rayleigh, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW via mobile

My wife and I stayed here for one night on Sunday 16th June, after a concert at Twickenham. The hotel is set in wonderful grounds, you could forget you were in London! We parked in the free car park and went to check in. This was very slow, with a long queue and only two staff. When I was finally... More

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London, United Kingdom
1 review
3 of 5 stars Reviewed 17 June 2013 NEW

Recently recovering from surgery we decided to stay a night in order to be able to enjoy a wedding we were attending a little more. The plan was to check in, change and go to the wedding with the option of having a rest between the ceremony and party if needed (didn't have a lot of energy post surgery!). When... More

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1 review
5 of 5 stars Reviewed 17 June 2013 NEW

Stayed here for one night to see a concert at Twickenham. Great location and surroundings and room was amazing! Room was very clean and luxurious but needs an ashtray on the balcony as the were fag butts in the flowers. Had a room upgrade with cake and champagne as part of a birthday package. Well worth the money! Once door... More

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Scunthorpe, United Kingdom
2 reviews
5 of 5 stars Reviewed 17 June 2013 NEW

I loved my stay at this place. I am not a good traveller, as I don't like being away from home, but what a surprise. The staff were really helpful, my room was clean and a good size and the food was good. I had my 2 teenage children with me and they loved it too. Would recommend this place... More

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Stratford-upon-Avon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 17 June 2013 NEW via mobile

So where do i start? checked in at 3pm and the quere was out the door and the staff were totally under a stressful situation with a large Jewish wedding party who clearly thought they owned the hotel and were very rude to both staff and other guests. After 15 mintues of queueing we sat down at the check in... More

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Biggar, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

We stayed her for one night to attend a wedding. The hotel is quite magnificent and the rooms have every possible facility - I've never had a TV at the end of the bath before. The overall presentation was excellent and we had a most a most comfortable stay. My only quibble would be that in a hotel of this... More

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Liverpool, United Kingdom
2 reviews
2 of 5 stars Reviewed 16 June 2013 NEW via mobile

Aircon didn't work, no coat hangers, hair dryer or remote control, staff not interested in the slightest, took them an hour to bring some milk for the coffee, nice room size, just very bad service, never again

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SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review
18 June 2013

Thank you for providing us with comments and feedback, I am sorry to see that you had a disappointing experience that in turn has left you not wanting to return. Please be assured that I will share this feedback with my management team in order for these issues not to reoccur. Kind Regards Sascha More

Colorado Springs
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 13 June 2013 NEW

I did not get 2 scheduled wake up calls. Was given incorrect info on travel times. Could not get money changed two days in a row. No gift shop. Given incorrect info on distance to train station. Pictures on internet not of areas we could go to (private land). Just overall worst stay at a Hilton ever!

Review collected in partnership with Hilton Hotels & Resorts

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See 4 more reviews by Mark T for London
SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review
18 June 2013

Thank you for taking tyhe time to provide comments and feedback it is very much appreciated. Please accept my apologies for misinformation given to you by my team, I will ensure this feedback is shared with my management team to ensure this does not reoccur. I can assure you that the money issue you experienced is not a regular occurrence.... More

Ireland
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 12 June 2013 via mobile

I stayed here for one night in June 2013, when my usual Hilton Doubletree in central London was full. So let's start with the positives. This truly is a beautiful hotel, with fantastic rooms, every mod-con you could ask for, great bar, swimming pool, and the list goes on. Even something I have never seen before, a TV in the... More

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See 3 more reviews by nigelsIreland for London
SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review
18 June 2013

Thank you for taking the time to review Hilton London Syon Park. I am sorry to see that you experienced some issues that in turn left you feeling let down with service. Unfortunately body cream is not part of the standard bathroom amenities, however it is available on request. Please accept my apologies for the pool being closed, we do... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 June 2013 via mobile

When I attended the hotel, the staff made me feel at home, they had a very positive attitude towards, not just me but all the guests. Check in process was done very fast. The room I had booked had a 5 star layout, very clean and smelt clean. The room that had been appointed to me had a spectacular view... More

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SaschaKoehler, General Manager at Hilton London Syon Park, responded to this review
13 June 2013

Thank you for taking the time to review Hilton London Syon Park. I am happy to see that my team were warm and welcoming and made you feel at home, I will be sure to thank them and also pass your compliments to the chef. The team and I hope to welcome you back to hilton London Syon Park in... More

 
 
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Additional Information about Hilton London Syon Park

Also Known As:
Hilton London Syon Park
Address: London Syon Park, London TW8 8JF, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Romantic Hotels in London
#103 Best Value Hotels in London
#182 Luxury Hotels in London
#293 Business Hotels in London
#372 Family Hotels in London
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Playful Luxury – just another way of saying charm and elegance with a flair of fun, which is just the ambiance you will find at Hilton London Syon Park. Old world elegance meets contemporary finesse, brimming with state of the art conveniences, eliminating barriers and boundaries and adding depth and design to experience. Conveniently located near Central London where luxury service revolves around your business and leisure requirements. Whether you’re dining, discovering, meeting or escaping, the Hilton London Syon Park, makes it easy to experience first class service in the centre of it all. ... more   less 
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Hilton London Syon Park
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