I stayed in this hotel for a weekend. It is a very modern hotel, specially if you compare it with other ones in the city. The rooms are very clean. The bathroom is quite complete (with a shower and a separate tub). The silence is one of its features. Good breakfast. My return flight was cancelled due to the snow,... More

I stayed at the Novotel paddington a few weeks ago and was very impressed with the service received from the minute i checked in until my departure. The rooms were spacious and well mantained and what topped it off for me the reception staff were fantastic, I was checked in by a young lady by the name of Rebecca whom... More

I encountered a number of issues: 1. The bar manager claimed to be a know-it-all and refused to charge me in the local currency (GBP) on my credit card, whereas, if an option is presented to instead be charged in the home currency of the credit card, such option can be declined. 2. The man at the front desk, perhaps... More

They had misplaced our prepaid confirmed booking, and didn't know that we were a family with two young children. Without calling us they had arranged that we would stay in another hotel nearby, but at a tiny room where not even all of our luggage could get in. The staff at the Novotel lied to us and said that it... More

My family and I stayed at this hotel for a from 27 - 29 January 2012. We had a FANTASTIC stay. The first thing we noticed was how modern the hotel was. Everything was new and clean. We were then amazed at how friendly the staff were. The seemed to want to help us and to ensure that we had... More

The Novotel Paddington is a fine hotel with helpful and friendly staff. Everything is OK. But that's it. It is a business hotel, so if you come for business around Paddington station, stay here. For leisure, there are better options in London. More

I may be completely wrong in my demands and if so I apologize but this is my experience with the hotel which I would like to share because I feel utterly mistreated: A friend of mine left his keys inside his house in Paddington, London. He called me in despair and asked me to book a room in a hotel... More

We are from new Zealand. Checked in the 3rd January checked out the 6th January: The room was spacious, cosy, clean, tidy, had a view as well. Came with Breakfast which i could not fault it was high standard. Had two main meals there and they were exceptional. The Staff were very friendly and helpful could not do enough. I... More